Quality Inn and Conference Center

Hotels
•
Quality Inn
6.2 (882 reviews)
5501 National Road East , Richmond , us
+1 765-488-0931

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
3.76
Multiple comments on dirty rooms, hair in the bathroom, and cockroaches.
Service
7.73
Generally friendly staff, though some negative experiences were reported.
Location
8.27
Great location with easy highway access mentioned positively.
Room Quality
5.72
Issues with room cleanliness and maintenance reported.
Amenities
4.75
Pool was cold, limited breakfast options, and cleaning supplies left lying around.
Value for Money
6.71
Average rating considering the range of experiences; some felt it was not worth the price.
Food and Beverage
5.76
Breakfast was limited and not well received.
Overall Experience
6.93
Mixed feelings with some highlights but considerable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:33

Property Description

Convenient Location and Local Attractions

The Quality Inn and Conference Center is ideally situated near key attractions such as the Old National Road Welcome Center, Wayne County Fairgrounds, and Earlham College. Explore "Antique Alley" and discover a plethora of antique shops and specialty stores in the area.

Amenities for a Comfortable Stay

Enjoy a complimentary continental breakfast, stay connected with free Wi-Fi, and relax in the indoor heated pool. Business travelers can make use of the business center and meeting rooms for their convenience.

Comfortable Accommodations

Each guest room is equipped with essential amenities like coffee makers, hair dryers, and cable TV. Upgrade to rooms with kitchen facilities, whirlpool bathtubs, and sofa sleepers for added comfort during your stay.

Book now to experience a delightful stay at the Quality Inn and Conference Center!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAY

Location

Guest Reviews

6.2
Based on 882 reviews
Cleanliness: 3.76
Service: 7.73
Location: 8.27
Room Quality: 5.72
Amenities: 4.75
Value for Money: 6.71
Food and Beverage: 5.76
Overall Experience: 6.93
C
Celeste • couple • us
5
Not again
Pros:

Location and pet friendly

Cons:

Breakfast was horrible. Only hot item was waffles. Boiled eggs were cold. Muffins selection was non existent. Only one kind.

2026-08-30 • via Nuitee
S
Selby • solo_traveller • us
7
Worth the money for the accommodations, well worth it for the friendly staff
Pros:

the staff was amazing friendly helpful no matter what shift. they're very accommodating for my service animal and immediately helpful with any questions.

Cons:

they're obviously in the middle of restorations the only thing that I would say well it says on website that they have a pool table is not in working order my suggestion would be just to take it off the website so that no one looking forward to it would be disappointed.

2026-08-27 • via Nuitee
B
Benson • solo_traveller • us
10
2026-08-24 • via Nuitee
B
Brayden • extended_group • us
7
2026-08-05 • via Nuitee
D
Darius • couple • us
10
It was a nice budget friendly stay
Pros:

Clean

Cons:

Nothing

2026-08-04 • via Nuitee
T
Timmons • couple • us
4
2026-08-04 • via Nuitee
J
junna • couple • us
9
2026-08-03 • via Nuitee
M
Matthew • couple • us
3
Just needed a place to sleep-that’s all this place was
Pros:

Bed was comfortable

Cons:

Facilities were run down, smelled bad and furniture was torn up and stained. There was a cockroach in the bathroom to top it all off

2026-08-02 • via Nuitee
R
Regina • couple • us
4
Not the best
Cons:

The entire place could use a refresher. Lobby elevator and hallways smelled awful.

2026-07-25 • via Nuitee
S
Sampson • solo_traveller • us
10
Pros:

Everything was as it should be

2026-07-25 • via Nuitee
A
Amber • couple • us
2
This hotel needs some major TLC!!
Pros:

It’s in town.

Cons:

Dirty. Spider webs in corners of room. Sheets, blankets, towels, etc had stains. Room door lock latch was broke. Just plain scuzzy!!

2026-07-24 • via Nuitee
K
Kat • solo_traveller • us
6
2026-07-23 • via Nuitee
F
Fanny • couple • us
8
2026-07-18 • via Nuitee
K
Katie • solo_traveller • us
1
Absolutely awful experience
Pros:

It was close to the interstate

Cons:

Rented two rooms for two nights and both were visibly unclean.The beds were remade, but sheets, blankets and pillows were not cleaned, had stains on them and human hair. Water damage to ceiling in one of the rooms, stains all over the lamp shade and finger print dust on a wall picture in another room. A lightbulb was missing from one of the lamps in the room. Paint was scratched off on front door of rooms and elevator bounces up and down, twice, when one person steps onto it. Will not being staying here again, as false advertising for the word "quality" of the establishment, which isn't even close to the reality of what's being paid for. We were given a new room and that one had stains on the comforters and hair on the bed as well. In addition to this, the wall didn't connect to the connecting wall in the corner of the room and we could see into the neighbor's room... The crack in the wall went from the ceiling to the floor, which was a complete privacy violation, along with a fire hazard in the event of there ever being a fire in the hotel. Management said to contact booking.com for a 25% discount for each room.

2026-07-12 • via Nuitee
A
Amanda • solo_traveller • us
7
Just okayish
Pros:

It was quiet. Air conditioning in room worked well. Room was okay. Staff was very nice.

Cons:

Debris in pool. Facility was very run down. Breakfast was very limited.

2026-07-09 • via Nuitee
D
Dylan • couple • us
10
Ill continue to keep staying here.
Pros:

Nice Rooms
Good Location

Cons:

Breakfast

2026-07-03 • via Nuitee
J
Jurkovski • solo_traveller • us
7
Pros:

The price was good. The hotel was clean, staff was friendly. Con the hotel is old and its showing its age. Its also hard to get to because of a one way. With that being said I have stayed there in the past because of the location to I 70 and the price.

2026-06-20 • via Nuitee
T
Turner • family_with_children • us
8
2026-06-18 • via Nuitee
C
Cody • couple • us
9
Room was comfortable and would definitely stay again if the need arises
Pros:

It was easy to reach after exiting the interstate and had ample access to parking

Cons:

The only thing I didn’t like about this hotel was that the breakfast was subpar at best… tasted good yes but didn’t really have a lot of food choices

2026-06-17 • via Nuitee
T
Thomas • couple • us
8
It was pretty good. Actually better than I expected for college graduation weekend at Miami Univers
Pros:

Very good 👍

Cons:

Some parts of the building were dated.

2026-06-17 • via Nuitee