Embassy Suites by Hilton Raleigh Crabtree

Hotels
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Embassy Suites Hotels
8.7 (832 reviews)
4700 Creedmoor Road , Raleigh , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Good amenities
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.59
There were multiple mentions of stains and the overall need for a makeover in the rooms, indicating cleanliness was a concern.
Service
9.56
Numerous reviews highlighted exceptional service from staff, particularly Jaylen, who was frequently mentioned as helpful and professional.
Location
9.1
The hotel's location was praised for being convenient and close to the city while avoiding downtown traffic.
Room Quality
7.55
Reports indicated that the rooms were dark and in need of updates, which negatively affected the overall perception.
Amenities
9.08
Positive feedback mentioned the enjoyable breakfast and evening reception, contributing to the guest experience.
Value for Money
8.54
Guests felt the amenities and service justified the price, contributing to an overall favorable value perception.
Food and Beverage
9.09
The breakfast and evening cocktail offerings received high marks from several reviewers.
Overall Experience
9.06
The overall sentiment in the reviews was overwhelmingly positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Luxurious All-Suite Hotel Near Crabtree Valley Mall

Complimentary Breakfast & Evening Reception
Indulge in a delicious hot buffet breakfast and unwind at the free evening reception.

Convenient Amenities & Services
Enjoy the convenience of a microwave, refrigerator, and flat-screen TVs in your room. Take advantage of the fitness center, free shuttle service, and proximity to local attractions.

Nearby Attractions & Entertainment
Explore the state Capitol building, Museum of Science, and North Carolina State University just a stone's throw away. Book your stay now and experience the best of Raleigh!

Important information:

Please note airport shuttle times are limited. Contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 832 reviews
Cleanliness: 7.59
Service: 9.56
Location: 9.1
Room Quality: 7.55
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.06
K
K9128NBmarkj • Family
8
Family Trip
Pros:

Steph was excellent in welcoming me and my family and getting settled in. Great job.

2026-04-11 • via Tripadvisor
D
Departure41879836722 • Family
10
The best
Pros:

Steph was so awesome and helpful I really appreciate him helping me

2026-04-11 • via Tripadvisor
1
183latanyak • Family
10
Highly recommended!!!
Pros:

This was the best experience ever at any hotel. Everyone with some professional and attentive. Steph picked me up from the airport and he is the most kind person I’ve ever met. He is such an asset to Embassy Raleigh Crabtree. The food was great. The rooms were clean. The bed was so comfortable. There was no noise and it was nice and quiet. I will stay here again on my next visit.

2026-04-11 • via Tripadvisor
P
Patra • couple • us
8
It was comfortable
Pros:

The cleanliness

Cons:

Nothing

2026-04-11 • via Nuitee
8
838kristyj • Family
10
Amazing!!
Pros:

Jaylen was Amazing at check in!! We highly recommend this hotel 😊

2026-04-10 • via Tripadvisor
J
José Soriano • extended_group • us
6
Pros:

El desayuno 😋

Cons:

La piscina está bien elada el agua

2026-04-10 • via Nuitee
P
Pa • family_with_children • us
10
2026-04-10 • via Nuitee
N
Nikendra • solo_traveller • us
10
Will Be Back was well Please!!!
Pros:

The room is big with a lot of space and very clean☺️

Cons:

N/A

2026-04-10 • via Nuitee
M
Martin • solo_traveller • gb
7
2026-04-09 • via Nuitee
S
sophiaj646 • Family
10
Superior Service
Pros:

Jaylan- front desk.
He was very helpful and patient with us in our family. Excellent service, easy to talk to and solved our problems.

2026-04-08 • via Tripadvisor
K
Kimberly • family_with_children • us
10
Clean and staff was very nice . Check in was quick
Pros:

Very clean

2026-04-06 • via Nuitee
J
jacklW838DH • Family
10
Good trip to Raleigh embassy suites
Pros:

We had a good stay and the breakfast service was exceptional. Kevin and Dudin were very attentive and very helpful.

2026-04-05 • via Tripadvisor
O
Oscar • solo_traveller • us
10
2026-04-05 • via Nuitee
K
Kendra • couple • us
10
2026-04-05 • via Nuitee
D
Dawn • family_with_children • us
8
Pros:

Friendly staff and comfortable beds

Cons:

Pool was way too cold for being indoors

2026-04-05 • via Nuitee
V
veronicai786 • Business
10
Great Experience
Pros:

Jaylen was absolutely amazing. Was available and centered to our event as needed.

2026-04-04 • via Tripadvisor
N
N2906FNsandyb • Family
10
Great location!
Pros:

I will definitely be back to this location next time I'm in Raleigh. The room was very spacious and had everything I needed. The staff was great! The Breakfast was awesome just wish it had a started a little earlier. The pool is small for the size of the hotel. I went to the pool with friends and it was very crowded.

2026-04-02 • via Tripadvisor
S
S9996SMkarinas • Solo travel
10
I’ve been staying at Hilton hotels for over 5 years, and the level of service continues to impress me every single time.
Pros:

I’ve been staying at Hilton hotels for over 5 years, and the level of service continues to impress me every single time.

What truly stands out is how I’m welcomed — it’s always warm, genuine, and on the highest level. This is not just hospitality, it’s a true art.

A very special compliment to Bob, Jaylin, Steph, Maria, Elijah, and Ricardo — the way you greet guests and create such an incredible atmosphere is simply outstanding. You made my experience unforgettable.

This is exactly why I keep coming back year after year.

Absolutely exceptional service — highly recommended

2026-04-02 • via Tripadvisor
S
Shanya • couple • us
10
2026-04-02 • via Nuitee
P
Pam • family_with_children • us
9
enjoyed the ammenities the hotel offered.
Pros:

breakfast was really nice, but afternoon reception was extremely nice being as i was babysitting my grandkids, while big kids went to event

Cons:

water everywhere around the pool, very slippery

2026-04-02 • via Nuitee