Embassy Suites by Hilton Flagstaff

Hotels
•
Embassy Suites Hotels
7.6 (558 reviews)
706 South Milton Road , Flagstaff , US
+1 928-774-4333

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Family-friendly suites
Good breakfast options
Nice staff
Cons:
Dirty rooms
Outdated furnishings
Poor customer service

Categories

Cleanliness
5.6
Multiple reviews indicated issues with cleanliness including dirty rooms and carpets.
Service
8.1
Mixed reviews about service, with some noting poor customer service but decent staff interactions.
Location
8.6
Consistently positive mentions regarding the location being close to attractions.
Room Quality
6.1
Reviews pointed out outdated rooms and issues with furnishings.
Amenities
7.6
Some amenities were praised, but significant issues like the pool being closed impacted the perception.
Value for Money
8.6
Value perceived as good despite the problems, especially with breakfast options.
Food and Beverage
8.6
Generally good feedback about breakfast offerings.
Overall Experience
7.6
Overall satisfaction is mixed with positive aspects but also many significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:32

Property Description

Convenient Location
The Flagstaff all-suite hotel, adjacent to Northern Arizona University, offers easy access to major highways and is just a short drive away from popular attractions like Sedona and the Grand Canyon.

Comfortable Suites
Each suite is equipped with a 42-inch flat-screen TV, a private bedroom, a separate seating area, and a wet bar with granite countertops. The spacious layout ensures a comfortable stay for guests.

Amenities for Relaxation and Fitness
Guests can unwind in the outdoor heated pool and hot tub or stay active in the modern fitness center. Additionally, room service, a manager’s reception, and a daily hot breakfast cater to the needs of all guests.

Book your stay at Embassy Suites Flagstaff for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLG

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 558 reviews
Cleanliness: 5.6
Service: 8.1
Location: 8.6
Room Quality: 6.1
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 7.6
S
SHERMAN • extended_group • us
8
It was more of a Days Inn hotel not a Embassy Suites
Cons:

I was disappointed in the cramped location, considering it was in Flagstaff. It’s appearance inside and out seemed more representative of a Days Inn. The food quality and dinning room was equivalent two star experience (exception being the made to order omelet breakfast)

2026-10-26 • via Nuitee
A
ai • family_with_children • us
4
Expensive, not worth the $.
Pros:

Your staff was nice, and ;location was perfect for our trip to NAU. Breakfast was decent.

Cons:

For over $300 per night, the cutrains in the room was torn, the bedroom door doesnt even shut and the room definitely does not look like a $300+ night room. Very disappointed!

2026-10-24 • via Nuitee
S
Stricklin • extended_group • us
6
Great breakfast options
Pros:

Breakfast was wonderful. The spacious room

Cons:

Double beds aren't big enough for adults and larger statures. Kings and Queen sizes are much better. The sofa bed was awful. Definitely all need to be replaced the beds were definitely worn out.

2026-10-17 • via Nuitee
K
Kristen • family_with_children • us
2
Although the location is great, the hotel is not!
Pros:

It is a great location, close to NAU! The evening reception was wonderful.

Cons:

It is under construction and really should shut down because the room we were in was awful. You could barely open the door without tremendous force. The cabinets were broken. There was a large hole in the bathroom wall. Everything was dingy and didn’t feel clean. The shower had hair in it from a previous guest.

2026-10-12 • via Nuitee
G
Garrold • couple • us
6
Below average
Pros:

The rate.

Cons:

Nobody cleaned our room. Had to ask for extra towels. Breakfast needs improvement. Need a new waffle makers.

2026-09-12 • via Nuitee
S
Simon • family_with_children • us
2
We would not stay here again.
Pros:

the location

Cons:

The beds were incredibly uncomfortable, the carpet was foul, the cupboards were nearly falling off hinges, the handle to a closet come off in my hand, the pool wasn't open - overall it felt very rundown and like it was hanging on by a thread.

