NH Madrid Zurbano

Hotels
•
NH Hotels
8.3 (4162 reviews)
Zurbano, 79-81 , Madrid , es

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Quality
Value for Money
Noise

Categories

Cleanliness
7.8
Some reviews mention cleanliness positively, but concerns about odors and condition affect overall sentiment.
Service
9.3
Guest interactions highlighted as very positive, with good reception service and assistance noted.
Location
9.3
Multiple reviews praised the location as excellent and convenient.
Room Quality
7.3
Several reviews express concern over room size, comfort, and noise, impacting overall quality.
Amenities
8.3
Amenities generally acknowledged, but not a major focus in reviews.
Value for Money
7.3
Many guests felt the price was too high for the quality, particularly for room quality.
Food and Beverage
8.3
Food availability highlighted as needing improvement, with external breakfast arrangements noted.
Overall Experience
8.8
Guests overall had a positive experience despite specific complaints about room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:01

Property Description

Stylish and Modern Rooms - Experience comfort and elegance in our stylish rooms equipped with air conditioning, flat-screen satellite TV, and a minibar. The en suite bathroom offers complimentary toiletries and a hairdryer for your convenience.

Delicious Dining Options - Indulge in a variety of international cuisines at our hotel restaurant, including a nutritious breakfast to start your day right. Unwind and socialize at our relaxing bar, perfect for a casual drink or two.

Convenient Location - Located in Madrid’s Chamberi district, NH Madrid Zurbano provides easy access to public transport and the IFEMA Trade Centre. Explore nearby attractions like the Sorolla Museum, and with the metro station just 100 meters away, discover the vibrant city center and reach the airport effortlessly.

Book your stay at NH Madrid Zurbano for a perfect blend of comfort, convenience, and style.

Important information:

◉ Please note that the parking is only suitable for small cars.

◉ The name on the credit card used for the booking should correspond to the guest staying at the property.

◉ Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of €25 per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.ge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 4162 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 7.3
Amenities: 8.3
Value for Money: 7.3
Food and Beverage: 8.3
Overall Experience: 8.8
A
Ana carolina • couple • br
9
2026-06-06 • via Nuitee
M
Maritza • family_with_children • co
9
Hotel muy ubicado
Pros:

Muy bien ubicado

2026-06-06 • via Nuitee
G
GIMENEZ • solo_traveller • es
9
Pros:

El desayuno i la limpieza

2026-06-06 • via Nuitee
S
SaraKL • couple • de
8
Quiet, modern hotel in a convenient neighborhood with excellent transport connections
Pros:

Overall, we had a very pleasant stay and would recommend this hotel, especially considering the price compared to hotels in Madrid's historic center.
The biggest strengths are cleanliness and comfort. The hotel feels new, everything was spotless, and the room was quiet, which was especially appreciated after staying elsewhere in Madrid. The bed was comfortable, the neighborhood felt safe, and the location was excellent. The hotel is close to public transportation, with easy access to both the metro and buses, making it simple to reach the city center. There are also plenty of restaurants, shops, and services nearby.
The staff were friendly and helpful throughout our stay. We appreciated being able to leave our luggage after check-out, and they also kindly offered us an extra hour for late check-out. The elevators were impressively fast, which was a nice touch.
The breakfast was generally good and offered decent value considering restaurant prices in Madrid. However, there is room for improvement. The coffee, cappuccino, and other hot drinks came from automatic powder machines, which felt below the standard I would expect for this type of hotel. I would have preferred fresh coffee made from quality beans and real milk. The fruit selection was also somewhat disappointing, although the rest of the breakfast offerings were enjoyable.
Despite minor issues, we enjoyed our stay. The hotel offers a good balance of quality, cleanliness, comfort, accessibility, and value for money.

Cons:

There were a few maintenance issues that prevented the stay from being perfect. The bathroom ventilation did not appear to be working, and there was a light in the bathroom mirror that was broken. In addition, the bathroom pipes occasionally made very loud noises. On our first night, the sound was so sudden and loud that we woke up thinking someone had fallen inside our room. There was also a slight sewer smell coming from the bathroom at times, suggesting there may be an issue with the plumbing system.
The room size was adequate but on the smaller side, and adjusting the room temperature was not always straightforward.
One thing to be aware of is that breakfast is served in a separate building on the next block. The walk is very short and normally not an issue, but on rainy days it can be inconvenient to have to go outside for breakfast.

2026-06-05 • via Nuitee
M
MANUEL • solo_traveller • es
10
Pros:

Ubicación

2026-06-04 • via Nuitee
D
Diaz Cordero • solo_traveller • ar
10
2026-06-03 • via Nuitee
E
Eduardo • couple • ar
7
2026-06-02 • via Nuitee
M
Moura Pinheiro • solo_traveller • pt
9
2026-06-02 • via Nuitee
L
luca • solo_traveller • it
9
Ottima soluzione e personale molto gentile
Pros:

Gentilezza personale e posizione

2026-06-02 • via Nuitee
U
Umut • couple • us
8
2026-06-01 • via Nuitee
C
Clara • solo_traveller • es
2
Horrible
Pros:

Nada

Cons:

Habitación interior individual por 250 la noche.
Sucia.
Paredes de papel, se oía respirar a cualquiera en el pasillo así como habitación contigua.
Al hotel se accede subiendo 10 escaleras, sin montacargas, iba con dos maletas grandes, nadie me ayudó.
Contraté desayuno, al hacerlo no me informaron que el desayuno tenía lugar dos edificios después del hotel, tuve que salir a la calle andar un par de bloques y poder desayunar.

2026-06-01 • via Nuitee
R
Rosa María • solo_traveller • es
9
Satisfactòria
Pros:

Cèntric i ben comunicat

2026-06-01 • via Nuitee
F
Fethi Alp • family_with_children • tr
10
2026-05-31 • via Nuitee
A
Anna • family_with_children • es
9
Muy bien en general
Pros:

Excelente ubicación.
A pocos metros de la parada de metro y autobuses. A un paseo del centro.
La habitación super insonorizada

Cons:

El precio me parece alto para dos noches, una de ellas entre semana, sin desayuno.

2026-05-31 • via Nuitee
E
edith • extended_group • es
8
2026-05-31 • via Nuitee
P
Pol Ricard • solo_traveller • es
5
2026-05-31 • via Nuitee
M
Maria Esperanza • solo_traveller • es
8
Pros:

Todo

Cons:

Todoe gusto

2026-05-31 • via Nuitee
E
Esteban • couple • es
8
Pros:

Buena ubicación, personal agradable y atento

Cons:

Me parece la habitación algo pequeña para la habitación doble estándar en hotel de esta categoría

2026-05-30 • via Nuitee
F
Francisco • solo_traveller • co
10
TODO BIEN
Pros:

TODO EL PERSONAL EXCELENTE MUY COLABORADOR,Y EL HOTEL EN PERFECTO ESTADO

Cons:

NADA ESTUVO MAL

2026-05-29 • via Nuitee
C
Cati • solo_traveller • es
5
regular
Pros:

la ubicación

Cons:

por la muerte de un familiar tuve que irme un dia antes y no me reembolsaron nada (se que era la reserva a traves de booking) pero les propuse a la recepción cambiarlo por otra noche y nada, ninguna alternativa. Por la noche se oia mucho el ruido de la nevera y la desenchufe, por la calidad y los servicios el precio es carisimo.

2026-05-29 • via Nuitee