Red Roof Inn PLUS & Suites Houston - IAH Airport SW

Hotels
•
Red Roof PLUS
6.7 (735 reviews)
502 North Sam Houston Parkway East , Houston , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location / close to airport
Good value / affordable pricing
Pool praised by multiple guests
Parking available / early check-in mentioned
Some guests reported welcoming staff and repeat visits
Cons:
Serious cleanliness issues (roaches, stains, mold, dirty floors)
Unhelpful or unfriendly service; check-in and booking problems
No breakfast available; poor coffee
Room condition problems (old fixtures, hard beds, broken bathroom key)
Theft reported by housekeeping and noisy/unsafe parking area

Categories

Cleanliness
3
Multiple guests reported serious cleanliness problems: dirty/sticky floors, stained sheets, mold in tub area, roaches and even found pubic hair. Several accounts led guests to refuse to stay.
Service
6.5
Mixed reports: several strong complaints about unhelpful or unfriendly front desk, booking/check-in conflicts and poor responsiveness, but a few guests noted welcoming or accommodating staff and repeat stays.
Location
9.2
Consistently praised for convenience (close to airport) and general location; guests repeatedly cited good access and parking availability.
Room Quality
4
Rooms described as aged or in disrepair: old fixtures, broken bathroom key, hard beds, sticky/unclean floors and visible stains — several guests reported unacceptable room conditions.
Amenities
8.7
Pool was frequently praised and is a clear positive; however the property lacks breakfast service and shuttle options for some guests and coffee was criticized.
Value for Money
9
Many guests highlighted good prices and value for money (good for budget travelers), with a few explicitly saying they'd return for the price despite shortcomings.
Food and Beverage
4.9
Several guests noted there is no breakfast service and coffee was reported as poor; limited F&B offerings lowered this score.
Overall Experience
8.3
Overall impressions are mixed: strong negatives tied to cleanliness and some service failures, but high marks for location, pool and value lead many guests to view the stay as acceptable or worth repeating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 15:14

Property Description

Convenient Location
Modern Amenities
Complimentary Services

Book your stay at Red Roof Inn PLUS & Suites Houston - IAH Airport SW and enjoy a comfortable and hassle-free experience. Just a short distance from popular attractions and offering convenient amenities such as indoor and outdoor pools, free WiFi, and complimentary parking, this 3-star hotel is the perfect choice for your visit to Houston. Explore the city with ease and then relax in the comfort of your air-conditioned room with a flat-screen TV. Don't miss out on this fantastic opportunity to make your trip memorable - reserve your room today!

Important information:

One, well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in. Up to 2 pets allowed per room. Second pet USD 15 per night, not to exceed 7 nights or USD 105 per pet, per stay.

Pet not to exceed 80 pounds. Please keep your animal on a leash when outside your room. In consideration of all guests, pets must never be left unattended in the guest room. When you walk your pet on the property, please be considerate and clean up after your pet. Service and emotional support animals are always welcome.

Guests aged 21 years and older with a military ID can check in the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.7
Based on 735 reviews
Cleanliness: 3
Service: 6.5
Location: 9.2
Room Quality: 4
Amenities: 8.7
Value for Money: 9
Food and Beverage: 4.9
Overall Experience: 8.3
A
Abbey • solo_traveller • us
6
2026-08-28 • via Nuitee
M
Mckinney • solo_traveller • us
10
2026-08-23 • via Nuitee
D
Damon • solo_traveller • us
10
2026-08-23 • via Nuitee
M
Mckinney • solo_traveller • us
10
2026-08-23 • via Nuitee
M
Michael • solo_traveller • us
7
2026-08-22 • via Nuitee
B
Brown • couple • us
2
Pros:

The pool open all night.

Cons:

I found a bag of drugs in the sofa bed that was left behind from the last person who stayed. Also the truck got broken into right next to mine so wasn't to safe.

2026-08-21 • via Nuitee
H
Hannah • solo_traveller • us
1
2026-08-02 • via Nuitee
M
Maurshon • solo_traveller • us
1
2026-07-23 • via Nuitee
T
Tazeen • family_with_children • us
7
2026-07-22 • via Nuitee
L
Leidy • couple • us
9
Buena calidad vs precio
Pros:

Que me permitieron ingresar antes de la hora del check in.

Cons:

Nada estuvo todo muy bien

2026-07-22 • via Nuitee
R
Ricardo A valle Roque • solo_traveller • us
10
Pros:

nos sentimos muy cómodos en esta instalación

Cons:

limpieza , tranquila y una ubicación excelente

2026-07-19 • via Nuitee
K
Kaylie • couple • us
8
2026-07-15 • via Nuitee
K
Kaylie • couple • us
8
2026-07-15 • via Nuitee
R
Ramos Guzman • solo_traveller • cr
7
Pros:

La ubicación y el personal

Cons:

Un poco viejo todo, llave del baño en mal estado

2026-07-13 • via Nuitee
K
Kelly • solo_traveller • us
9
Pros:

Loved the pool :)

Cons:

Beds were hard as a rock :(

2026-07-12 • via Nuitee
K
karrissa • solo_traveller • us
1
Pros:

NOTHING..

Cons:

Everything. Bad experience very BAD

2026-07-12 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-07-08 • via Nuitee
M
Mohamed • solo_traveller • ma
4
2026-07-08 • via Nuitee
J
Jamichel • couple • us
10
I will book again
Pros:

I like everything 10/10

Cons:

Nothing

2026-07-07 • via Nuitee
G
Grizzly12 • solo_traveller • de
4
Pros:

Parkplatz vor der Unterkunft

Cons:

Als wir ankamen sagte und der Mann an der Rezeption, dass unsere Buchung storniert wurde. Angeblich von booking com.
Das Zimmer wurde aber bereits bezahlt, dass hat ihn nicht interessiert. Er sagte wir müssen das dann selbst mit booking com klären, bei ihm müssen wir aber bezahlen, wenn wir einchecken wollen.
Nach 40 Minuten Diskussion, meinte er, er kläre das mit booking com ausnahmsweise, weil wir aus dem Ausland kommen.

Abzockenversuch gescheitert.
Service nicht vorhanden
Kaffee schlecht

2026-07-06 • via Nuitee