Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Convenient location near stores and fuel
Comfortable beds
Fire TV / streaming access in rooms
Clean/spacious rooms reported by some
Pool and hot tub enjoyment (for many)
Fridge worked well
Good breakfast (for many guests)
Lobby coffee stocked 24/7
Cons:
Bugs/spiders and bug bites reported
Musty/damp smells in rooms
Broken tiles and unsafe fixtures (ceiling above tub)
In-room advertised jacuzzi missing
Leaking ice bucket and fogged windows
Inconsistent pool/hot tub maintenance (chlorine/heat)
Building upkeep issues (peeling wallpaper, un-kept appearance)
Some guests reported poor response to complaints/refund refusal

Categories

Cleanliness
4.5
Multiple reports of bugs/spiders, musty smells, puke smell in rooms, peeling wallpaper and broken tiles; some guests did note rooms were clean, but overall cleanliness is a clear concern.
Service
8.7
Many guests praised friendly, helpful staff and excellent customer service (assisting with translations, stocked common areas); a few incidents (refund refusal, unaddressed AC/bug-bite complaints) lowered this slightly.
Location
9.2
Multiple positive mentions of being close to stores, fuel and local attractions; location is a strong point for most guests.
Room Quality
5.6
Mixed: comfortable beds, working fridges and spacious rooms reported, but issues with musty/damp rooms, unsafe ceiling above tub, fogged windows, leaking ice bucket and broken fixtures reduce the score.
Amenities
6.3
Pool and hot tub received both praise and complaints (some kept clean, others needed chlorine or repair); advertised in-room jacuzzi missing for at least one guest and Chromecast/streaming compatibility issues noted, though Fire TV was appreciated.
Value for Money
6
Mixed signals: one guest noted higher online price vs pay-at-property, others canceled due to condition; value is average given the inconsistencies in condition and service.
Food and Beverage
7.4
Split feedback: several guests loved the breakfast buffet and lobby coffee, while at least one guest found the breakfast unacceptable — overall leaning positive due to multiple strong endorsements.
Overall Experience
7.5
Highly mixed overall: several very positive family/business stays praising staff, cleanliness and amenities, but a number of severe negative experiences (safety/cleanliness concerns, unpleasant common areas, refused refund) lead to a middling-to-positive net score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Spacious Suites with Free Wi-Fi and Indoor Pool
Experience comfort and convenience at Comfort Suites Louisville, where our spacious suites come equipped with free Wi-Fi, a sofa bed, and modern amenities like a microwave and refrigerator. Unwind in our indoor pool and jacuzzi after a day of exploring Puzzle’s Fun Dome just steps away.

Continental Breakfast and Fitness Facilities
Start your day with a delicious continental breakfast during your stay and maintain your routine at our on-site gym. Need to catch up on work? Our business center has you covered.

Prime Location near Major Attractions
Conveniently located within 14 miles of Louisville International Airport, Louisville Science Center, and Churchill Downs, our hotel is the perfect choice for travelers looking to explore the best of Louisville. Book your stay now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: SDF

Location

Guest Reviews

6.9
Based on 101 reviews
Cleanliness: 4.5
Service: 8.7
Location: 9.2
Room Quality: 5.6
Amenities: 6.3
Value for Money: 6
Food and Beverage: 7.4
Overall Experience: 7.5
L
Lamb • family_with_children • us
10
Pros:

The Fire TV in room 103 allowed me access to all my Amazon and YouTube content!

Cons:

Breakfast was not good. I'll eat anything... but I'll never eat breakfast here.

2026-10-28 • via Nuitee
C
Cassidy • couple • us
2
This hotel nearly ruined my honeymoon and the staff seemed to have no desire to fix it.
Cons:

Online they advertised a jacuzzi tub in the room and that was a lie. The tiles in the backroom were broken and cut my wife's foot. There were also spiders and other bugs in the bathroom.