2026-08-30 • via Nuitee
B
Blunt • solo_traveller • us
2
2026-08-25 • via Nuitee
S
Sherry • solo_traveller • us
9
2026-08-22 • via Nuitee
M
Moreno • extended_group • us
8
Pros:

We have stsyed here before, i like the location since it's close to NAU. The breakfast are always good and the staff is friendly.

Cons:

I do have a complaint, on our way out of the room, the door slammed on my hand. It left my hand very bruised, but did require any medical attention. The door is very heavy closes rather quickly. We did share this information with the front desk when we were checking out.

2026-08-22 • via Nuitee
N
Nubia • extended_group • us
7
2026-08-22 • via Nuitee
S
stephanie • couple • us
6
Noticed signs of remodel which was nice because it definitely needs it.
Pros:

Beds were clean snd comfortable. Bathroom was old and small.

Cons:

Carpet in rooms seemed very dirty

2026-08-21 • via Nuitee
D
Dorothy • couple • us
5
Great location disappointing room.
Pros:

I loved the location. Staff was outstanding.

Cons:

The property is undergoing renovation. That being said it was not up to Embassy Suites standards. My room really needed a deep clean. The carpet was lumpy in areas, the furniture was stained, extra blanket and pillow in closet were not clean, definitely need newer mattress. I have a pet and would use stairwell for easy exit and entrance. Garbage that was there first day was still there last day. I was disappointed in my room.

2026-08-18 • via Nuitee
M
Melanie • solo_traveller • us
8
2026-08-06 • via Nuitee
K
KMORRIS220 • Business • Lexington, South Carolina
2
Smells like fish with paper thin walls
Pros:

I should have listened to these other reviews. This hotel, as expensive as it was to book, is a complete dump. The walls are so thin I can hear the baby crying in the room next door. The rooms and hallways stink like fish. It’s disgusting honestly. Don’t stay here!

2026-07-31 • via Tripadvisor
A
Amanda • solo_traveller • us
1
2026-07-16 • via Nuitee
J
jenniferoB4213PU • Family
4
Tired
Pros:

I gave it a 2 because the staff was decent. The hotel itself needs help. The room was dingy to say the least. We stayed in a 2 room suite, 1 room had a king and the other 2 queens. The living room area was awful, the couch cushions were split open and the stuffing sticking out. The basboads were missing in some places and the wet bar well, had so many layers of the same awful paint the vanities do that it looked like there is no care to the upkeep. One bathroom had a broken shower curtain rod. The furniture in the bedrooms including the desk chair is just tired. The place just didn't seem clean . We got in so late that we didn't even fight it. Then got up and out. There was also a big air handler above the sink area in the room with the king.. It was going all night, never shut off and was not quiet.
A semi positive note, the fireplace and deciore around it was nice. The breakfast was decent but, again the furniture in the dining area looked like it came from the workers break room.

2026-07-15 • via Tripadvisor
S
steve • family_with_children • us
5
Cons:

on the website said the pool was open . and it wasn't that was one of the reasons why i pick stay at the embassy suits i had my grandkids with me and told them that we can going swimming once we got there. and it was a let down for them and for me.

2026-07-14 • via Nuitee
J
Jon • solo_traveller • us
1
2026-07-13 • via Nuitee
L
Luis • couple • us
7
2026-07-06 • via Nuitee
2
21coleenc • Family
4
The 4th of July 2026
Pros:

On the 4th of July, we were put it a room with no air conditioning. There were no screens on the window and we were unable to open a window due to a fire in Sedona. This room had a small refrigerator with no freezer. Not even a plate in the microwave to put food on to heat the up food up. No plates or silverware. No screens on the windows. There was no way we could stay in that room.

We asked to be moved to another room. The receptionist was apologetic and helpful. This room was a little better, at least it had air conditioning. The couch was stained and dirty. The room needed a good vacuum. Atleast, the sheets were cleaned.

After checking in and getting settled, we went to the bar for happy hour. We received 2 drinks of our choice with snacks. The bartender was great.

At breakfast we were able to order an omelette of our choice. Which I really enjoyed. .
We are Hilton Diamond members and are used to better quality than what we received.

2026-07-05 • via Tripadvisor