Embassy Suites by Hilton Raleigh Crabtree

Hotels
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Embassy Suites Hotels
8.7 (952 reviews)
4700 Creedmoor Road , Raleigh , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Good amenities
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.59
There were multiple mentions of stains and the overall need for a makeover in the rooms, indicating cleanliness was a concern.
Service
9.56
Numerous reviews highlighted exceptional service from staff, particularly Jaylen, who was frequently mentioned as helpful and professional.
Location
9.1
The hotel's location was praised for being convenient and close to the city while avoiding downtown traffic.
Room Quality
7.55
Reports indicated that the rooms were dark and in need of updates, which negatively affected the overall perception.
Amenities
9.08
Positive feedback mentioned the enjoyable breakfast and evening reception, contributing to the guest experience.
Value for Money
8.54
Guests felt the amenities and service justified the price, contributing to an overall favorable value perception.
Food and Beverage
9.09
The breakfast and evening cocktail offerings received high marks from several reviewers.
Overall Experience
9.06
The overall sentiment in the reviews was overwhelmingly positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Luxurious All-Suite Hotel Near Crabtree Valley Mall

Complimentary Breakfast & Evening Reception
Indulge in a delicious hot buffet breakfast and unwind at the free evening reception.

Convenient Amenities & Services
Enjoy the convenience of a microwave, refrigerator, and flat-screen TVs in your room. Take advantage of the fitness center, free shuttle service, and proximity to local attractions.

Nearby Attractions & Entertainment
Explore the state Capitol building, Museum of Science, and North Carolina State University just a stone's throw away. Book your stay now and experience the best of Raleigh!

Important information:

Please note airport shuttle times are limited. Contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 952 reviews
Cleanliness: 7.59
Service: 9.56
Location: 9.1
Room Quality: 7.55
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.06
B
Barbara • couple • us
10
It was good
Pros:

It was clean and the breakfast was excellent.

2026-05-28 • via Nuitee
A
Alexis • couple • us
8
2026-05-28 • via Nuitee
J
JOAN • couple • us
4
2026-05-26 • via Nuitee
J
Jacqueline • family_with_children • us
10
We are looking forward to coming back
Pros:

Clean

Cons:

We like the setup

2026-05-25 • via Nuitee
M
Miller • couple • us
1
It was good for what it was but wouldn’t go again.
Pros:

Good proximity to the arena. Room size was decent.

Cons:

The hotel is very outdated. There were a lot of animals which led to a terrible smell. The bed was AWFUL. The air conditioning stop working in the middle of the night and it wasn’t worth alerting staff as we were leaving very early. The staff at the breakfast area was rude and seemed annoyed to be working. Food was definitely frozen and reheated too much. The toilet in the bathroom was so low to the ground it felt like a toddler toilet. The bathroom floor was not very clean.

2026-05-25 • via Nuitee
W
White • family_with_children • us
9
Excellent stay
Pros:

Rooms and breakfast

2026-05-25 • via Nuitee
T
Tabitha • solo_traveller • us
10
Marvelous
Pros:

Friendliness of the staff and cleanliness

2026-05-23 • via Nuitee
V
valerie • couple • us
9
2026-05-23 • via Nuitee
C
Cartwright • couple • us
10
Embassy Suites Crabtree at Raleigh is my hotel of choice when I travel there for my medical care.
Pros:

I slept in. I've had many breakfast there, and it's wonderful.

2026-05-22 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Enjoyed my stay

Cons:

Little noisy at night from outside

2026-05-20 • via Nuitee
R
Ronnie • solo_traveller • us
9
Pros:

Clean rooms

Cons:

Noisy at night

2026-05-20 • via Nuitee
S
Sandhills Machine • extended_group • us
9
The EMBASSY at Crabtree
Pros:

The atmosphere 👌 the staff were extremely helpful. The room was immaculate and the food was tasty.

Cons:

N/A

2026-05-18 • via Nuitee
B
Brent • solo_traveller • gh
9
2026-05-17 • via Nuitee
1
137nannetter • Friends getaway
10
Quilling conference, hotel staff bent over backwards to make our conference wonderfull
Pros:

Raleigh pleasant, room spacious, good value

2026-05-16 • via Tripadvisor
F
F6474UAsandram • Solo travel
10
Everyone was awesome
Pros:

Everyone I had any dealings was just wonderful! Kevin, Mike, Anthony, Melissa, Tasha and Steph were increbly helpful and accommodating!

2026-05-16 • via Tripadvisor
D
Denise • extended_group • us
10
2026-05-14 • via Nuitee
J
Jaymia • family_with_children • us
8
Loved it
Pros:

Food

Cons:

Nothing

2026-05-13 • via Nuitee
Q
Q4475NEleslieb • Friends getaway
10
Mothers Day weekend 2026
Pros:

Every time i come to this property I really enjoy myself from the time I Check In and Check Out
Jaylen and Elijah always are show Great Customer Service
Breakfast is always fulfilling and the complimentary drinks was on POINT !!!

2026-05-12 • via Tripadvisor
W
William • couple • us
10
2026-05-12 • via Nuitee
D
Dream67411815237 • Family
10
A Great Stay
Pros:

We had a great stay and the staff was great and very helpful. The staff answered our questions and explained what the hotel offered and the extra parking if we needed it. The room was very clean and comfortable to stay in. The hotel was quiet during our stay. The hotel offered a Happy Hour and free items that we needed at the time of our stay. The atmosphere was great and friendly. The overall stay was worth the price paid.

2026-05-10 • via Tripadvisor