Hampton Inn Memphis / Southaven

Hotels
•
Hampton Inn
6.6 (134 reviews)
7097 Sleepy Hollow Dr. , Southaven , US
+1 662-349-8855

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff/customer service
Good location
Nice lobby
Pool (clear)
Rooms can be clean and smell good (per some guests)
Cons:
Consistent cleanliness issues (film on floors, stains, dirty TV corners)
Room maintenance and quality problems (flooring gaps, doors need paint, bathroom door scraping)
Shower drainage problems and missing items (no ice bucket)
Breakfast could be improved
Room door did not lock (safety concern reported)

Categories

Cleanliness
4.5
Multiple reviews cite unclean conditions (film on floors, carpet not vacuumed, stains, dirty TV corners); one review called the room very clean, but overall cleanliness is a clear weak point.
Service
9.5
Consistently praised: 'customer service was great', front desk staff described as very nice and 'amazing' — strong service is a clear positive in the reviews.
Location
8
Mentioned positively ('Location' listed as a pro); location is a definite plus for guests.
Room Quality
5
Several maintenance and quality complaints (flooring not finished, doors need paint, TV dirty, bathroom door scraping, room door not locking) indicating below-average room condition.
Amenities
5.5
Mixed/negative mentions: pool was clear but needed vacuuming, no ice bucket in room, shower drainage issues — amenities are usable but need attention.
Value for Money
8
Standard quality for this hotel tier.
Food and Beverage
6
Breakfast received a note to 'change breakfast up' (suggestion for improvement) but no strong complaints otherwise; F&B is adequate with room for improvement.
Overall Experience
6.3
Mixed overall: several guests had very positive stays (friendly staff, clean-smelling rooms), while others reported significant cleanliness and maintenance problems — resulting in a middling overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location and Amenities

Located just off Interstate 55, the Hampton Inn Memphis / Southaven offers an outdoor pool and rooms with free Wi-Fi and cable TV. Guests can enjoy the convenience of a comfortable seating area, work desk, microwave, and refrigerator in select rooms.

Delicious Breakfast and Business Facilities

Start your day with a hot breakfast buffet at the hotel and take advantage of the on-site business center. The front desk is available 24/7 to assist you with any needs during your stay.

Nearby Attractions

Explore the nearby Tanger Outlet Mall, visit the iconic Graceland just 6.2 miles away, or take a short drive to Memphis Zoo and the National Civil Rights Museum. Book your stay now for a memorable experience at Hampton Inn Memphis / Southaven.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

6.6
Based on 134 reviews
Cleanliness: 4.5
Service: 9.5
Location: 8
Room Quality: 5
Amenities: 5.5
Value for Money: 8
Food and Beverage: 6
Overall Experience: 6.3
L
Lashanda • couple • us
5
Pros:

Location

Cons:

Shower didn't drain, stains on cover

2026-10-21 • via Nuitee
J
Johnny • couple • us
10
2026-10-13 • via Nuitee
D
Denise • couple • us
10
I couldn't have choose a better place to stay!!
Pros:

Customer service was great!!

Cons:

Change breakfast up but. But overall everything was Great

2026-10-12 • via Nuitee
L
L7527LXlisar • Couples
6
Misses the mark slightly.
Pros:

Compared to the one we stayed in the night before this one missed the mark. Craftsmanship of doing remodel is poor. Our flooring didn’t meet the wall. TV was dirty in the corners of the screen. Doors need painted but the lobby is very nice. Staff was one girl at front desk. She was very nice. We had no ice bucket in room. Pool was clear but needed vacuuming. Just needs a little more help or effort. Would do again soon but expect it to go down hill and will not stay if a year from now.

2026-08-04 • via Tripadvisor
E
E6298ZOcarries • Couples • Southside, Alabama
2
Dirty Hotel
Pros:

This was the worst kept Hampton Inn we have ever experienced. The door to our room did not lock. The bathroom mirror had something on it in two places. I don’t believe it was cleaned. The smooth floors had a film on them that tracked when walked on. The carpet needed to be vacuumed. The bathroom door scraped the vanity top when opening or closing. We were on the last leg of a 2000+ mile road trip. If we had not been tired from a 12 hour day on the road we would have refused to stay. This is definitely not the experience we have had with Hampton Inn in the past.

2026-07-13 • via Tripadvisor
O
Oakes • solo_traveller • us
7
2026-07-13 • via Nuitee
A
Andrela • family_with_children • us
8
2026-06-01 • via Nuitee
D
Dem Boyz • solo_traveller • us
10
2026-05-22 • via Nuitee
T
Taylor • family_with_children • us
9
2026-05-19 • via Nuitee
C
Curstyn • couple • us
10
would stay here again!!
Pros:

It was very clean, smelled good, the staff was amazing and so sweet.

Cons:

there was nothing we didn’t like

2026-05-19 • via Nuitee
R
Robert • solo_traveller • us
10
2026-05-02 • via Nuitee
L
Lopez • extended_group • us
5
2026-04-21 • via Nuitee
M
Michelle • solo_traveller • us
7
2026-04-03 • via Nuitee
D
Dorothy • extended_group • us
9
The day was not long stay too nice and they was good and always
Pros:

I’m not much of a breakfast person, but it was good

Cons:

The bed was comfortable

2026-03-09 • via Nuitee
H
Hampton • couple • us
10
2026-03-05 • via Nuitee
P
Patricia • couple • us
8
2026-02-28 • via Nuitee
P
Patricia • couple • us
10
We will be back
Pros:

The room smelled so good n clean. The staff was very very pleasant Beds we’re comfortable n breakfast was great. We would definitely stay again

Cons:

Nothing

2026-01-19 • via Nuitee
D
Don • solo_traveller • us
10
2025-11-17 • via Nuitee
B
Ben • couple • us
1
I booked a 2 bed room through you but it was a 1 bed room. Very not satisfactory
Pros:

Nice

Cons:

Nothing .

2025-11-08 • via Nuitee
D
Don • couple • us
10
2025-10-13 • via Nuitee