Sheraton Jakarta Soekarno Hatta Airport

Hotels
•
Sheraton
9.8 (1083 reviews)
Kawasan Bandara Soekarno-Hatta, Jl. Prof. Dr.Ir. Sedyatmo KM 02, Pajang, Benda , Tangerang , id

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
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Review Highlights

Pros:
Friendly staff
Great location for transit
Cons:
Limited food options
Rooms need renovation

Categories

Cleanliness
9.64
Room smelled stale and extractor fan not working; overall needs updates.
Service
10
Staff are extremely helpful and friendly; positive mentions of service throughout reviews.
Location
10
Excellent for transit, very close to the airport, convenient location for travelers.
Room Quality
9.61
Rooms are nice but the hotel is old and run down; renovations needed.
Amenities
10
Facilities are good but limited food options noted.
Value for Money
10
Good value for its location and service, though some expectations for quality are not met.
Food and Beverage
9.15
Menu was limited and some items were unavailable; breakfast could be improved.
Overall Experience
10
A fine experience overall with excellent staff, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:34

Property Description

Convenient Location
Strategically located near key attractions for leisure and business, just minutes away from the airport.

World-Class Amenities
From three swimming pools to a 24/7 fitness center, guests enjoy a resort-style experience with modern comforts.

Culinary Delights
Indulge in diverse dining options, from the innovative Daily Social to artisanal coffees at &More by Sheraton.

To experience the ultimate blend of luxury and convenience, book your stay at Sheraton Jakarta Soekarno Hatta Airport now.

Important information:

Please note that the property offers shuttle services. If you would like to use this service, kindly inform the property for further details and to arrange the shuttle service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Adults stay for Rp 605,000 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 1083 reviews
Cleanliness: 9.64
Service: 10
Location: 10
Room Quality: 9.61
Amenities: 10
Value for Money: 10
Food and Beverage: 9.15
Overall Experience: 10
A
Adrie M. • solo_traveller • nl
9
2026-04-16 • via Nuitee
A
Aubrey • family_with_children • us
7
Pros:

close to airport, shuttle prompt and easy. staff was wonderful. Appreciated the breakfast to go for an early flight. beds were comfortable

Cons:

The building was a bit run down. The pool area needs more chairs/loungers. The room had A/C which was nice but also a strong mold/musty smell. Fine for one night, but a bit overpriced

2026-04-15 • via Nuitee
A
asim • couple • sa
10
2026-04-14 • via Nuitee
D
dominique • couple • fr
8
Très bon rapport qualité prix pour un transit d’une nuit
Pros:

Pratique en escale car très proche de l’aéroport

Cons:

Un peu vieillissant et la piscine pas assez profonde …

2026-04-13 • via Nuitee
H
hsi wu • solo_traveller • tw
6
2026-04-11 • via Nuitee
R
Rob • couple • nl
9
Uitstekend
Pros:

Dicht bij het vliegveld, vriendelijk personeel
Zelfs nog wat recepten kunnen krijgen van de chefkok

2026-04-10 • via Nuitee
S
Sinta • family_with_children • id
10
we be back to come when we holiday in indonesia
Pros:

awesome

Cons:

everything

2026-04-09 • via Nuitee
D
Daniel • family_with_children • cl
8
2026-04-09 • via Nuitee
S
Soemawidjaja • family_with_children • id
10
Wonderful stay near to the Airport!
Pros:

The room was spacious, the breakfast was excellent and the staff were helpful.

Cons:

None

2026-04-08 • via Nuitee
Y
YI • extended_group • cn
10
2026-04-08 • via Nuitee
I
Immervielunterwegs • family_with_children • de
9
Preiswertes Stopover-Hotel
Pros:

Sehr gute Flughafennähe. Große Zimmer, schönes Restaurant.Tolles Personal.

Cons:

Frühstück sehr asiatisch ausgerichtet. Mussten 1x umziehen, da Zimmer zu feucht.

2026-04-08 • via Nuitee
V
Vasja • couple • si
7
Great breakfast at airport proximity.
Pros:

Great breakfast, 5 min from T3 airport terminal.

Cons:

Really bad smell in the room, caused by extreme humidity.

2026-04-06 • via Nuitee
J
Jessica • couple • au
10
2026-04-06 • via Nuitee
A
Alfred • solo_traveller • us
10
Fit my needs well
Pros:

Nice room and very nice breakfast

2026-04-05 • via Nuitee
R
Reymund • family_with_children • ch
10
2026-04-05 • via Nuitee
M
Marleen • couple • nl
10
Heel erg fijn!
Pros:

Het personeel is meer dan vriendelijk; erg behulpzaam en erop gericht dat je een hele fijne tijd zult hebben. Het hotel ligt op ongeveer 10 minuten rijden vanaf de luchthaven. Voor een stopover erg fijn. Het voelt ook niet aan als een vluchtig stopover hotel; je zou je hier prima dagen kunnen vermaken. De kamer was ruim.

Cons:

Onze kamer rook erg vochtig en de ramen waren aan de binnenkant beslagen. Voor 1 nachtje geen probleem.

2026-04-03 • via Nuitee
J
Jürgen • couple • ch
9
Top Adresse in der Nähe des Flughafens
Pros:

3x in 2Wochen übernachtet- 3 x Top!
Das Frühstücksbuffet ist der Hit!
Vivi und Rivi im Service zwei sehr aufmerksame und entzückende junge Damen.
Sehr ruhig gelegen.

2026-04-03 • via Nuitee
A
Aminah • family_with_children • my
8
Pros:

I lile that the hotel provides shuttle service to and fro the airport

Cons:

Confusing or misleading paths around the compound. Signboards might ease the confusion

2026-03-31 • via Nuitee
M
Mary Dwight • solo_traveller • mx
10
2026-03-30 • via Nuitee
S
son • family_with_children • au
4
Pros:

Only the location and a bed in the room I liked

Cons:

5 star hotel does not have a bath in the room, not clean, old wooden floor , confused to find the room without escort,
The food cost were expensive !!
I would not go again. It was worst 5 star hotel in my experience.

2026-03-30 • via Nuitee