Clarion Inn & Suites Cortland - University Area

The main entrance was ok but when we walked to our room the carpet looked like it hadn't been vacuumed for some time. The room looked fine when we opened the door but when we went into the bed area, wallpaper was hanging off the walls. Bed was one of the worst I have ever slept on. It sank to the middle. Very, very uncomfortable. A/C fan did not work. Miserable stay! Would have left except I didn't want to lose my $175+ dollars.

I was extremely disappointed with the cleanliness and condition of our room. The bed skirt appeared to have vomit stains, there were dust bunnies on the walls, the bathtub drain plug didn’t work, and the blanket appeared unwashed or improperly cleaned.

We chose not to spend our limited time arguing about it, but the condition of the room was unacceptable. For the price paid, I expected a much higher standard of cleanliness and would appreciate an appropriate resolution.
They were also completely out of most of the hot breakfast by 9am.

The hotel is outdated, our door stuck, the bathroom door knob was loose, beer bottles left in stairwell and all over parking lot. Drunk men hanging out in parking lot. No elevator although I already knew that when I booked. A half used bottle of shampoo left for us to use.

This was by far one of the worst hotel experiences I’ve ever had. The condition of this property was absolutely unacceptable, both inside and out. There was visible mold damage, water damage, dirt, and even cockroaches. The lack of cleanliness and maintenance was disgusting and completely unacceptable for a hotel.

The outside of the property was just as bad. Litter was scattered everywhere, making the grounds look neglected and filthy. The parking lot was full of potholes so enormous that you’d think you might lose your entire car trying to drive through them! The property clearly needs serious maintenance and upkeep.

To make matters worse, people were hanging out directly outside the rooms drinking and socializing at all hours of the night. It was disruptive, unpleasant, and made it difficult to feel comfortable and get a peaceful night’s sleep.

The basic amenities were just as disappointing. The ice machines didn’t work, and there was no elevator to access our second-floor room. We were forced to carry hundreds of pounds of luggage up the stairs ourselves, which was ridiculous and completely unacceptable.

Between the mold, water damage, cockroaches, filthy grounds, massive potholes, late-night disturbances outside the rooms, broken ice machines, and lack of an elevator, this place was an absolute nightmare. There was nothing about this stay that met even the most basic expectations of a hotel.

A hotel should provide a clean, safe, and comfortable environment where guests can relax and get a good night’s sleep. This property failed on just about every level. Management seriously needs to address these issues because the condition of this hotel is appalling.

It was old and hasn't been updated. The back of the hotel I was forced to park in was dark and the entrance way was filthy dirty. There was mold in the shower. The fan in the bathroom sounded like a plane taking off. The shower plug would not stay up so I had to stick a pencil in it to drain the water so I could shower without a tub full of water. The carpet felt sticky when I walked on it. Very disappointed.

No problems.

Pretty much everything could have been better. Everything was outdated, potholes everywhere in the parking lot. The toilet didn't flush correctly.

convient to the college

Room smelled like an old basement

It was outdated and smelly. I had to ask to change rooms due to the smell

Everything it was not good had to leave the manger a note was very disappointing never experienced that before

The bests were uncomfortable and there was no elevator.

Hotel need tons of basic maintenance and upgrading