JEN Singapore Tanglin by Shangri-La

Hotels
•
Shangri-La Group
8.6 (3896 reviews)
1A Cuscaden Road , Singapore , sg
+65 6738 2222

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Cleanliness issues
Basic facilities
Limited breakfast items at times

Categories

Cleanliness
8.1
Some reviews mentioned issues with cleanliness, particularly with the room floors not being wiped.
Service
9.1
Staff were frequently described as friendly and accommodating.
Location
9.1
Multiple reviews praised the central location and easy access to public transport.
Room Quality
8.6
Rooms were mostly described as clean and comfortable, though some noted basic facilities.
Amenities
8.6
Good selection of amenities including pool, gym, and easy shopping access.
Value for Money
8.6
The hotel offers reasonable pricing relative to its facilities and services.
Food and Beverage
8.1
Breakfast options were highlighted positively, though some mentioned limited variety as a downside.
Overall Experience
8.6
Overall satisfaction was high, with many positive comments about their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:10

Property Description

Luxurious Accommodation and Convenient Location
JEN Singapore Tanglin by Shangri-La offers a luxurious stay in the heart of Orchard Road, just steps away from the Orchard Boulevard MRT Station. Enjoy stunning views of the city or lush gardens from well-appointed rooms featuring modern amenities like satellite TV and free internet access.

Relaxation and Wellness Facilities
Unwind in style at the hotel's outdoor swimming pool, spa, sauna, and steam rooms. Indulge in rejuvenating massage treatments or take advantage of the business center and laundry services for a hassle-free stay.

Culinary Delights and Shopping Convenience
Savor local delicacies at Ah Hoi's Kitchen or opt for an all-day buffet at J65. With Tanglin Mall at your doorstep and proximity to Botanic Gardens and major shopping centers, JEN Singapore Tanglin ensures a perfect blend of relaxation and convenience.

Book now for an unforgettable stay at JEN Singapore Tanglin by Shangri-La!

Important information:

Kindly provide the hotel with your arrival flight details including flight number and arrival timing, prior to arrival. For early check-ins, a pre-block of guest room is required to guarantee a confirmed early check-in, chargeable at 1 night's charge. Please note that the standard check-in time applies if a pre-block request is not received.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.6
Based on 3896 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 8.6
J
Jui Liat • couple • my
8
Will stay again as staff try their best to ensure a pleasant experience.
Pros:

The location near Orchard Road and the MRT Orchard Boulevard is great. Also looks very the fact it’s connected to Tanglin Mall. Many good shops.

Cons:

Maintenance of equipment. The hairdryer and safe not properly maintained.

2026-08-22 • via Nuitee
B
bill.wei • solo_traveller • tw
8
2026-08-22 • via Nuitee
S
Sharmila • family_with_children • zw
9
Top notch stay we would definitely do this again with Jen Tanglin.
Pros:

The cleanliness and comfort. Friendliness of staff and location of property. Good breakfast options. The gym facilities were an additional.Sorry we never had time to try out the pool.

Cons:

Cleanliness and distance to all surroundings

2026-08-21 • via Nuitee
D
David • solo_traveller • au
10
Pros:

Great staff, attached to a shopping centre.
Groceries,
Restaurants,
Underground

Walking distance to botanical gardens

2026-08-20 • via Nuitee
D
Damien • couple • au
9
2026-08-20 • via Nuitee
F
FAN • family_with_children • ru
1
很糟糕！
Pros:

除了位置以外，没有值得称赞的。

Cons:

卫生，服务。

2026-08-19 • via Nuitee
Z
Zahbia • family_with_children • pk
10
Loved the staff, the location. Very friendly staff. Clean hotel and rooms.
Pros:

I loved the location and how it was connected to tanglin mall

Cons:

Rooms were a bit small

2026-08-19 • via Nuitee
H
HASAN • family_with_children • sa
9
2026-08-18 • via Nuitee
S
SC • couple • sg
9
2026-08-18 • via Nuitee
W
Wen-hung • extended_group • tw
9
2026-08-16 • via Nuitee
A
Andrew • family_with_children • my
10
Overall enjoyed our stay.
Pros:

Conveniently located in front of mrt exit and direct assess to Tanglin mall from hotel

Cons:

We couldn’t find any food court nearby.

2026-08-16 • via Nuitee
C
Cindy • family_with_children • my
8
Pros:

Staff hospitality.
Location. Clean and comfortable

Cons:

Pillow and check in check out speed

2026-08-16 • via Nuitee
C
Charles • solo_traveller • au
10
Pros:

Well priced hotel in a great location next to a shopping mall.

Cons:

Nothing

2026-08-15 • via Nuitee
N
Narvacan • solo_traveller • ph
10
2026-08-15 • via Nuitee
C
Craig • solo_traveller • au
1
Rip off lying cheats
Pros:

Nothing the management are lying cheating deceitful scam artists

Cons:

They have cheated me and lied to me and DO NOT STAY HERE

2026-08-15 • via Nuitee
A
Anna • solo_traveller • gb
9
2026-08-14 • via Nuitee
M
MING-JU • family_with_children • tw
10
2026-08-14 • via Nuitee
Z
Zafarbek • extended_group • uz
10
2026-08-13 • via Nuitee
K
Kees • family_with_children • nl
8
2026-08-13 • via Nuitee
S
Sarina • couple • sg
10
Will definitely come back for another stay.
Pros:

The location is excellent. Near the subway easily accessible. The check in is smooth. Room is very clean and comfortable. Highly recommended.

2026-08-10 • via Nuitee