JEN Singapore Tanglin by Shangri-La

Hotels
•
JEN by Shangri-La
8.6 (3849 reviews)
1A Cuscaden Road , Singapore , sg

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Cleanliness issues
Basic facilities
Limited breakfast items at times

Categories

Cleanliness
8.1
Some reviews mentioned issues with cleanliness, particularly with the room floors not being wiped.
Service
9.1
Staff were frequently described as friendly and accommodating.
Location
9.1
Multiple reviews praised the central location and easy access to public transport.
Room Quality
8.6
Rooms were mostly described as clean and comfortable, though some noted basic facilities.
Amenities
8.6
Good selection of amenities including pool, gym, and easy shopping access.
Value for Money
8.6
The hotel offers reasonable pricing relative to its facilities and services.
Food and Beverage
8.1
Breakfast options were highlighted positively, though some mentioned limited variety as a downside.
Overall Experience
8.6
Overall satisfaction was high, with many positive comments about their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:10

Property Description

Luxurious Accommodation and Convenient Location
JEN Singapore Tanglin by Shangri-La offers a luxurious stay in the heart of Orchard Road, just steps away from the Orchard Boulevard MRT Station. Enjoy stunning views of the city or lush gardens from well-appointed rooms featuring modern amenities like satellite TV and free internet access.

Relaxation and Wellness Facilities
Unwind in style at the hotel's outdoor swimming pool, spa, sauna, and steam rooms. Indulge in rejuvenating massage treatments or take advantage of the business center and laundry services for a hassle-free stay.

Culinary Delights and Shopping Convenience
Savor local delicacies at Ah Hoi's Kitchen or opt for an all-day buffet at J65. With Tanglin Mall at your doorstep and proximity to Botanic Gardens and major shopping centers, JEN Singapore Tanglin ensures a perfect blend of relaxation and convenience.

Book now for an unforgettable stay at JEN Singapore Tanglin by Shangri-La!

Important information:

Kindly provide the hotel with your arrival flight details including flight number and arrival timing, prior to arrival. For early check-ins, a pre-block of guest room is required to guarantee a confirmed early check-in, chargeable at 1 night's charge. Please note that the standard check-in time applies if a pre-block request is not received.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 106.92 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3849 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 8.6
M
Mohit Kumar • solo_traveller • in
8
Pros:

Clean premise and rooms,
Friendly staff,
Good breakfast

Cons:

Complimentary snacks can be added. There are other hotels with cheaper prices who offer it and refill them everyday.

2026-07-11 • via Nuitee
K
karen • couple • gb
10
2026-07-11 • via Nuitee
A
Alicia • couple • es
10
Agradable y comodo hotel
Pros:

Ubicacion

Cons:

Demasiado lento el check in

2026-07-11 • via Nuitee
K
KHUAN YEW • solo_traveller • my
9
2026-07-10 • via Nuitee
M
malka • family_with_children • il
8
מצוין
Pros:

מקום מאוד טוב שווה מאוד נמצא באמצע מכל מקום

2026-07-10 • via Nuitee
R
Rhiane • family_with_children • au
9
Clean, modern, great service. Exceptional value for money.
Pros:

Everything about this hotel is excellent. Breakfast was a highlight, the staff were kind and friendly, pool and gym are amazing and location was good. While not in the center of the city, the MRT is across the road so it was easy to travel around

2026-07-09 • via Nuitee
A
Abdulrahman mohammed • family_with_children • sa
10
Pros:

كل شي جميل
حتى الطاقم جداً متعاون الاخ zhi وهناك شخص اخر لا اذكر اسمه جداً مودب ومتعاون

2026-07-09 • via Nuitee
A
Alex San M • solo_traveller • mx
10
Pros:

Atención y servicio

2026-07-09 • via Nuitee
C
Claudia • family_with_children • id
9
Excellent
Pros:

Location, and direct access to Mall

2026-07-08 • via Nuitee
K
Kok Peng • family_with_children • vn
8
Everything is fine and staffs is always there to help
Pros:

Room location OK
My family from Vietnam not really enjoy buffet style breakfast so I did not include breakfast

Cons:

Price high and do not eat so much in the morning

2026-07-08 • via Nuitee
S
Stephen • solo_traveller • gb
8
2026-07-07 • via Nuitee
A
Alexandra • extended_group • pt
7
2026-07-06 • via Nuitee
M
Mark • couple • gb
8
2026-07-05 • via Nuitee
E
emanuela • solo_traveller • it
8
2026-07-05 • via Nuitee
S
Swasthi Marsha • couple • id
6
Pros:

The area

Cons:

The cleanliness of the space, need to be renovated and fresh

2026-07-05 • via Nuitee
A
Alexandra • extended_group • pt
7
2026-07-05 • via Nuitee
G
gianluca • family_with_children • th
9
Nice convenient stay in SG!
Pros:

Nice location, convenient to MRT and Botanic Gardens for my usual runs :)
Great designed rooms and nice facilities.

Cons:

I didn’t have breakfast but that area is a bit too mess for me and open to public.

2026-07-04 • via Nuitee
S
Shamsul • couple • my
8
2026-07-04 • via Nuitee
A
Alison • family_with_children • au
7
Pros:

Location is perfect!

Cons:

Rooms are very small

2026-07-03 • via Nuitee
T
Tuck Seng • couple • ch
8
2026-07-02 • via Nuitee