MainStay Suites Louisville Jeffersontown

Hotels
•
Main Stay Suites
6.4 (184 reviews)
11762 Commonwealth Drive , Louisville , US
+1 502-261-0085

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Kitchen facilities and cookware provided
Pet-friendly policy
Easy to find / convenient location
Helpful and friendly staff (in several reports)
Decent room size and sheets in some stays
Cons:
Severe cleanliness issues (blood, urine stains, roach, mold)
Room damage and maintenance problems (broken doors, loose smoke alarm, mismatched fixtures)
Inconsistent or unresponsive housekeeping/service in some cases
No complimentary breakfast; cigarette smell reported in non-smoking rooms
Perceived safety/parking lot concerns (random people, aggressive dogs)

Categories

Cleanliness
2
Multiple reviews report severe cleanliness problems: blood stains, dog/urine spots, roach sighting, mold and general filth; cleanliness is a major negative.
Service
8
Mixed but often positive: several guests praised staff as extremely nice and helpful and appreciated pet policy; however there are reports of unresponsiveness to cleanliness complaints, so service is inconsistent but generally helpful.
Location
8
Easy to find and convenient for some guests, but a few reviewers noted safety/area concerns (random people in parking lot, aggressive dogs); overall location is generally favorable.
Room Quality
4
Rooms vary: some are clean and well-equipped, others show wear and damage (broken cabinet doors, mismatched toilet seat, smoke alarm hanging, stains, odors); room condition is below expectation for many guests.
Amenities
9.5
Strong points include kitchen areas with cookware, pet-friendly policy and parking; these practical amenities were repeatedly appreciated by guests.
Value for Money
6.5
Mixed value: rates are described as decent, but many feel the condition and service issues reduce overall value; mid-range score reflects good rates but inconsistent quality.
Food and Beverage
6
No complimentary breakfast and some reports of cigarette smell in non-smoking rooms; limited food/beverage offerings and cleanliness issues lower this score modestly.
Overall Experience
7.2
Highly variable guest experiences: some guests loved the stay (clean, well-equipped, helpful staff) while others encountered unacceptable cleanliness and safety concerns; overall a mixed but slightly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location
Located just off Interstate 64, MainStay Suites Louisville Jeffersontown is only 13 miles away from the vibrant Louisville city center and famous Churchill Downs.

Spacious Suites with Kitchen
Enjoy the comfort of our guest suites featuring a separate seating area and a fully equipped kitchen with modern appliances like a refrigerator, dishwasher, and stove top. Stay connected with complimentary WiFi access during your stay.

Amenities for Your Convenience
Indulge in outdoor barbecue facilities, stay productive at the business center, and keep your wardrobe fresh at the laundry facilities provided by MainStay Suites Louisville Jeffersontown.

Book your stay now at MainStay Suites Louisville Jeffersontown and experience a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

6.4
Based on 184 reviews
Cleanliness: 2
Service: 8
Location: 8
Room Quality: 4
Amenities: 9.5
Value for Money: 6.5
Food and Beverage: 6
Overall Experience: 7.2
T
Trace • couple • us
4
They refunding me back money but I have to go through Booking.com to get a refund
Pros:

Easy to find

Cons:

Hotel did not give me the room I paid for

2026-10-27 • via Nuitee
M
Misty • couple • us
4
2026-10-21 • via Nuitee
K
Karina • couple • us
7
Pros:

the room was very clean, with everything we needed

Cons:

the room is definitely in need of some repairs

2026-10-21 • via Nuitee
J
Jamie • family_with_children • us
6
Decent price for a decent room
Pros:

Clean room clean sheets clean kitchen area

Cons:

Saw a roach in the bathroom sink in the middle of the night, stains in the shower, there was a mold spot near the ceiling.

2026-10-13 • via Nuitee
R
Richard • solo_traveller • gb
8
Pros:

Well looked after roo.

