Quality Inn and Conference Center

Hotels
•
Quality Inn
5.8 (743 reviews)
5501 National Road East , Richmond , US
+1 765-488-0931

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient/in-town location
Pet friendly / accommodates service animals
Comfortable bed / quiet large rooms (some reports)
Cons:
Poor cleanliness (stains, cobwebs, pests)
Maintenance issues (peeling paint, broken locks, noisy HVAC, leaks)
Amenities unreliable (pool closed, broken pool table, faulty machines)
Poor breakfast / limited F&B options
Occasional unkind front-desk interactions
Outside upkeep and parking lot potholes

Categories

Cleanliness
3.5
Multiple reviews cite peeling paint, cobwebs, stained linens, visible dirt, ant and cockroach sightings — overall cleanliness is poor.
Service
9.2
Staff are repeatedly described as very friendly, helpful and accommodating (help with room changes, service-animal assistance), though a few reports mention unkind front-desk interactions.
Location
9.5
Location is frequently called out as a positive (in town, convenient), making this a consistent strength across reviews.
Room Quality
4
Rooms reported as rundown: broken locks and fixtures, noisy HVAC, torn/stained furniture and occasional leaks — room quality is below expectation.
Amenities
4.5
Amenities are unreliable: pool often out of service, broken pool table, faulty waffle maker and other maintenance problems reported.
Value for Money
6.5
Mixed signals: some guests call it good value for the price while others feel cost is too high given condition; overall slightly above midpoint.
Food and Beverage
4
Breakfast repeatedly criticized (very limited hot items, cold boiled eggs, poor selection); F&B offerings are unsatisfactory.
Overall Experience
5.2
Overall experience is mixed-to-negative: positive notes about staff and location contrast with pervasive maintenance and cleanliness issues leading many not to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location and Local Attractions

The Quality Inn and Conference Center is ideally situated near key attractions such as the Old National Road Welcome Center, Wayne County Fairgrounds, and Earlham College. Explore "Antique Alley" and discover a plethora of antique shops and specialty stores in the area.

Amenities for a Comfortable Stay

Enjoy a complimentary continental breakfast, stay connected with free Wi-Fi, and relax in the indoor heated pool. Business travelers can make use of the business center and meeting rooms for their convenience.

Comfortable Accommodations

Each guest room is equipped with essential amenities like coffee makers, hair dryers, and cable TV. Upgrade to rooms with kitchen facilities, whirlpool bathtubs, and sofa sleepers for added comfort during your stay.

Book now to experience a delightful stay at the Quality Inn and Conference Center!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAY

Location

Guest Reviews

5.8
Based on 743 reviews
Cleanliness: 3.5
Service: 9.2
Location: 9.5
Room Quality: 4
Amenities: 4.5
Value for Money: 6.5
Food and Beverage: 4
Overall Experience: 5.2
S
Steven • family_with_children • us
3
2026-11-04 • via Nuitee
P
pixie • solo_traveller • us
5
Fine
Pros:

Fine

Cons:

Hallway dirty

2026-11-03 • via Nuitee
W
Williams • family_with_children • us
10
2026-10-31 • via Nuitee
B
Barbara • solo_traveller • us
5
The hotel is old and needs updating and maintenance.
Pros:

The staff was very friendly and helpful.

Cons:

The hotel is in dire need of repair. Paint is peeling off walls and doors. Corners are dirty and full of cobwebs. My room was not clean, but helpful staff moved me to a different room.

2026-10-29 • via Nuitee
P
Paul • family_with_children • us
8
Good value at price.h
Pros:

Quiet and large room, excellent bed.

Cons:

Indoor Pool closed 'for the season', broken waffle maker. - only warm breakfast item besides white sandwich bread toast, '

2026-10-24 • via Nuitee
C
Cindy • couple • us
8
2026-10-21 • via Nuitee
Q
Que • family_with_children • us
3
Pros:

Location

Cons:

Had a leak in the ceiling.
Walls were peeling and unclean.
Broken toilet seat.
Asked for different room but was told I couldn't even though I had just checked in.
Parking lot had a huge decline and many potholes.

2026-10-19 • via Nuitee
S
Sarah • solo_traveller • us
6
2026-10-17 • via Nuitee
T
Thomas • couple • us
4
2026-10-12 • via Nuitee
J
Jerry • solo_traveller • us
3
2026-10-09 • via Nuitee
M
Moore • solo_traveller • us
10
Traveling with the cheater
Pros:

Clean and convenient for me to get to.

Cons:

The cost was too much

2026-10-09 • via Nuitee
R
Richard • couple • us
10
Pros:

Everything was fine

Cons:

Starting to show its age

2026-10-08 • via Nuitee
G
Gaumer • solo_traveller • us
8
2026-10-07 • via Nuitee
N
Ned • couple • us
1
Must unfriendly people ever
Cons:

If it didn’t smell like a clogged toilet

2026-09-19 • via Nuitee
K
Kevin • couple • us
1
Pros:

Nothing at all but the lady that the desk she was such a sweet woman

Cons:

Every thing

2026-09-18 • via Nuitee
D
Dena • couple • us
1
We’ll never come back again
Pros:

Location

Cons:

It was rundown, dirty, and broken. The staff were unkind. They advertise a pool that never works.

2026-09-15 • via Nuitee
B
Bradley • solo_traveller • us
3
Cons:

The outside looked run down. The heating and cooling unit in the room was loud and noisy. there was a big black stain on the bed cover. there was a very bad ant issue. The light switch in the bathroom had a built in motion sensor and the light was not working properly. it only would stay on 30 seconds to a minute. it made it very difficult to shower or use the restroom. the pool was out if service. the breakfast was a joke and not very impressed. Over all I will not ever stay there again.

2026-09-14 • via Nuitee
M
MARIIA • family_with_children • us
10
2026-09-11 • via Nuitee
T
Tony • family_with_children • us
10
2026-09-10 • via Nuitee
F
Fletcher • family_with_children • us
3
A lot worse than last year
Pros:

Location

Cons:

The smell in the lobby mold in the coffee maker in the room they said they would change it and never did

2026-09-07 • via Nuitee