InterContinental Kuala Lumpur by IHG

Hotels
•
IHG
8.8 (122 reviews)
165 Jalan Ampang, Kuala Lumpur, 50450 , Kuala Lumpur , MY
60-3-2782 6000

listing image 1
Show all photos

Facilities

Meeting rooms
Full-service spa
Proposal/romance packages available
Electric car charging station
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Inadequate sleeping arrangements
Facilities looking outdated

Categories

Cleanliness
9.01
Rooms were cleaned thoroughly daily by friendly staff.
Service
9.48
Staff were very friendly and attentive, providing excellent service.
Location
9.02
Hotel is relatively close to all the malls and cafes near KLCC.
Room Quality
7.97
Sleeping arrangements were inadequate for a family of four.
Amenities
8.5
Facilities are good but starting to look outdated.
Value for Money
8.96
Overall a good value for the level of service and facilities.
Food and Beverage
8.51
Breakfast was freshly cooked, but more Malaysian favorites would be appreciated.
Overall Experience
8.98
Overall a very good experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:34

Property Description

Discover the epitome of luxury at InterContinental Kuala Lumpur, where sophistication meets comfort in the heart of the city.

Wellness and Relaxation
Indulge in our full-service spa, offering rejuvenating massages, body treatments, and facials. For fitness enthusiasts, our 24-hour gym and sparkling outdoor pool provide the perfect retreat.

Culinary Delights
Savor exquisite Chinese cuisine at Tao Chinese Cuisine among our five on-site restaurants, or choose the convenience of 24-hour room service. Enjoy a refreshing drink from our poolside bar while soaking in the sun.

Convenient Location
Situated just minutes from iconic attractions such as the Petronas Twin Towers and KLCC Park, our complimentary shuttle service makes exploring Kuala Lumpur effortless.

Book your luxury getaway today at InterContinental Kuala Lumpur, where every detail is crafted for your ultimate enjoyment.

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 122 reviews
Cleanliness: 9.01
Service: 9.48
Location: 9.02
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 8.98
A
Araceli • family
10
Pros:

A nice stay with the family, very convenient location

2025-10-09 • via Nuitee
G
girish
8
Pros:

Comfortable

2025-10-05 • via Nuitee
L
Lence
10
Pros:

An excellent location perfect for families with excellent food and shopping nearby.

2025-10-03 • via Nuitee
D
David • partner
10
Pros:

Breakfast was freshly cooked to order. Staff were very friendly especially in the club lounge special thanks to Jabid who was always welcoming, friendly and attentive. Room was cleaned thoroughly daily by a very friendly staff member. The shopping mall was 10minutes from hotel

2025-09-27 • via Nuitee
S
Subahtra
10
Perfect 5-star Hotel
Pros:

Definitely a 5-star hotel with its excellent service and cleanliness. I even received a yummy chocolate cake and some sweets in my room as it was my birthday weekend. The hotel is relatively close to all the malls and cafes near KLCC. I had no problem with my stay from check in to check-out. Loved it. Will visit again.

2025-09-11 • via Nuitee
D
Danny • family
6
Pros:

The room itself was fantastic however we booked for a family of 4 and the bedsides were two large singles so it was very uncomfortable. My kids are 9 and 7 so my wife and I had to take a child each and we struggled to sleep as it was so uncomfortable. When you book for a family of 4 you’d expect to have at least two double beds.

2025-08-24 • via Nuitee
M
Michael • family
8
Pros:

We had a room for 2 adults and 2 children. The two beds provided were inadequate. Both beds were large single beds. We only had two nights stay at the hotel at the end of our two weeks holiday, so I did not want to waste time and complain etc etc, as we had a lot to do before our departure to the UK. But for the two children it wasn’t so bad. But for two adults it was a tight squeeze. When booking a room at this calibre of hotel I would expect that everyone can get a good nights sleep. For my wife and I this was not possible. The hotel was very nice and mostly we were happy, but this sleeping arrangement was a let down which will be hard to forget thus adding a bad memory to the end of our holiday in Malaysia.

This was the 4th hotel over the two weeks. None of the others had these small bed arrangements.

2025-08-24 • via Nuitee
L
Linda
10
Pros:

The hotel is well maintained and the staff are very friendly.
I would have liked to see more Malaysian favorites on the menu.
The bed mattress was not as comfortable as I would have liked but overall a very good stay

2025-08-09 • via Nuitee
E
Emilio • family
8
Pros:

Nice hotel close to the Petronas towers and shopping malls. However the facilities start to look outdated.
Staff also could have a more service attitude

2025-08-02 • via Nuitee
D
Dat • family_with_children
10
Pros:

Very good for stay.

2025-08-01 • via Nuitee
J
Jorge
10
Pros:

Great location, great rooms, pool is great, gym is amazing

2025-07-11 • via Nuitee
H
Hadi • family
10
Pros:

Centrally located easy access.

2025-07-06 • via Nuitee
S
Siu Wai
8
Pros:

Close to Twin Towers

2025-07-04 • via Nuitee
S
Sukhdeep
10
Pros:

The staff are fantastic. The location is great as are the facilities. Recommended

2025-07-03 • via Nuitee
S
Stephen
10
Pros:

This hotel was an absolute delight,beautiful foyer and spacious rooms,you are really treated like royalty,the pool was fantastic and the pool guy very friendly,all in all a fantastic stay for a very reasonable price also location was excellent

2025-06-14 • via Nuitee
A
Avar
10
Pros:

It was amazing

2025-06-03 • via Nuitee
S
Sheikh
8
Pros:

The property itself was well
Located and in reasonable

2025-05-27 • via Nuitee
E
Edgar Enrique • partner
10
Pros:

Nice service fast check in

2025-05-20 • via Nuitee
B
bassam • family
10
Pros:

Safe

2025-05-02 • via Nuitee
F
Florencia
8
Excellent service
Pros:

Everything was great, breakfast, amazing service. Only negative was the bed was extremely hard

2025-04-28 • via Nuitee