The Marker Union Square San Francisco

Hotels
8.6 (2123 reviews)
501 Geary Street , San Francisco , US
+1 415-292-0100

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent central location (near Union Square)
Friendly, helpful and attentive staff in many reviews
Attractive historic boutique property and comfortable rooms
Good core facilities (fridge/safe, breakfast available)
Cons:
Inconsistent cleanliness and dated bathrooms for some rooms
Administrative/billing problems (invoices not sent, refund issues)
Neighborhood can feel dicey with homelessness concerns
Room issues reported: AC/hot water failures, stuck door, small beds, dated TVs
Limited in-room amenities (no default tea/coffee) and bar closes early

Categories

Cleanliness
7.5
Mixed reports: several guests noted rooms or bathrooms were not very clean or dated, while others described the hotel as clean and tidy; housekeeping timing inconsistent.
Service
10
Predominantly praised—staff repeatedly described as friendly, helpful and attentive; a few isolated but significant administrative failures (invoices/refunds) were reported, yet front-line service was frequently commended.
Location
10
Consistently highlighted as excellent and central (near Union Square), very convenient for many attractions; some guests noted the immediate neighborhood can feel dicey/have many homeless people.
Room Quality
7.6
Mixed: several guests found rooms comfortable and well-styled, but others reported underwhelming or dated rooms, small beds, air-conditioning or hot-water failures and at least one case of a stuck door causing major disruption.
Amenities
9.2
Good core facilities noted (elegant public areas, fridge/safe available, breakfast offered), but some missing conveniences (no in-room coffee/tea by default), occasional HVAC/smoke issues and an early-closing bar.
Value for Money
7
Several guests explicitly said it was not a great value; complaints about invoice handling and insufficient compensation for disrupted stays contributed to a lower score.
Food and Beverage
7.5
Limited: breakfast is available but charged separately; bar closing early and lack of in-room beverage facilities were noted as negatives.
Overall Experience
10
Overall impression is strong for many guests due to location, historic charm, comfortable rooms and helpful staff; however, a minority experienced serious issues (cleanliness, billing, room failures) that affected their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

French-Inspired Architecture and Ideal City Centre Location
The Marker San Francisco offers guests a unique experience with its French-inspired architecture and convenient city centre location, just minutes away from Union Square.

Luxurious Amenities and Upscale Accommodations
Guests can indulge in the upscale amenities provided in the guest rooms and suites, including LCD flat-screen TVs, iHome alarm clocks, and designer bath products, ensuring a comfortable and luxurious stay.

Dining Excellence and Elegant Ambiance
Experience culinary delights at Tratto, the hotel's modern Italian trattoria, serving up delectable dishes and crafted cocktails in a sophisticated setting, perfect for breakfast, happy hour, or dinner.

Book your stay at The Marker San Francisco for a memorable and luxurious experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 45.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 2123 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 7.6
Amenities: 9.2
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 10
D
Dorthe • couple • dk
8
2026-10-30 • via Nuitee
A
Alberto • family_with_children • it
9
2026-10-29 • via Nuitee
A
Aida • family_with_children • kz
8
Pros:

Location, clean and tidy

Cons:

Completely deaf to the customers. I asked 10 times to send me my invoice: no reply, just asking me to share my email address - which I did numerous times, but never sent me any paper. As a result my stay at the hotel was not refunded by my company. Disappointed and would never recommend anyone to stay there.

2026-10-29 • via Nuitee
S
Stephen • solo_traveller • us
4
Not a great value. Would not stay again.
Pros:

Decent location and close to Union Square. Staff were friendly and helpful.

Cons:

Room was underwhelming and not very clean. Bathroom was dated and hot water not available layer in the evening. Street noise made for an unpleasant evening. Air conditioner didn’t work and TVs were dated.

2026-10-29 • via Nuitee
P
Paul • extended_group • ie
9
Pros:

Excellent hotel with comfortable rooms, great location and excellent staff

2026-10-28 • via Nuitee
E
Endris • couple • gb
9
2026-10-28 • via Nuitee
G
Gemma • couple • es
9
2026-10-26 • via Nuitee
S
Santiago Martínez Gil • family_with_children • co
10
Pros:

Excelentes facilities, buena ubicación, personal muy atento.

2026-10-26 • via Nuitee
Y
yan • family_with_children • cn
9
Pros:

位置很棒，去哪里都很方便。

2026-10-25 • via Nuitee
G
Giulia • solo_traveller • ch
8
Posizione fantastica e struttura molto curata
Pros:

Posizione, stile dell’arredamento, gentilezza del personale.

2026-10-25 • via Nuitee
M
Marco • solo_traveller • it
10
2026-10-25 • via Nuitee
A
ARIEL • solo_traveller • il
8
2026-10-24 • via Nuitee
B
Bernardita • couple • cr
8
2026-10-23 • via Nuitee
H
Henriette • family_with_children • de
7
2026-10-21 • via Nuitee
H
Hsiu Hua • extended_group • tw
9
2026-10-21 • via Nuitee
M
MarketingFestival • solo_traveller • cz
1
No Thanks
Pros:

Nic.

Cons:

Arograntní personál není ochotný/schopný poslat fakturu mailem. Nakonec jsme donutili našeho hosta, kterému jsme pobyt platili jako firma, aby pro fakturu šel na recepci - nedali mu ji. Tento hotel nevystavuje žádné doklady.

Okolí hotelu je....smrad, hovna, bordel. Z tohoto hotelu nejde vyjít ani 20 metrů pěšky, je to nebezpečné. Nic horšího jsme asi nikdy nezažili. Pobyt jsme ukončili předčasně.

2026-10-17 • via Nuitee
M
Michel • couple • fr
8
Bien
Pros:

Ras

Cons:

Ras

2026-10-17 • via Nuitee
M
mumzoli • family_with_children • hu
7
2026-10-16 • via Nuitee
G
Gaia • extended_group • it
5
Pros:

L’hotel è elegante, accogliente e situato in un’ottima posizione, vicino a Union Square.

Cons:

Durante il soggiorno la porta della nostra camera si è bloccata, impedendoci di recuperare i nostri effetti personali per ben quattro ore. Ci è stata assegnata un’altra stanza, ma siamo dovuti salire dalla hall alla camera originale almeno 6-7 volte, trascorrendo circa due ore in attesa nella hall.

Eravamo appena arrivati da un lungo volo intercontinentale e, anziché riposarci, abbiamo perso preziose ore di sonno, con notevole stress e disagio.

La responsabile della struttura è stata molto gentile e ci sono stati offerti colazione e un’altra stanza , ma riteniamo che la compensazione fosse insufficiente. Considerando che soggiornavamo soltanto due notti, sarebbe stato opportuno rimborsarne almeno una.

2026-10-15 • via Nuitee
A
Avner • family_with_children • il
10
Pros:

הצוות שרותי ברמה גבוהה ביותר.
מיקום מצויין.

2026-10-14 • via Nuitee