Heritage Hotel

Hotels
Independent
8 (281 reviews)
18 West 25th Street, New York, New York, 10010 , New York , US

Facilities

Fitness facilities
Health or beauty spa nearby
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Affordable
Cons:
Noise issues
Dirty bed sheets
Missing wash cloths

Categories

Cleanliness
6.83
Mixed reviews regarding cleanliness, with mentions of dirty bed sheets in one review.
Service
8.8
Excellent service praised in multiple reviews, staff described as friendly and helpful.
Location
8.84
Location is consistently highlighted as fantastic and convenient for exploring the city.
Room Quality
7.79
Rooms described as clean and well-appointed, though some noted they are small.
Amenities
7.82
General sentiment that amenities met expectations, but there were mentions of missing items like wash cloths.
Value for Money
8.28
Guests feel they received good value, especially with the convenient location.
Food and Beverage
7.83
No specific mentions but assumed to be standard as nothing negative was reported.
Overall Experience
7.8
Overall positive experiences shared by guests; many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:54

Property Description

Experience the vibrant heart of New York City at Heritage Hotel, where comfort meets convenience just steps from iconic landmarks.

Exceptional Amenities
Unwind with our state-of-the-art 24-hour fitness center, ensuring you stay active during your visit. Enjoy complimentary high-speed wireless internet that keeps you connected throughout the hotel.

Comfortable Accommodations
Choose from our 111 well-appointed guestrooms featuring satellite programming for your entertainment and cozy bath amenities for a refreshing retreat. Each room includes thoughtful conveniences like safes and desks to enhance your stay.

Prime Location
Nestled in the bustling area near Madison Square Park, you’re just moments away from must-see attractions including the Flatiron Building and the Empire State Building.

Book now at Heritage Hotel and make your New York City experience unforgettable!

Important information:

  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

8
Based on 281 reviews
Cleanliness: 6.83
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 7.8
L
lindajog81 Family
4
Don’t waste your money here
Pros:

Location ok. Room tiny! Bathroom tiny!
Near other rooms- very close, could hear others doors. No coffee. Just hot water for tea. Definitely not worth the price!!

2025-12-09 via Tripadvisor
O
Orly family
8
Pros:

Sufficient rooms. Everything is just in place. Basic Simple and clean hotel. The staff was very kind and friendly. Location is great!

2025-10-11 via Nuitee
B
Barbara
8
Pros:

My room was very small, however my daughter's was a decent size. I may have had a larger room if I had not requested a stall shower. This may have been the only available room that filled that requirement.

2025-10-10 via Nuitee
D
Derrick family
6
Pros:

I/we visit NYC 3-4 times a year. I book our stays at a different hotel each time, we like try different areas. This stay was disappointing.
I booked this hotel because of an available room with 3 twins. Me & my son had a guys weekend in NYC for his birthday. One of his AF buddies met us there.
The location of the hotel is excellent. The hotel & room were clean. The staff we made contact with were very friendly & courteous. The bed was relatively comfortable. The a/c cooled the room well. The shower was hot with good water pressure.
The problem with this stay for me was value. For what I paid for this hotel room, I could have stayed at a number of better places. The size of the room was small, but the size of the bathroom was rediculous. Literally... there was just enough room to stand in front of the sink with my back against the door. The toilet was like setting in a seat on a Spirit flight, and there was just enough room to step out of the shower. If the room had been 1/2 what I paid, it would be understandable. I/we've stayed at much nicer, and much larger room'd hotels.
I would never consider this hotel again.
I'm doing a solo trip to NYC 10/24, I definitely will not stay here.

2025-10-10 via Nuitee
J
J
8
Pros:

Good view outside

2025-10-10 via Nuitee
J
John
8
Does the job
Pros:

This hotel was perfectly adequate for what I needed. The air con worked. The bed was comfortable. There was a working shower. Is it luxurious - no. Is it functional and well positioned - yes.

2025-10-09 via Nuitee
D
Drake friends
10
Pros:

Friendly staff

2025-10-05 via Nuitee
B
Bethany family
10
Pros:

My daughter and I stayed here 3 nights and it was perfect. We felt safe in the neighborhood and there was a plethora of dining and shopping options nearby! Walking distance to local attractions (depending on how far you want to walk!) Staff was helpful when we had questions on navigating the city. Cute park nearby to enjoy your breakfast at in the mornings. Highly recommend!

2025-10-02 via Nuitee
G
Girdhar Gopal
10
Pros:

Every thing was fine.

2025-09-30 via Nuitee
L
Linda
8
Pros:

Easy to walk to attractions or close to subway. Clean room. Very thin walls - was awakened by next room’s alarm all the time.

2025-09-29 via Nuitee
T
Taylor
10
Pros:

was very clean, air conditioner was working great!

2025-09-28 via Nuitee
T
Timothy
8
Pros:

Good

2025-09-26 via Nuitee
K
Karla
10
Pros:

Clean room nice beds and great showers, quiet and great location.

2025-09-25 via Nuitee
D
Daniel
10
Wonderful Stay in NYC
Pros:

Absolute great stay. We just needed a home base while we explored the city and this was nailed it. Staff was awesome, room was clean and comfortable and location was great. Just so you know, New York is loud at all times so if you are a light sleeper, bring earplugs. My only slight complaint is I wish the window exteriors were a little cleaner. Would definitely stay there again

2025-09-17 via Nuitee
J
Jacob
10
Pros:

The hotel was great. Exactly as described. The rooms are small but well appointed and very clean. Everyone we encountered working there was very helpful and incredibly friendly. Can't beat the location either

2025-09-17 via Nuitee
J
John family
10
Pros:

Great and helpful staff

2025-09-16 via Nuitee
K
Kendra friends
8
Pros:

The property was close to a lot of places and we were able to walk. There were only two negative things to say, no wash cloths and the elevator was slow, other than that it was a really great place to stay and a great location. I would stay here again and recommend this place to others.

2025-09-16 via Nuitee
J
James
10
Pros:

Affordable, nice room. All I needed and convenient.

2025-09-15 via Nuitee
H
Hannah
8
Pros:

Excellent staff, friendly and helpful. Great location

2025-09-15 via Nuitee
P
Patricia
10
Pros:

Excellent Service

2025-09-14 via Nuitee