Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful hotel
Friendly and efficient staff
Great location
Comfortable rooms
Cons:
Heating issues in some rooms
Limited restaurant menu
Cleaning staff disturbance in the morning

Categories

Cleanliness
8.46
General clean rooms, though some guests mentioned concerns about the temperature and comfort.
Service
9.23
Many reviews praised the excellent and friendly service from staff.
Location
9.27
Close to train station and city center, very convenient for guests.
Room Quality
8.72
Beautiful rooms with a few mentions of heating issues.
Amenities
8.75
Great gym and bar, though some noted limited restaurant menu options.
Value for Money
8.71
Considering the quality, most guests found it reasonable, despite a few comments on pricing.
Food and Beverage
8.26
Breakfast was good but dinner menu was lacking according to some reviews.
Overall Experience
9.03
Overall positive experiences, with some concerns impacting specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:25

Property Description

Luxurious Accommodations
Experience the grandeur of the Kimpton Clocktower with its stylish and modern 4-star rooms, each elegantly furnished and equipped with all the amenities you need for a comfortable stay.

Prime Location
Located in the heart of Manchester's city centre, just a stone's throw away from major attractions like The Palace Theatre and Manchester Arena, the hotel offers easy access to the best shopping spots and entertainment venues in the area.

Top-Notch Facilities
Enjoy complimentary WiFi throughout the hotel, the largest hotel event space in the North of England at the ballroom, and convenient in-room features such as satellite TV, in-room safes, and tea/coffee-making facilities. Book your stay at Kimpton Clocktower now for an unforgettable Manchester experience.

Important information:

Please note that the credit / debit card used at the time of the booking needs to be presented upon check-in. Please note that failure to do so will result in an alternative payment method being required.

Please note that bookings for 5 rooms or more will be on group terms & conditions and policies which will be sent directly by the hotel.

The elevator has a width of 4.6 feet.

Guests are advised to book a table ahead of their visit if they want to dine at The Refuge by Volta to avoid disappointment.

With its Victorian architecture and fresh approach to hospitality, Kimpton Clocktower Hotel is the perfect expression of its setting: Manchester, a city where tradition and modernity meet and where artisanship reigns supreme. Housed in a magnificent terracotta Grade II–listed building, Kimpton Clocktower has a history that dates back to 1890, when the building first opened as The Refuge Assurance Company headquarters. Today, it’s a destination where glamor and luxury meets one-of-a-kind craftsmanship—and where there are new things to discover at every turn.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAN

Location

Property Video

Guest Reviews

8.8
Based on 6313 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 9.03
S
Steven • couple • gb
10
Excellent
Pros:

Everything

Cons:

Nothing

2026-09-19 • via Nuitee
J
Jonathan • couple • gb
10
The staff are attentive, the surroundings are magnificent, overall an absolutely fantastic stay. What a place!
Pros:

The decor is beautiful. From the grand main entrance to the refuge restaurant/bar and the rooms. It’s really one of a kind.

Cons:

Nothing, everything was amazing.

2026-09-19 • via Nuitee
D
David • solo_traveller • gb
9
2026-09-19 • via Nuitee
M
Maria • solo_traveller • de
8
Pros:

Super freundliches und zuvorkommendes Personal.

Cons:

Das Bett im Zimmer war doch sehr klein. In der Zimmerbeschreibung stand lediglich Französisches Doppelbett.

2026-09-18 • via Nuitee
M
MARY • extended_group • gb
10
Perfect location, clean, comfortable and very friendly
Pros:

Fabulous location. Large comfortable room with everything you could need

Cons:

Nothing

2026-09-18 • via Nuitee
E
Elif • couple • tr
5
Bodrum katta kalacağımı bilseydim odayı tutmazdım. Ama neyseki en azından temiz bir oteldi
Pros:

Konum iyiydi , temizlik de hiç fena değildi

Cons:

-1. Kata oda yapmışlar . Zindanda gibiydik .

2026-09-18 • via Nuitee
M
Michael • couple • gb
10
A perfect hotel for going to the theatre
Pros:

Great character property in a great location

Cons:

Nothing

2026-09-18 • via Nuitee
A
Ahmed • couple • sa
8
2026-09-17 • via Nuitee
A
alex • solo_traveller • nl
9
2026-09-16 • via Nuitee
N
Natalie • solo_traveller • gb
10
2026-09-15 • via Nuitee
C
CHRISTOPHE • family_with_children • fr
9
2026-09-15 • via Nuitee
C
CLIFF • solo_traveller • gb
10
Excellent hotel
Pros:

Fabulous as always, my go to hotel whenever am in the area

2026-09-14 • via Nuitee
M
Mcclure • couple • gb
5
Disappointing
Pros:

The location was great, the main foyer was beautiful and staff were available at all hours. It was easy to get into the hotel late at night too which was good.
It wasn’t easy to stop outside of the hotel to drop off luggage but the NCP car park was very close, which was easy to find, and the hotel sorted out the parking charges, with the hotel discount, so we could come and go freely.

Cons:

I didn’t like that it describes itself as a high end 4 star hotel, but it definitely wasn’t. There was grout missing from bathroom floor, paint touch ups didn’t match in colour in the bathroom and there were hooks missing with empty screw holes on the door.
Also at breakfast the staff although friendly told me if they heated up my pancakes they’d have to do it for everyone so they had to check if I was allowed! Breakfast items were not freshly made, ie pancakes and waffles, they were shop bought and heated up.
The pillows were uncomfortable and the room was cold, the heating kept turning off, or was turned off by staff during room servicing. The heating was also very noisy and kept me awake a lot.
I also didn’t like finding someone’s eyelash extensions on the bedroom floor!

2026-09-14 • via Nuitee
A
Adam • family_with_children • gb
9
2026-09-14 • via Nuitee
P
peinado • couple • br
6
Suportável por duas noites
Pros:

Do restaurante e do bar

Cons:

Do quarto que ficava no sub solo , sem janelas.
Pedi um quarto com duas camas e me deram um quarto ruim. Se eu soubesse que o quarto era no sub solo teria reservado outro hotel

2026-09-14 • via Nuitee
M
Mathias • extended_group • no
10
2026-09-14 • via Nuitee
I
Ian • couple • gb
9
Pros:

Location

Cons:

Room was a bit small but lovely

2026-09-14 • via Nuitee
H
Hussain • family_with_children • gb
10
Staff were great room was amazing facilities and location really great would highly recommend also very family friendly
Pros:

Everything

Cons:

Nothing

2026-09-13 • via Nuitee
A
Anne • family_with_children • gb
6
Nice hotel, communication needs improvement
Pros:

Great location, ten minute walk from train station.,Nice grand entrance.. Spacious room.. comfy beds.. fridge in room.. Nice bathroom.. Lovely breakfast..

Cons:

Frustrating double-charge system for breakfastWhen we checked in, we were offered breakfast for £20 per person. We accepted and I explicitly asked the receptionist if I should pay now or at checkout. She told me to pay now, so I paid the £40 immediately with my card.However, at checkout, they charged our hold card an additional £47 for breakfast. When I queried this, I was told the initial £40 from check-in was only a "pending" charge. This is bizarre and incredibly frustrating. We now have to wait for them to release the £40 back into my account so I can transfer it to my daughter, who owns the hold card they charged.The communication around payments needs drastic improvement. Watch your bank statements if you stay here.

2026-09-13 • via Nuitee
S
Sam • couple • gb
10
2026-09-13 • via Nuitee