Cons:

Adjoining door into room next door leaked any and all sound from noisy neighbours

2026-09-16 • via Nuitee
A
Ashley • couple • us
10
Pros:

I love everything about this hotel it was amazing the room was beautiful and really nice I will definitely be back

2026-09-08 • via Nuitee
J
Jeremy • solo_traveller • us
9
2026-08-14 • via Nuitee
E
Elder III • solo_traveller • us
1
Pros:

Nothing

Cons:

Nothing had dog soil spots on bed skirt and mattress cover sheets were turned over so couldn't see the black dirty spots .blood splatters on pillows and cases on wall by bed ..got in late so didn't realize till next night when returned from hospital my daughter had heart attack so was away from roo most of the first two days .so my husband slept on this one spot was right under where his head was .the entire room wasn't cleaned floor had black sticky spots in kitchen all counter tops dirty with food and blood splatter ..chair had 3 huge pee shots under cushion..emailed even called desk no one responded to email and no one came to room to look .had to go buy sheets myself..then when was going to check out they played it off like we had dog and didn't tell them .I booked through booking .com was charged for dog so they straight lied on my booking profile .emailing corporate to get something done this was nasty to make us stay in room with blood and there was broken glass under sheets with blood .. unexceptionable in every way unsafe as well . Probably be contacting a lawyer as well..don't stay here smells like weed and they lie about everything there. Cabinets fridge bathroom filthy walls with dirt and blood and food all over them .DO NOT STAY Here Might Catch SOMETHING THEY DONT CLEAN AT ALL ..I'm going to doctor to be checked to be safe ..

2026-08-12 • via Nuitee
Z
ZKSR • family_with_children • us
10
2026-08-11 • via Nuitee
D
desire 57 • couple • us
3
It was okay just the smell of cigarettes even in non smokers room and uncleanliness of facility
Pros:

Location

Cons:

The smell of cigarettes in non smokers room

2026-07-21 • via Nuitee
P
Patterson • family_with_children • us
8
Nice place for a stay
Pros:

Didn't have breakfast

Cons:

Hallways are extremely hot

2026-07-16 • via Nuitee
S
Sara • solo_traveller • us
10
2026-07-15 • via Nuitee
D
Dan • couple • us
5
Poor value for what you get.
Pros:

Size of my room was good. Towels were very nice.

Cons:

This is an older property that has been updated but not very well.
For example toilet seat was not the same shape as the toilet (round vs elongated), door in kitchen cabinet was broken, smoke alarm hanging from ceiling,
door lock wouldn’t lock, tv in sitting room didn’t work, all the outside entrance doors were open so anyone could walk in without key and never locked because locking system for room key were not operating, coffee maker was placed above the cabinets and unless you were 7 ft. tall you couldn’t reach it without a chair to stand on and that chair was a broken office chair, room rates were good but not a good value.

2026-07-08 • via Nuitee
G
Golden • couple • us
8
2026-07-02 • via Nuitee
J
Jeremy • solo_traveller • us
9
2026-06-18 • via Nuitee
A
Amanda • solo_traveller • us
1
I left after seeing the room and lost money on this reservation.
Pros:

The facility, room and parking lot were unacceptable. The AC worked well.

Cons:

The area of town, photos were not true to life, the parking lot had random people walking around. Many aggressive dogs barking

2026-06-11 • via Nuitee
K
Kyle • family_with_children • us
8
It was wonderful. Would def stay again!
Pros:

The ability to bring our pets was great. Also, it was wonderful to have cookware and things for our kitchen area so we didn't have to pack anything. It aloud more room for our things in our car. The staff was extremely nice and helpful as well.

Cons:

There wasn't really anything we didn't like other than they no longer do any kind of free breakfast, but that wasn't anything that important for our family and our trip.

2026-06-02 • via Nuitee
H
Heather • solo_traveller • us
10
Will definitely stay again
Pros:

Was quiet during the day. I was in town for work and I sleep during the day. When I ordered door dash the front desk called and let me know it had been dropped in front of my door right away!

Cons:

The shower was a little hard to adjust. A fine line between scalding and cool but I figured it out. A little dated but well worth the price.

2026-05-20 • via Nuitee
K
Kayla • couple • us
5
2026-05-13 • via Nuitee
D
Debra • extended_group • us
6
Pros:

Fairly clean.

Cons:

Needs updated

2026-05-05 • via Nuitee