Sheraton Jakarta Soekarno Hatta Airport

Hotels
•
Sheraton
9.8 (1244 reviews)
Kawasan Bandara Soekarno-Hatta, Jl. Prof. Dr.Ir. Sedyatmo KM 02, Pajang, Benda , Tangerang , id

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location for transit
Cons:
Limited food options
Rooms need renovation

Categories

Cleanliness
9.64
Room smelled stale and extractor fan not working; overall needs updates.
Service
10
Staff are extremely helpful and friendly; positive mentions of service throughout reviews.
Location
10
Excellent for transit, very close to the airport, convenient location for travelers.
Room Quality
9.61
Rooms are nice but the hotel is old and run down; renovations needed.
Amenities
10
Facilities are good but limited food options noted.
Value for Money
10
Good value for its location and service, though some expectations for quality are not met.
Food and Beverage
9.15
Menu was limited and some items were unavailable; breakfast could be improved.
Overall Experience
10
A fine experience overall with excellent staff, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:34

Property Description

Convenient Location
Strategically located near key attractions for leisure and business, just minutes away from the airport.

World-Class Amenities
From three swimming pools to a 24/7 fitness center, guests enjoy a resort-style experience with modern comforts.

Culinary Delights
Indulge in diverse dining options, from the innovative Daily Social to artisanal coffees at &More by Sheraton.

To experience the ultimate blend of luxury and convenience, book your stay at Sheraton Jakarta Soekarno Hatta Airport now.

Important information:

Please note that the property offers shuttle services. If you would like to use this service, kindly inform the property for further details and to arrange the shuttle service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Adults stay for Rp 605,000 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 1244 reviews
Cleanliness: 9.64
Service: 10
Location: 10
Room Quality: 9.61
Amenities: 10
Value for Money: 10
Food and Beverage: 9.15
Overall Experience: 10
H
Haris.Chaudhry • solo_traveller • au
8
A good property close to the airport
Pros:

Good location and ok rooms

Cons:

The restaurant serves ordinary food and drinks take forever - Staff excellent but the dinner experience was pretty ordinary

2026-06-06 • via Nuitee
B
Ben • couple • au
8
Convenient and comfortable
Pros:

Size of the grounds, and the location close to the airport is very convenient when transiting. Pool is big enough to swim laps also..

Cons:

Room was very musty smelling, from obvious damp mould, hard to manage I know in the climate but still was far to noticeable for me.

2026-06-05 • via Nuitee
B
Brigid • couple • au
9
The shuttle service staff were friendly and sent WhatsApp to help with location- fabulous ✅
Pros:

Friendly and helpful staff, great professional style

2026-06-03 • via Nuitee
J
Jerome • couple • au
6
Noth special
Pros:

Breakfast

Cons:

The discount vouchers were not afforded to us and despite my plea the Manager refused. Now it was definitely not about the money hence I would not re3commend your hotel to anybody. We travelled with 2 other couples from Australia and they both received the vouchers, yet we all booked through BOOKING.COM. I could not believe an establishment like the Sheraton would be that pedantic about something as miniscule as that. Just to put this in perspective Sheraton would rather lose the patronage of a customer for such a minor request????? It didn't make any sense whatsoever.

2026-06-02 • via Nuitee
D
Daniel Konskier • couple • br
9
2026-05-31 • via Nuitee
R
Roman • couple • au
9
2026-05-31 • via Nuitee
I
Iris • couple • nl
10
Excellent hotel!
Pros:

Very good!

2026-05-31 • via Nuitee
N
NESE • family_with_children • tr
10
2026-05-30 • via Nuitee
D
David • couple • de
10
Pros:

All good, very convenient hotel near the airport. Breakfast was very good. Room very comfy

2026-05-29 • via Nuitee
X
Ximena • couple • us
7
Conviente stay near airport.
Pros:

Close to airport for a long layover. Shuttle was great and breakfast was also great.

Cons:

There was a horrible smell in the room.

