Holiday Inn Newport News - Hampton by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.7 (584 reviews)
980 Omni Boulevard , Newport News , us
+1 757-223-2110

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Spacious rooms
Good location
Cons:
Poor cleanliness
Noise issues
Additional breakfast charges

Categories

Cleanliness
7.16
Several reviews indicated unclean conditions, including dirty floors and carpets.
Service
9.63
Guests praised the friendly and helpful staff, highlighting specific individuals.
Location
9.17
Described as convenient to local attractions, although some found it a bit far from main roads.
Room Quality
8.62
Most guests found the rooms to be spacious and comfortable but had some noise issues.
Amenities
8.65
Most facilities were satisfactory, though the hotel lacked vending machines.
Value for Money
8.61
Some guests found additional charges for breakfast frustrating, affecting perceived value.
Food and Beverage
8.66
Breakfast options were varied but some guests hoped for a more inclusive pricing model.
Overall Experience
9.13
Generally positive feedback despite some criticisms about cleanliness and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:40

Property Description

Convenient Location
Situated just 6 miles from the Newport News/Williamsburg International Airport and a short 17-minute drive to Busch Gardens Williamsburg, the Holiday Inn Newport News - Hampton offers a prime location for both leisure and business travelers.

Modern Amenities
Enjoy complimentary Wi-Fi, an indoor heated pool, and a fitness centre during your stay at the Holiday Inn Newport News - Hampton. Each air-conditioned room is equipped with a cable TV, refrigerator, and a convenient hairdryer in the en suite bathroom.

Dining and Attractions
Savor delicious American cuisine at the on-site restaurant, Burger Theory, or explore nearby attractions such as Langley Air Force Base and the Mariners' Museum. With so much to offer, book your stay now for a memorable experience at Holiday Inn Newport News - Hampton.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

ADA compliant service animals are not charged a pet fee.

Guests may bring 2 dogs or cats weighing a maximum of 50 lbs (22.6 kg) total.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

8.7
Based on 584 reviews
Cleanliness: 7.16
Service: 9.63
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
J
James • couple • us
10
2026-09-05 • via Nuitee
M
Matthew • couple • us
9
2026-08-27 • via Nuitee
I
isabella • couple • us
5
I’ve stayed before for work and It was ok I thought it would have improved.overpriced
Pros:

Location /proximity to the Hospital where I had to go

Cons:

No true Handicap parking,shower leaked and was noisy,Some of the guests were loud in the early morning (3Am).Lot of construction Workers with big Trucks everywhere in parking lot and lighting in parking lot was minimal.

2026-08-23 • via Nuitee
S
Sharidan • couple • us
9
Great spot to stay in Newport News
Pros:

Bed was comfy, rooms are clean, AC was cold enough and stayed on.

Cons:

I had a room close to the elevator so I could just hear a lot of noise

2026-08-21 • via Nuitee
K
Keyonte • couple • us
10
2026-08-15 • via Nuitee
K
Keaira • couple • us
7
2026-08-02 • via Nuitee
A
Anne • couple • us
10
We enjoyed our stay and the staff was very helpful and friendly.
Pros:

The location was great and we enjoyed our room in the 12th floor. Very quiet.

2026-07-23 • via Nuitee
C
Christine • family_with_children • us
10
2026-07-22 • via Nuitee
M
Musselwhite • family_with_children • us
10
2026-07-20 • via Nuitee
M
moore • couple • us
10
2026-07-19 • via Nuitee
J
Janet • solo_traveller • us
10
2026-07-17 • via Nuitee
R
Rebecca • couple • us
9
Big hotel near the college
Pros:

Beautiful hotel with a good burger restaurant on site.

Cons:

Pool looked a little dirty. No early check-ins.

2026-07-14 • via Nuitee
W
Wellman • family_with_children • us
7
2026-07-14 • via Nuitee
G
Galia'Yah • solo_traveller • us
3
This is a 1st out of all my years booking with Holiday inn express.
Pros:

1)Bed and pillows were not too soft. Perfect.

2)There was a lady that seemed mild mannered and patient. I can't remember her name but she was a brown lady with pretty yellow nails. 💛

Cons:

Mostly everyone was RUDE.

1)Called to verify "check-in"and an Asian lady answered the phone was VERY rude!

2)I was told by Beccy W. that I was fortunate to get free breakfast and it was not in a positive way. (Free breakfast comes with the booking)

3)My daughter and I went downstairs for breakfast and was treated as if we walked into the building asking for food. I also was told that I couldn't take my food to my room so we had to stay down stairs to eat.(I have NEVER been told this since booking with Holiday inn express)

4)As I was going to make the bed there was an old blood stain on the comforter and a nice size hole. I requested clean sheets. I waited for like an hour before leaving for the day. Once I left I received a phone call about entering my room to changing the sheets. I did not want anyone in my room while I was not present. I was told that no one would be able to to change the sheets after hours. Since I booked 2 queen beds for 3 adults we all just slept in the one bed. But I was given rewards for this.

2026-07-13 • via Nuitee
A
Agnes • family_with_children • us
10
Pros:

Hotel was very clean and exceptionally well maintained.

Cons:

Carts wasn't available when you go out to shop in order to carry up groceries.

2026-07-11 • via Nuitee
D
Douglas • couple • us
4
It was okay, nothing special to make us return. I don't anticipate staying there again.
Pros:

Great king bed. Someone came in everyday to replenish towels, although they always missed something...like a bathroom towel floor mat but we appreciated that they came in daily without asking.

Cons:

Restaurant was freezing. Breakfast was decent but pretty much the same everyday and the cold plates cooled our food before we could eat it. Sofa bed mattress in the room was stained and should be replaced. The indoor pool looked nasty. I don't think I ever saw anyone swimming and I don't blame them. The carpet in the room smelled probably because it was so humid. The location was a little farther away from our family than I expected.

2026-07-10 • via Nuitee
Y
Yudy • family_with_children • us
10
Perfecta
Pros:

Me permitió mi mascota

Cons:

Todo ok

2026-07-09 • via Nuitee
J
Jolene • couple • us
10
Convenient and clean!
Pros:

Convenient and clean

2026-07-09 • via Nuitee
R
Robert & Cheryl • extended_group • us
9
Great property, great location I highly recommend.
Pros:

I was impressed with the property…it has been years since I stayed at a Holiday Inn and this one was exceptional. We went to the restaurant and saw our waitress pick her nose and that turned us off from eating there again but everything else was great!!

Cons:

I didn’t realize until we were leaving that we were so close to everything that was cool in Newport News. The direction that we went to our conference everyday didn’t take us that way and we went out to grab a bite the night before we discovered it. I would definitely stay again.

2026-07-08 • via Nuitee
D
Dayanara Marie • solo_traveller • us
10
2026-07-06 • via Nuitee