Crowne Plaza Silicon Valley North - Union City by IHG

Hotels
Crowne Plaza Hotels & Resorts
7.9 (517 reviews)
32083 Alvarado-Niles Road , Union City , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean place
Close to attractions
Nice pool area
Cons:
Room maintenance issues
Poor food quality
Lack of communication from staff

Categories

Cleanliness
6.86
The towel wasn't washed clean.
Service
8.33
Issues with providing invoices and general service concerns.
Location
9.37
Very local to everything.
Room Quality
7.32
Problems with heater, TV remote, and overall room maintenance.
Amenities
7.85
Basic amenities available, but not always functioning properly.
Value for Money
9.31
The price fits the experience, though issues were noted.
Food and Beverage
6.36
Many dining issues were reported, including poor quality meals.
Overall Experience
7.83
Mixed feelings due to several service and quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:28

Property Description

Convenient Location and Amenities
Situated off Freeway 880 in San Francisco’s East Bay, Crowne Plaza Silicon Valley North - Union City offers free WiFi and an on-site restaurant. Each studio includes a flat-screen TV, seating area, and en suite bathroom, along with tea/coffee facilities and a microwave.

Delicious Dining Options
The Royale Cafe Restaurant at the hotel offers a full a la carte breakfast and a diverse lunch/dinner menu featuring everything from omelets to fresh seafood.

Relaxation and Recreation
Guests can unwind in the outdoor pool, hit the fitness center, or enjoy a game of tennis on the sports court during their stay at Crowne Plaza Silicon Valley North - Union City.

Book your stay now to experience comfort and convenience at our Union City hotel!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAK

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 517 reviews
Cleanliness: 6.86
Service: 8.33
Location: 9.37
Room Quality: 7.32
Amenities: 7.85
Value for Money: 9.31
Food and Beverage: 6.36
Overall Experience: 7.83
F
Fiatoa family_with_children us
5
Pros:

Parking.

2026-08-10 via Nuitee
P
Philip family_with_children us
10
2026-08-09 via Nuitee
V
Vicente couple us
10
2026-08-04 via Nuitee
V
Vicente couple us
10
2026-08-04 via Nuitee
W
William couple gb
10
2026-08-02 via Nuitee
V
Vilashni couple us
9
2026-07-25 via Nuitee
M
mr i man knight solo_traveller us
9
Pros:

Full breakfast

Cons:

No microwave in the room.

2026-07-21 via Nuitee
P
Perry couple us
7
It was ok the room was clean and the bed decent.
Pros:

It was close to family.

Cons:

The smelly hallways and some of the staff were not very bright.

2026-07-17 via Nuitee
A
Angel family_with_children us
6
It was just an okay stay.
Pros:

The pool .

Cons:

No towels for pool . We did not get our $100 deposit back yet ..

2026-07-11 via Nuitee
A
ana couple us
9
2026-07-05 via Nuitee
G
GChavez559 solo_traveller us
10
2026-07-02 via Nuitee
R
Roque solo_traveller us
10
2026-06-29 via Nuitee
F
Fátima solo_traveller us
8
2026-06-26 via Nuitee
S
shardul solo_traveller ae
4
not upto crown plaza standards
Pros:

location

Cons:

service, facilities, food, breakfast, hospitality

2026-06-16 via Nuitee
A
Alberto Isaac extended_group mx
9
2026-06-13 via Nuitee
O
Octavio couple us
10
Comfortable
Pros:

Nice!

Cons:

All great

2026-06-10 via Nuitee
C
Cox couple us
3
Pros:

The staff was very nice.

Cons:

The bath tub drain was clogged. I C e machine on my floor was broken.

2026-06-10 via Nuitee
J
Jose couple us
10
2026-06-03 via Nuitee
G
G5330XJsamirm Solo travel Roseville, Placer County, California
10
AMAZING CUSTOMER SERVICE AND GORGEOUS GUEST ROOMS!
Pros:

I had the wonderful opportunity to stay at this beautiful hotel (Room # 660 from May 26 to May 29) in Union City while I was visiting my family in the local area. My room was cleaned extremely well and the furniture in my room was stunning. I loved the beautiful swimming pool surrounded by a stunning garden and I loved working out in their state-of-the-art fitness center each morning. The breakfast buffet each morning was super delicious and it was a great way to start each morning. The front desk staff members (Stephanie, Tatiana & Chloe) were all very polite, courteous, customer service oriented, respectful and very professional. Stephanie, Tatiana & Chloe from the front desk team all deserve recognition from the senior leadership team at this hotel due to their dedication, commitment and outstanding level of customer service with hotel guests. I have made this hotel my home away from home while visiting Union City due to the amazing location (conveniently located near Highway 880), friendly service and stunning guest rooms.

2026-05-31 via Tripadvisor
A
Ali solo_traveller gb
10
2026-05-30 via Nuitee