Quality Inn and Conference Center

Hotels
•
Quality Inn
6.2 (843 reviews)
5501 National Road East , Richmond , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
3.76
Multiple comments on dirty rooms, hair in the bathroom, and cockroaches.
Service
7.73
Generally friendly staff, though some negative experiences were reported.
Location
8.27
Great location with easy highway access mentioned positively.
Room Quality
5.72
Issues with room cleanliness and maintenance reported.
Amenities
4.75
Pool was cold, limited breakfast options, and cleaning supplies left lying around.
Value for Money
6.71
Average rating considering the range of experiences; some felt it was not worth the price.
Food and Beverage
5.76
Breakfast was limited and not well received.
Overall Experience
6.93
Mixed feelings with some highlights but considerable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:33

Property Description

Convenient Location and Local Attractions

The Quality Inn and Conference Center is ideally situated near key attractions such as the Old National Road Welcome Center, Wayne County Fairgrounds, and Earlham College. Explore "Antique Alley" and discover a plethora of antique shops and specialty stores in the area.

Amenities for a Comfortable Stay

Enjoy a complimentary continental breakfast, stay connected with free Wi-Fi, and relax in the indoor heated pool. Business travelers can make use of the business center and meeting rooms for their convenience.

Comfortable Accommodations

Each guest room is equipped with essential amenities like coffee makers, hair dryers, and cable TV. Upgrade to rooms with kitchen facilities, whirlpool bathtubs, and sofa sleepers for added comfort during your stay.

Book now to experience a delightful stay at the Quality Inn and Conference Center!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAY

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.2
Based on 843 reviews
Cleanliness: 3.76
Service: 7.73
Location: 8.27
Room Quality: 5.72
Amenities: 4.75
Value for Money: 6.71
Food and Beverage: 5.76
Overall Experience: 6.93
T
TRACY ANN • family_with_children • us
1
2026-04-30 • via Nuitee
D
Donna • solo_traveller • us
6
Pros:

Clean

Cons:

Heater pool still NOT heated. Door handle on room drooping making it difficult to open. This was are second stay hoping it was better than the first but sadly it was not.

2026-04-27 • via Nuitee
D
Donna • solo_traveller • us
4
Needs help
Pros:

Clean

Cons:

Shower/tub was slick. Husband fell during his shower and has a large bruise on his upper thigh.
Heated pool NOT. Heater is broken, pump was NOT working/running water was cloudy not clear. Thought the price was a bit much considering the pool was NOT heated or clear water. Not happy about the tub being slick.

2026-04-23 • via Nuitee
J
June • solo_traveller • us
7
2026-04-23 • via Nuitee
S
Suzy • couple • us
5
The room wasn't bad past the bathroom. Very disappointing about pool and lack of concern.
Pros:

Slept well

Cons:

The bathroom floor was dirty. 2 if our towels were dirty with brown stuff on them. We stayed to swim. The pool was murky and water was dirty. There was styrofoam broken up in the pool. The clerk said there were kids in there earlier in the day. There is no filter or filtration. She said someone comes nightly to clean it and there was nothing she could do. It was gross.

2026-04-23 • via Nuitee
V
victorydunk • Family • Indianapolis, Indiana
2
All pictures are wildly misleading.
Pros:

DO NOT GO BY THE PICTURES! It's as if it was reasonably well updated 5 years ago, then never cleaned again. So much random debris on the carpets that you could tell they are rarely, if ever, vacuumed. Handprints everywhere. Pool hasn't been cleaned in ages. I ate the cost of the hotel and went someplace else. It was the worst hotel I've seen in many years. It honestly felt like it was a decent hotel that had closed down and people were squatting in it.

2026-04-14 • via Tripadvisor
L
Linda • solo_traveller • us
2
Pros:

Not much. Bed was okay.

Cons:

First room we had the tv didn't work. After 2-3 times of going to the front desk they switched our room. Mold smell from the shower curtain. Hot and cold switched on sink. Broken light on bathroom mirror. Loud a/c. Whole floor smelled like an ashtray. Edges/caulking of tub in and out were dirty. The room doors throughout the hallway were horribly chipped... Why can't they freshen up the paint?! Pretty disgusting all around. I wish I had taken pictures. Never stayed in a place like that.

2026-04-11 • via Nuitee
B
Berger • couple • us
8
2026-04-09 • via Nuitee
B
Brandon • family_with_children • us
10
2026-04-08 • via Nuitee
C
Chad • family_with_children • us
10
2026-04-06 • via Nuitee
A
Ariel • solo_traveller • us
10
2026-04-01 • via Nuitee
S
STARLA • family_with_children • us
1
2026-03-26 • via Nuitee
R
Richard • couple • us
9
2nd or 3rd time we’ve stayed here and will continue to come back
Pros:

Convenient to where we wanted to stop

Cons:

Little bit dated but still nice and clean

2026-03-24 • via Nuitee
B
Brooke • family_with_children • us
7
2026-03-11 • via Nuitee
C
Cornell • family_with_children • us
8
Pros:

Great hospitality, just a little run down!

Cons:

Not much breakfast yo choose from, no oj or apple juice when i stayed, just lookes a little worn down but got the job done!

2026-03-03 • via Nuitee
K
Kevin • couple • us
7
2026-03-02 • via Nuitee
T
Todd • family_with_children • us
7
2026-02-27 • via Nuitee
J
Jose • couple • us
8
2026-02-14 • via Nuitee
A
Aaron • family_with_children • us
2
Pros:

Convenience of being off the interstate.
Is about the only thing this is.

Cons:

Parking lot is deplorable. Snow removal was terrible
Paint peeling off walls.
Felt like it was a run down facility
Breakfast was terrible.
Juice machine is broken
Just overall run down.
TV has minimal channels and took forever to figure out.

Rates a 2 because it was a place to sleep.... thats it...

2026-02-10 • via Nuitee
F
Fatih • couple • us
8
2026-01-30 • via Nuitee