2026-05-29 • via Nuitee
W
WANG XINSHENG • solo_traveller • cn
10
2026-05-28 • via Nuitee
R
Ruqaiyyah • couple • ae
6
Convenient
Pros:

Staff we’re friendly and close proximity to the airport - good room service also

Cons:

A bit dated - needs a refresh/maintenance

2026-05-28 • via Nuitee
H
Hugo • solo_traveller • br
10
2026-05-28 • via Nuitee
A
alsH8569HQ • Couples • Moorpark, California
10
Excellent hotel near the airport
Pros:

Wonderful, luxurious hotel near the airport. Large, clean pool. Large, well equipped rooms with good amenities. Excellent customer service starting with the reception, Afdhal and Christina.

2026-05-26 • via Tripadvisor
D
Dian Trisno • solo_traveller • de
6
2026-05-25 • via Nuitee
3
396AndrewB • Solo travel • Bendigo, Greater Bendigo, Victoria
10
Amazing airport hotel
Pros:

I booked the Sheraton Jakarta Soekarno-Hatta Airport Hotel as a way to break up a long UAE to Australia journey, and it turned out to be a very good choice. Jakarta is not necessarily the easiest city for a short transit because of the traffic, so I wanted somewhere close to the airport, comfortable, and easy to manage for one night.

The hotel has recently been renovated and has more of a resort feel than a typical airport hotel. The lobby is modern and welcoming, and my room was spacious, clean and clearly refreshed, even if not completely rebuilt from scratch. The grounds are pleasant, with gardens, courtyards and a nice pool area. It is not a huge resort, but it is a very comfortable and attractive property, especially considering its airport location.

One of the strongest points was the staff. I had not been to Indonesia for more than 25 years, and the service here made a great impression. The team were young, enthusiastic, professional, friendly, and spoke excellent English. I was greeted warmly throughout the stay, and several staff remembered my name, which was a lovely touch.

The rooms also have excellent soundproofing. Being so close to the airport, I expected some aircraft noise, but it was very quiet inside. The trade-off is that the rooms do not appear to have balconies or terraces, but for an airport hotel this is completely understandable.

A few practical notes: the complimentary airport shuttle is useful, but be aware that the hotel may try to collect several guests from different flights at the same time, so there can be some waiting around after arrival. The pickup instructions are helpful, but the shuttle area can still be a little confusing. In simple terms, it is outside and right down at the end of the terminal building.

The hotel itself is also quite isolated. It is not really walking distance to shops, convenience stores or other restaurants, so if you are staying for more than one night, or arriving late, it may be worth picking up snacks or drinks at the airport before heading to the hotel. There is one main restaurant and a smaller eatery onsite, which is fine for a short stay.

My onward flight was not until 9 p.m. the following day, and I was able to extend my room until 6 p.m. for around US$69. That made the stay extremely convenient and meant I effectively had a full 24-hour stopover in comfort.

Overall, this is far above the standard of many airport hotels. It is comfortable, attractive, well-run, and very convenient for a long transit through Jakarta. I would happily stay here again if breaking up another journey between the Middle East and Australia.

2026-05-24 • via Tripadvisor
T
Tom • solo_traveller • gb
7
Pros:

It's what you expect.easy and convenient for the airport

2026-05-24 • via Nuitee
J
JAN • solo_traveller • my
9
By far the best hotel near Jakarta airport, best rooms, best service and a huge pool
Pros:

Rooms are spacious and updated, very comfortable!

Cons:

The rooms could have a Nespresso machine. Airport hotel guests are travellers often jet lagged. It would be a reason for me to book the hotel by default. The hotel lacks a comfortable lobby lounge where you can enjoy drinks and relax

2026-05-21 • via Nuitee
U
Umakant • solo_traveller • in
10
Pros:

Room facilities and environment

Cons:

-

2026-05-19 • via Nuitee
A
Ahmed • extended_group • ae
10
Great location
Pros:

Great location, great staff!

2026-05-17 • via Nuitee