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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Special diet menus - on request
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Kid-friendly buffet
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Wine/champagne
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Stylish Rooms with Modern Amenities
Experience the elegance of our Victorian hotel with 32-inch Freeview flat-screen TVs and free WiFi in each room. Relax in the contemporary setting featuring a seating area and complimentary tea and coffee.
Convenient Central Location
Situated in the heart of the city centre and adjacent to Carlisle Train Station, our hotel offers easy access to the M6 motorway. Explore the Lake District National Park and the English/Scottish border just a short drive away.
Fitness and Relaxation Options
Enjoy access to discounted rates at the nearby DW Sports Fitness Club, with facilities including an indoor pool, spa baths, steam room, and modern gym. Perfect for unwinding after a day of exploring.
Book now to experience the charm and convenience of Carlisle; Sure Hotel Collection by Best Western.
Please note that construction work will be taking place near Carlisle Train Station from 12th October 2025 to 4th April 2026, and some guests may experience travel disruptions in and around the station area.
Guide and working dogs are accepted at the property.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.
Location
Guest Reviews
Welcoming.
Open bar
Next to station.
Fair sized room
Shame coffee sachets in toom were all decaf.
Pity breakfast only started at 07:00
Decor is somewhat dated
Location
Dirty bathroom
Staff were excellent
Everything was catered for
Location great
Location
State of the bathroom
This Hotel was right next to the railway station and central for everything .Good breakfast in the morning
The rooms are too hot and no air conditioning and windows dont open so too stuffy .
Our room was very comfortable, however there was a beer garden out the back which was not a part of the hotel that was very noisy later at night.
A room in a different location.
Good location
Staff were rude at check in, room smelt of damp, loads of outside noise and the curtains don’t fully cover the window so the room is light at 5am.
Vriendelijke staf aan het onthaal. Goeie locatie, maar kan luid zijn op vrijdag en zaterdag avond.
Verouderde kamer en hotel.
Room was clean and comfortable staff friendly and helpful breakfast was fine good choice
Nothing every thing was fine
Location was ideal.
Reception welcome was nice and friendly, explained about timings etc.
Room was meant to be an exec! Dusty and old looking, definitely needs updating. Bathroom very tired
Breakfast wasn't great, picked up three glasses before I got a clean one for juice. Seat was covered in someone's left over breakfast! Staff were friendly and food selection was fine. Plenty to choose from.
Great location, very helpful staff, very comfy bed!
The bath needs replacing, yuk, old & stained.
Lovely looking building.. beds were comfortable and clean. Nice breakfast. The staff where very helpful and friendly
It was a bit tired and dated, especially the bathroom.. really needs updating. Also it wasn’t very clean, especially the skirting boards and tiles. Which we did mention at the reception. The parking was also a bit confusing. It wasn’t very nice round the back of the building, with smashed glass etc, pretty rough..
Clean and comfortable room. Location of the hotel is really convenient and the staff arereally helpful and friendly. Good choice of food at breakfast too.
Expensive parking
It just seemed a verry professional group of staff,
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