2026-10-19 • via Nuitee
C
Candace • family_with_children • us
9
Great place!
Pros:

The view

Cons:

It was all fine

2026-09-15 • via Nuitee
K
Kristen • couple • us
10
2026-07-26 • via Nuitee
K
Kizzie • solo_traveller • us
6
2026-07-20 • via Nuitee
E
Ellis • solo_traveller • us
4
Pros:

Beds were comfortable
The room was clean
The fridge worked well

Cons:

The room smelled musty and felt damp
The ceiling above the tub made us feel unsafe to take a shower
The ice bucket (even though we put a bag in it) leaked all over our belongings
We had trouble using the key card to enter the one side door

2026-07-13 • via Nuitee
K
kayleigh • couple • us
7
it’s a good hotel, price was higher on booking.com rather than paying at the property.
Pros:

the pool

Cons:

the pool needed to be cleaned with more chlorine.

2026-07-06 • via Nuitee
B
Butner • solo_traveller • us
7
2026-07-05 • via Nuitee
R
Renfrow • solo_traveller • us
3
Pros:

The staff was nice

Cons:

There was a real bad smell in room 214 and there was a bad puke smell in the room 219 the AC in room 2019 was making knocking noise I did call the front desk but nothing got done about it and when we left 2 of my kids was ate up with bug bites they look like flea bites

2026-07-05 • via Nuitee
S
Stephanie • couple • us
7
2026-07-05 • via Nuitee
T
Tami • family_with_children • us
7
Neutral exoerience
Pros:

Very comfortable beds, desk staff very nice and helpful

Cons:

Cleaning beliw oar

2026-07-01 • via Nuitee
B
bergeron • family_with_children • us
10
Great customer service and amazing facility for family and business trips
Pros:

Room were super clean and everything in hotel was kept stocked and clean. Staff were amazing and friendly. Some didnt speak English but quickly pulled up Google translator to be able to answer any questions we had or recommendation we requested, which my kids thought was so cool. Very family friendly environment. The pool and hot tub were kept clean and tidy and the coffee in the lobby stayed stocked up and ready to serve 24/7. Breakfast was amazing each morning and my kids love having the choice between all the options they served and kept stocked. I can not thank the staff enough for such amazing customer service and an amazing place to stay.

2026-06-28 • via Nuitee
T
Terry • family_with_children • us
8
My stay.
Pros:

Liked where it was at and the close proxmation to the places i wanted to go and do

Cons:

Need better vending with better choices and the spa barely had any bubbles and not warm enough and the window in the room was like it was fogged up. Could barely see out the glass

2026-06-17 • via Nuitee
A
Amy • couple • us
10
Great time
Pros:

The employees

Cons:

Could be updated alittle

2026-06-16 • via Nuitee
M
Maulesh • solo_traveller • us
6
2026-06-11 • via Nuitee
P
page • couple • us
2
2026-06-08 • via Nuitee
P
Petry • solo_traveller • us
7
Pros:

How close to stores,fuel and event.

Cons:

Pool area needed repaired, elevator trapped one of our guest and building just needs repaired.

2026-05-26 • via Nuitee
M
Megan • solo_traveller • us
9
Pros:

The hot tub was awesome, the room was clean, and spacious.

Cons:

The only complaint is not being able to use the Chromecast.

2026-05-25 • via Nuitee
S
Sherra • family_with_children • us
1
DO NOT RECOMMEND!!!
Pros:

Absolutely nothing! We got as far as the front desk and canceled our reservation. The property was covered with people just lingering outside, gave a very uneasy/unsafe feeling. The building looked extremely un-kept and run down. The wallpaper was peeling on every wall and there was a huge hole on the wall in the pool room. This would be considered a less than one star hotel in my book. I do NOT recommend this property to anyone. When I tried to reach out to the property for a refund due to the circumstances they refused. Honestly Booking should take them off their site in my opinion.

Cons:

the entire experience with this property was a nightmare! Save yourself the hassle and time. Read the reviews before you reserve any property and just a FYI everything they say negative about this property is TRUE!

2026-05-22 • via Nuitee
T
Tyanne • solo_traveller • us
1
2026-05-11 • via Nuitee