Sheraton Jakarta Soekarno Hatta Airport

Hotels
•
Sheraton
9.8 (1083 reviews)
Kawasan Bandara Soekarno-Hatta, Jl. Prof. Dr.Ir. Sedyatmo KM 02, Pajang, Benda , Tangerang , id

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location for transit
Cons:
Limited food options
Rooms need renovation

Categories

Cleanliness
9.64
Room smelled stale and extractor fan not working; overall needs updates.
Service
10
Staff are extremely helpful and friendly; positive mentions of service throughout reviews.
Location
10
Excellent for transit, very close to the airport, convenient location for travelers.
Room Quality
9.61
Rooms are nice but the hotel is old and run down; renovations needed.
Amenities
10
Facilities are good but limited food options noted.
Value for Money
10
Good value for its location and service, though some expectations for quality are not met.
Food and Beverage
9.15
Menu was limited and some items were unavailable; breakfast could be improved.
Overall Experience
10
A fine experience overall with excellent staff, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:34

Property Description

Convenient Location
Strategically located near key attractions for leisure and business, just minutes away from the airport.

World-Class Amenities
From three swimming pools to a 24/7 fitness center, guests enjoy a resort-style experience with modern comforts.

Culinary Delights
Indulge in diverse dining options, from the innovative Daily Social to artisanal coffees at &More by Sheraton.

To experience the ultimate blend of luxury and convenience, book your stay at Sheraton Jakarta Soekarno Hatta Airport now.

Important information:

Please note that the property offers shuttle services. If you would like to use this service, kindly inform the property for further details and to arrange the shuttle service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Adults stay for Rp 605,000 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 1083 reviews
Cleanliness: 9.64
Service: 10
Location: 10
Room Quality: 9.61
Amenities: 10
Value for Money: 10
Food and Beverage: 9.15
Overall Experience: 10
I
Inga • family_with_children • de
10
2026-02-14 • via Nuitee
S
Steve • couple • gb
9
Excellent friendly staff. Tried hard to make us feel welcome.
Pros:

Great staff. Good swimming pool. Excellent food.

Cons:

Price of a gin and tonic.

2026-02-14 • via Nuitee
E
Emmanuel • family_with_children • id
2
Noisy
Pros:

Hotel facilities

Cons:

So noisy. Hotel noises and frogs outside. Impossible to sleep.

2026-02-14 • via Nuitee
G
Georgina • extended_group • au
8
2026-02-13 • via Nuitee
S
Sergei • couple • ru
10
Pros:

Все было просто прекрасно. Останавливались в этом отеле для отдыха между перелетами.

2026-02-12 • via Nuitee
J
Jeni • couple • au
10
2026-02-12 • via Nuitee
F
Frank • extended_group • de
6
Aufgrund der Nähe zum Flughafen akzeptabel. Der Preis erscheint mir etwas zu hoch.
Pros:

Frühstück war sehr gut

Cons:

Die Einrichtung ist schon abgenutzt
Im Zimmer riecht es modrig.

2026-02-12 • via Nuitee
T
Thomgato • family_with_children • de
7
Pros:

Frühstück gut

Cons:

Ausstattung im Zimmer nicht intakt. Betten unbequem und Plastikbettzeug. Poolanlage zu wenig gereinigt. Bier war aus!

2026-02-12 • via Nuitee
S
Sergei • couple • ru
10
Pros:

Максимально комфортно. Отличный приветливый персонал. Вкусная еда в ресторане. И рядом аэропорт

2026-02-12 • via Nuitee
L
Loring • solo_traveller • us
7
Pros:

I believed it was adjacent to the airport, but getting there by the shuttle was a bit longer than I expected.

Cons:

The room felt a bit musty, and the window was not operable.

2026-02-11 • via Nuitee
D
David • solo_traveller • es
10
Pros:

Thank you to the fantastic staff. All of the staff that we met were so lovely which really made our stay special. The hotel is really nice but a little tiered and needs a face lift

Cons:

All good

2026-02-09 • via Nuitee
A
Adam • family_with_children • gb
9
Nice hotel, great location for airport.
Pros:

Staff are great
Clean and decent food
Perfect for a one night stopover
Shuttle to and from the airport

Cons:

Prices are are a bit much for indonesia
It is only a 4 star really but still nice

2026-02-08 • via Nuitee
M
Michał • couple • be
9
Najlepszy na transfer wygodny ze świetną kuchnią
Pros:

Bliskość do lotniska dla podróżujących transferem przez Dżakartę. Znakomity serwis i kuchnia.

2026-01-26 • via Nuitee
M
Marijn • solo_traveller • nl
9
Very pleasant stay after a long flight ✈️
Pros:

Service is outstanding, beds are so comfortable!

2026-01-26 • via Nuitee
C
Chris • couple • nl
9
2026-01-25 • via Nuitee
J
Jose • couple • gb
8
Good place for overnight layover
Pros:

Excellent for airport layover

Cons:

Bit expensive

2026-01-24 • via Nuitee
A
Aleksei • family_with_children • ru
10
Pros:

Fast check-in, clean room, cost bed, nice swimming pool with all area, dinner was glorious and service quick.

Cons:

Nothing frankly speaking

2026-01-24 • via Nuitee
A
Alen • family_with_children • at
8
2026-01-24 • via Nuitee
P
Paz • family_with_children • es
10
Pros:

Ubicación perfecta para hacer escala, habitaciones amplias y muy limpias, todos los servicios, personal muy atento, desayuno buffet conpleto
Servicio ida y vuelta al aeropuerto gratuito, como excursión por la tarde al centro comercial

2026-01-23 • via Nuitee
Y
Yazki • couple • sa
7
2026-01-23 • via Nuitee