Embassy Suites by Hilton Flagstaff

Hotels
•
Embassy Suites Hotels
7.6 (529 reviews)
706 South Milton Road , Flagstaff , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Family-friendly suites
Good breakfast options
Nice staff
Cons:
Dirty rooms
Outdated furnishings
Poor customer service

Categories

Cleanliness
5.6
Multiple reviews indicated issues with cleanliness including dirty rooms and carpets.
Service
8.1
Mixed reviews about service, with some noting poor customer service but decent staff interactions.
Location
8.6
Consistently positive mentions regarding the location being close to attractions.
Room Quality
6.1
Reviews pointed out outdated rooms and issues with furnishings.
Amenities
7.6
Some amenities were praised, but significant issues like the pool being closed impacted the perception.
Value for Money
8.6
Value perceived as good despite the problems, especially with breakfast options.
Food and Beverage
8.6
Generally good feedback about breakfast offerings.
Overall Experience
7.6
Overall satisfaction is mixed with positive aspects but also many significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:32

Property Description

Convenient Location
The Flagstaff all-suite hotel, adjacent to Northern Arizona University, offers easy access to major highways and is just a short drive away from popular attractions like Sedona and the Grand Canyon.

Comfortable Suites
Each suite is equipped with a 42-inch flat-screen TV, a private bedroom, a separate seating area, and a wet bar with granite countertops. The spacious layout ensures a comfortable stay for guests.

Amenities for Relaxation and Fitness
Guests can unwind in the outdoor heated pool and hot tub or stay active in the modern fitness center. Additionally, room service, a manager’s reception, and a daily hot breakfast cater to the needs of all guests.

Book your stay at Embassy Suites Flagstaff for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 8 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 529 reviews
Cleanliness: 5.6
Service: 8.1
Location: 8.6
Room Quality: 6.1
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 7.6
C
Charlene • family_with_children • us
6
It would have been better and should have been better for the price I paid
Pros:

I was at a work meeting and left early but told my twin daughters to go and have breakfast.

Cons:

My daughters were being harassed by a much older man who shouldn't have been near them. They were eating breakfast and he was hitting on my daughter who is a young adult but she said he was bothering her. They left because she felt uncomfortable. It was cold in Flagstaff and the heater was not on and the room was cold.

2026-05-19 • via Nuitee
M
Mark • solo_traveller • us
8
My bed was very stiff. I could tell the mattress was old. I wasn’t able to sleep as well as I would have liked.
Pros:

Locations was easy to find

Cons:

Looks old and runner down unlike other Embassy Suites properties I have been to. The hallway carpet needs to be replaced. Looks dated and dirty. Room door paint was chipped and scratch throughout my hallway. Property inside needs more plants to creat an inviting feel.

2026-05-15 • via Nuitee
C
Charles • extended_group • us
8
Cool
Pros:

Two bedrooms

Cons:

Two bath rooms

2026-05-07 • via Nuitee
A
anna • solo_traveller • pl
9
Wonderful!
Pros:

Amazing breakfast, excellent spacious room with all amenities! Thank you!

2026-05-05 • via Nuitee
D
Diana • extended_group • mx
9
2026-04-27 • via Nuitee
C
Corraine • solo_traveller • us
3
Cons:

I didn't get a confirmation of my reservation and haven't get an invoice for my lodging.

2026-04-27 • via Nuitee
A
Adam • family_with_children • um
9
2026-04-25 • via Nuitee
B
B9428JDpetew • Family
8
Great breakfast
Pros:

We checked in late, and our room was ready upon arrival, which made for a smooth start to our stay. Parking was easy and free, with plenty of spaces available around the building. The hotel is conveniently located near food and gas options, and we were able to walk to the downtown shopping area.
The breakfast was a highlight of our stay. It included made-to-order omelets along with a full selection of traditional breakfast options, all of which were well done.

2026-04-12 • via Tripadvisor
A
Arnold • extended_group • us
7
2026-04-12 • via Nuitee
J
James • solo_traveller • us
1
Pros:

The reception and breakfast

Cons:

Air conditioner was broken and didn't work. Told front desk and they didn't do anything about it. Fridge was lop sided due to missing leg. Curtains were broken and didn't close properly

2026-04-11 • via Nuitee
D
Diane • couple • us
7
Pros:

Having complimentary drinks and the breakfasts are great.

