Embassy Suites by Hilton Raleigh Crabtree

Hotels
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Embassy Suites Hotels
8.7 (820 reviews)
4700 Creedmoor Road , Raleigh , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Good amenities
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.59
There were multiple mentions of stains and the overall need for a makeover in the rooms, indicating cleanliness was a concern.
Service
9.56
Numerous reviews highlighted exceptional service from staff, particularly Jaylen, who was frequently mentioned as helpful and professional.
Location
9.1
The hotel's location was praised for being convenient and close to the city while avoiding downtown traffic.
Room Quality
7.55
Reports indicated that the rooms were dark and in need of updates, which negatively affected the overall perception.
Amenities
9.08
Positive feedback mentioned the enjoyable breakfast and evening reception, contributing to the guest experience.
Value for Money
8.54
Guests felt the amenities and service justified the price, contributing to an overall favorable value perception.
Food and Beverage
9.09
The breakfast and evening cocktail offerings received high marks from several reviewers.
Overall Experience
9.06
The overall sentiment in the reviews was overwhelmingly positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Luxurious All-Suite Hotel Near Crabtree Valley Mall

Complimentary Breakfast & Evening Reception
Indulge in a delicious hot buffet breakfast and unwind at the free evening reception.

Convenient Amenities & Services
Enjoy the convenience of a microwave, refrigerator, and flat-screen TVs in your room. Take advantage of the fitness center, free shuttle service, and proximity to local attractions.

Nearby Attractions & Entertainment
Explore the state Capitol building, Museum of Science, and North Carolina State University just a stone's throw away. Book your stay now and experience the best of Raleigh!

Important information:

Please note airport shuttle times are limited. Contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 820 reviews
Cleanliness: 7.59
Service: 9.56
Location: 9.1
Room Quality: 7.55
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.06
B
Barbara • extended_group • us
7
Pros:

Great time with Katt Williams and friend,
across from Crabtree.
Beautiful hotel.

Cons:

Faucet leaked on the vanity in the bathroom. Space was tight for us, asked for additional bedroom was told was not around to sale them.

2026-02-14 • via Nuitee
A
Andrea • solo_traveller • us
9
2026-02-09 • via Nuitee
D
Deanna • couple • us
10
2026-02-08 • via Nuitee
A
Aliyah • family_with_children • us
10
2026-02-08 • via Nuitee
P
Percy • solo_traveller • us
10
Great
Pros:

Breakfast was great location is perfect

Cons:

Parking

2026-02-08 • via Nuitee
A
Aliyah • family_with_children • us
10
2026-02-08 • via Nuitee
V
Voyager593734 • Friends getaway
10
Amazing
Pros:

Jaylen helped us at the front desk and he was so pleasant. He made sure our stay was amazing. The breakfast is awesome as well.

2026-02-07 • via Tripadvisor
S
shantellet2024 • Family
10
Great Customer Service
Pros:

I came to Raleigh NC to spend time with family . We was looking for places to get food in the area. We ask the hotel for some options and We got some choices from Jaylen he was very helpful . He told us about the great wings at the hotel restaurant that was really good . He also helped us with questions about the shuttle to the airport and Shopping center . Thanks again we will definitely be booking again .

2026-02-07 • via Tripadvisor
R
rkpawley • Business • Charlotte, North Carolina
8
Weary Business Traveler
Pros:

I enjoy staying at this Embassy Suites because it's conveniently located near where I conduct my business. When I checked in, I was in a hurry and, regrettably, didn’t pay much attention to the details. After paying for my room, I had to rush off to a meeting to deal with an urgent matter. Later that day, after work, I realized my floor wasn’t designated for “Diamond members,” but since I was exhausted from a 2.5-hour drive and a busy workday, I simply took advantage of the two-drink social offered to guests.

After dinner, as I prepared to go to sleep, I found it difficult to relax due to children running up and down the hallway outside my room. To make matters worse, doors were constantly being slammed and people were speaking loudly. I tried closing the bedroom door for some quiet, but it didn’t help. Feeling drained, I called the front desk to see if someone could ask the kids to be quieter or address the noise issue. Dané, the Front Desk Concierge, mentioned he could hear the commotion from the lobby, apologized, and explained he was already on his way to speak with the parents about keeping the children in their room.

Still restless, I asked if I could switch rooms because the noise continued, possibly coming from rooms on either side of mine. Within minutes, Dané arrived upstairs with a goody bag, new room keys, and another apology for the trouble. The new room was on a premium floor and situated in a corner. I have never packed my things so quickly! Once I settled in, I thought this was the room I should have received at check-in. As a Diamond member, I’m typically placed on upper floors meant for frequent business and or travelers who need a peaceful environment—perhaps this policy has changed.

I’d like to acknowledge Dané for his professionalism, courtesy, prompt response, and thoughtfulness. He went above and beyond by personally bringing me the keys and goody bag. As a Regional Manager, my job requires me to travel 90% of the time. Therefore, I am “always” in Hilton brand hotels, where this brand prides itself on professionalism, excellent customer service and kindness…that being said. Thank you, Dané , for your kindness.

2026-02-07 • via Tripadvisor
M
michellekevin2024 • Business
10
Great customer service
Pros:

Our server Paula was amazing. So friendly and professional. very accommodating with my special requests. I will definitely be back.

2026-02-05 • via Tripadvisor
W
Wanderlust11051970 • Business
10
Happy Hour!
Pros:

Paula is Awesome!! Best customer ever!!!!!! Great stay!!

2026-02-05 • via Tripadvisor
K
Kevin • couple • us
10
2026-01-29 • via Nuitee
N
Nikese • couple • us
9
Cons:

I never received my deposit back

2026-01-29 • via Nuitee
S
Sebastian • solo_traveller • us
10
2026-01-28 • via Nuitee
A
Albert • couple • us
6
Pros:

Location

Cons:

Bed was very hard, neighbor was noisey, and we saw roach in kitchen where food being served.

2026-01-25 • via Nuitee
N
Nikese • couple • us
10
Cons:

I was expecting an actual balcony

2026-01-20 • via Nuitee
O
Oscar • couple • us
10
2026-01-20 • via Nuitee
J
Josh • couple • us
10
2026-01-20 • via Nuitee
T
Theresa • family_with_children • us
10
Overall we had a wonderful time and a comfortable stay
Pros:

The staff was great the rooms were spacious however you bathroom a little tight and comode very very low to the floor . Lastly you tv options were limiting I couldn't use my Netflix and the on demand movies were to easily selected by error the cost per movie was overpriced.

Cons:

The pool towel replenish wasn't up to par and water was easily tracked throughout the hotel to the elevator.. The happy hour is a great guest treat however the same level and variety of alcohol should be offered and available during happy hour the you have available at your cash bar. Time is already limited but limit quality

2026-01-19 • via Nuitee
D
Denetra • couple • us
8
2026-01-19 • via Nuitee