Hampton Inn Johnson City

Was told that my reservation did not go thru had to get a hotel room at another hotel. The place was locked up tight when I got there. No one to talk to. But my bank account was charged for the room that I could not access.

Nothing

Leftover food from previous guest was found in drawers and drinks in the fridge. Toilet paper was not on the holder and had been opened/used previously. Some easily “overlooked” items looked like it had not been cleaned in a while and had a coating of dust. There also was not a lot of option for lights, so it stayed pretty dark.

The maintenance man walked in our room while I was using the bathroom. He did not knock. I didn't request service for our room.

Smelled like smoke

Beds were not comfortable felt like u were sleeping on the metal they definitely need new beds. The pool looked super dirty and the cleaners for rooms would not move over so you could pass by which was horrible.
They had a water leak the second morning so you could not get juice but they definitely made sure there was apple juice cartons and milk out for everyone.
They are remodeling and they were working in a room 2 doors down and all day it sounded like the dude was using a jack hammer and would go all day and they started I believe was 8am and was all day when your trying to relax but wish we were told they would be in rooms doing work I would have made other arrangements especially for the price of the rooms. But it does look great in the hotel.

Unfortunately suppose to include hot breakfast bit it was being redone

Everything

Just an AWFUL experience. The property is going through some renovation, but absolutely no excuse for the problems we encountered, and the lack of any interest on the part of the property manager Michael Samuels, to correct the problems or make ammends for our terrible stay.

I would expect the extent of these conditions at a Motel 6, EconoLodge, or Super 8 for a third of the price, but Hampton Inn is usually a middle of the road chain and we paid $175/night for this dump. I expected somewhat higher standards.

The problems: tv did not work. window blind did not work. furniture surfaces and lamps dusty. coffee maker filthy. no trash bags in trash cans. large crack in bedside desktop. we checked in late, so no one to really fix anything.

The next morning we got a cheap breakfast in a bag, instead of the promised breakfast bar. no lobby coffee makers offered, told to use the filthy room coffee maker. we asked the front desk to have maintenance to fix the broken tv and have housekeeping vacuum, dust, empty trash, and supply fresh towels. when we returned that night - NOTHING HAD BEEN DONE. no room service and still a broken tv. the night desk person did move us to a different room, but that room also had fithy coffee maker, dusty surfaces, and a broken towel hanger in bathroom. but at least the tv worked.

The room experience was bad, but what was worse was the lack of concern on the part of the property manager. He apologized and promised to refund our stay, because their goal "is to have satisfied customers", but once we left the property, his promises never materialized and all communication was ignored. I imagine this attitude is why the housekeeping staff and maintenance are not doing their jobs...no one cares.

The property itself is not terrible, and could be vastly improved quickly with some interested employees and competent management.

The bed mattress was awful! Really need to be upgraded. Many people like to sleep on a firm mattress. The shower was nice and big but no shelves to put personal items wanted and needed for a shower.

It was under construction and wasn’t told about it, so was unable to use the workout room.

Construction in the Lobby

I had to come back 4 times my room not ready on time. I got double charged . Girl at check out said have to talk with boss wasn’t there so have to wait. Also breakfast in a bag . Cause redoing the place . No coffee only in room .

They charged my card and so did you!