Embassy Suites by Hilton Raleigh Crabtree

Hotels
•
Embassy Suites Hotels
8.7 (832 reviews)
4700 Creedmoor Road , Raleigh , us

listing image 1
Show all photos
Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Good amenities
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.59
There were multiple mentions of stains and the overall need for a makeover in the rooms, indicating cleanliness was a concern.
Service
9.56
Numerous reviews highlighted exceptional service from staff, particularly Jaylen, who was frequently mentioned as helpful and professional.
Location
9.1
The hotel's location was praised for being convenient and close to the city while avoiding downtown traffic.
Room Quality
7.55
Reports indicated that the rooms were dark and in need of updates, which negatively affected the overall perception.
Amenities
9.08
Positive feedback mentioned the enjoyable breakfast and evening reception, contributing to the guest experience.
Value for Money
8.54
Guests felt the amenities and service justified the price, contributing to an overall favorable value perception.
Food and Beverage
9.09
The breakfast and evening cocktail offerings received high marks from several reviewers.
Overall Experience
9.06
The overall sentiment in the reviews was overwhelmingly positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Luxurious All-Suite Hotel Near Crabtree Valley Mall

Complimentary Breakfast & Evening Reception
Indulge in a delicious hot buffet breakfast and unwind at the free evening reception.

Convenient Amenities & Services
Enjoy the convenience of a microwave, refrigerator, and flat-screen TVs in your room. Take advantage of the fitness center, free shuttle service, and proximity to local attractions.

Nearby Attractions & Entertainment
Explore the state Capitol building, Museum of Science, and North Carolina State University just a stone's throw away. Book your stay now and experience the best of Raleigh!

Important information:

Please note airport shuttle times are limited. Contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 832 reviews
Cleanliness: 7.59
Service: 9.56
Location: 9.1
Room Quality: 7.55
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.06
K
Kyra • couple • us
9
2026-03-12 • via Nuitee
A
Annette • couple • us
9
Awesome
Cons:

Cleanliness

2026-03-10 • via Nuitee
P
Peter • couple • us
9
Pros:

It was great location for our visit. The perks are very nice. Excellent breakfast and evening socials were nice.

Cons:

Convenient location

2026-03-09 • via Nuitee
T
Tyra • couple • us
10
2026-03-09 • via Nuitee
T
Truth77084 • Solo travel
10
Great Service!!!
Pros:

I had such a positive experience during my last stay at this property. I called the hotel for the airport shuttle to pick me up. The driver arrived promptly. He was cordial and hospitable. Jaylen checked me in, answered all my questions and was very accommodating. He provided me with restaurant suggestions that were in walking distance. The entire stay was pleasant. Clean room and a variety of snacks were given to me upon arrival. I will definitely be back!

2026-03-07 • via Tripadvisor
S
Sightseer50550606237 • Friends getaway
10
Food area was spot on!
Pros:

Natasha in the restaurant and bar was amazing! Her co-workers were very attentive.

2026-03-06 • via Tripadvisor
Q
Q1405UQjeremym • Business
10
Embassey
Pros:

Jaylen at the front desk was exceptional and then I don’t even wanna talk about my bartender Richard out of this world probably some of the best service I’ve ever had on this planet.

2026-03-05 • via Tripadvisor
D
Devan • couple • us
10
2026-03-05 • via Nuitee
L
Lamont • couple • us
10
2026-03-05 • via Nuitee
7
725christinaq • Solo travel
10
Will stay here again
Pros:

Check-in with Jaylen was fast, professional, and pleasant! Room is clean, well-designed and surprisingly large for the price. Sofa is also a nice unexpected touch.

2026-03-04 • via Tripadvisor
B
brenda • couple • us
10
2026-03-03 • via Nuitee
J
Jaylin • couple • us
10
2026-03-02 • via Nuitee
C
Craigg • couple • us
7
Pros:

I like the size of the room and easy check-in check out also the great breakfast. I was somewhat disappointed in the cleanliness of the carpets in the room and outside of the room. I felt like the facility needed to be updated with some brighter colors and a cleaner feel. I was very happy with the room as far as it being cleaned and the beds were fantastic. Thanks

2026-03-02 • via Nuitee
S
shakiah2026 • Family
10
Excellent Service from Jaylen ; Embassy Suites Raleigh Crabtree
Pros:

We had a wonderful stay at Embassy Suites by Hilton Raleigh Crabtree, thanks to Jaylen, who truly went above and beyond. He was attentive, professional, and made sure all our needs were met with genuine care. His exceptional service made our visit extra special we’re so grateful!

2026-03-01 • via Tripadvisor
S
shanequem2026 • Family
10
Above and Beyond Service from Jaylen
Pros:

We had an outstanding experience at the Embassy Suites, and a large part of that was thanks to Jaylen at the front desk. From the moment we arrived, Jaylen was professional, welcoming, and incredibly attentive. He handled the check-in process efficiently while still taking the time to ensure all of my questions were answered thoroughly.

2026-03-01 • via Tripadvisor
G
Go32907434672 • Friends getaway
10
Amazing 10/10
Pros:

The service at this place is phenomenal!

2026-02-28 • via Tripadvisor
I
I2724AMgeraldw • Family
10
Only negative thing about my trip was my Team Tampa Bay Lightning loss. Everything else was awesome
Pros:

I had a amazing time.The Customer Service was top notch Jaylen went above his recommendation was on point.

2026-02-27 • via Tripadvisor
O
O6902DMcatheriner • Friends getaway
10
STAFF / CONCIERGE- Jaylen Pulley greeted my family with an infectious smile, that drew you in as soon as we arrived in the build
Pros:

I came to the Embassy to inquire on hosting an event at this establishment

2026-02-24 • via Tripadvisor
3
33nellieg • Family
8
Staff
Pros:

Joylen the front office sup. was extremely helpful in getting the information I needed to plan my family reunion

2026-02-24 • via Tripadvisor
A
Ashley • couple • us
10
Pros:

Beautiful property. Have there own parking garage

2026-02-22 • via Nuitee