Cons:

The rooms are so run down. Furniture is so worn out, carpet needs replacing. Just not welcoming.

2026-04-11 • via Nuitee
C
chadsO731EC • Friends getaway
2
Horrible Experience
Pros:

I had one of the most disappointing hotel experiences I’ve ever encountered. I arrived around 11:00 a.m. to politely ask if there was any chance a room might be available early. Instead of checking the system or even asking for my name or reservation details, the front desk associate immediately and curtly told me that check-in wasn’t until 4:00 p.m. and that checkout had just happened 15 minutes prior, instructing me to come back later.
Despite the abrupt interaction, I remained courteous, thanked her, and left. Concerned about the experience, I later called to speak with a manager, hoping for a more professional response. Unfortunately, that interaction was even worse. Without justification—and without my consent—the manager canceled my reservation during the call.
At no point did I raise my voice or behave rudely. As a Hilton Gold member who has stayed at hundreds of Hilton properties, I can confidently say this was an outlier in the worst possible way. The lack of basic customer service, professionalism, and courtesy was extremely disappointing.
I will not be returning to this Embassy Suites and cannot recommend it based on this experience.

2026-04-10 • via Tripadvisor
G
G6602IGsandrab • Family
4
Very dirty room and no follow up by manager
Pros:

We stayed at the Embassy suites on Milton Road in Flagstaff on March 20, 2026. Our room was dirty and that there was mold in the bathroom. The sink did not empty and someone else’s leftover food was in the fridge when we arrived. We mentioned this to the front desk when we checked out in the morning and we’re told the manager would call us. We never had follow up from anyone. I called Hilton and all they could suggest was that we talked to the manager, so I called back to the hotel in Flagstaff and I never received a call back.

2026-04-10 • via Tripadvisor
A
Ashok • family_with_children • us
4
2026-04-09 • via Nuitee
L
Lydia • extended_group • us
4
Dilapidated Embassy
Pros:

Because I paid a premium the room was a bit bigger, breakfast provided was ok, location was ok.

Cons:

The staff was nonchalant, the room was not properly cleaned and dilapidated. Dirty and worn furniture, air conditioning worked on and off, carpet was filthy. You get black feet. No cleaning staff seen or available. The WORST embassy I've ever stayed in. All through the hotel you can see disrepair. I don't know how hilton is not embarrassed by the state of this hotel.

2026-04-08 • via Nuitee
L
Lydia • family_with_children • us
3
Run down hotel
Pros:

The breakfast and quality of shampoo and hand soap. Beds were ok.

Cons:

Where to begin? This is the 2nd time I've stayed this week. The room wasn't cleaned properly with a dirty towel and trashcans. I paid for upgraded room; was still dilapidated. The carpets are dirty as is the furniture, with frozen mini fridge. The maintenance entirely is nonexistent. The hotel is just run down. Pick somewhereelse to stay. I don't know how Hilton company isn't embarrassed on the condition of the hotel.

2026-04-05 • via Nuitee
J
James • couple • us
8
Pros:

Breakfast was good. Made to order Omelets were very good.
Front desk staff was excellent! Very helpful and nice!

Cons:

General condition of the hotel/room needs improvement/updating.

2026-04-04 • via Nuitee
D
Dina • family_with_children • us
2
Unpleasant
Pros:

The shower

Cons:

The facility and room old and dingy

2026-04-04 • via Nuitee
D
Denise • couple • us
7
We look forward to coming back after renovations!
Pros:

First, it is in process of renovation, the fitness center is very nice, managers reception and breakfast were good. Short staffed but the team that was there were friendly… if not a bit rushed.

Cons:

AC was very loud, mattress was sagging in areas.. ( glad this is being renovated) but the room was very clean, as was the property, landscape could use some care.

2026-03-31 • via Nuitee
F
Footprints634962 • Business
2
This isn’t Hilton quality. Run. Run fast
Pros:

The picture online must be from 1982. This place is ROUGH. Front staff amazing. But not enough to get me to stay there.

2026-03-29 • via Tripadvisor