Holiday Inn Newport News - Hampton by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (442 reviews)
980 Omni Boulevard , Newport News , US
+1 757-223-2110

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfy rooms (frequently mentioned)
Friendly, helpful staff and excellent housekeeping
Very convenient location (near event venues, hospital, college)
Comfy beds reported by several guests
Onsite restaurant (good burger) and onsite food/drink options
Pet-friendly green space
Cons:
Noisy/rowdy guests and slamming doors at night
Pool closed, dirty, or with reported odors
Signs of poor maintenance and dated/outside appearance
Greasy plates and poor breakfast quality reported
Café/shop prices perceived as high; some guests felt it was overpriced
Parking issues and limited/poor handicap parking in reports
Some rooms near elevators or construction/traffic experienced noise

Categories

Cleanliness
7
Mixed reports: many guests described rooms as clean, but multiple complaints about greasy plates, dirty/closed pool, overgrown grounds and evidence of poor maintenance lowered the score.
Service
10
Consistently praised staff — described as friendly, very helpful, and 'above and beyond' for housekeeping and room service in several reviews.
Location
10
Strong positive sentiment: repeatedly noted as convenient/close to event venues, hospital and college; multiple guests highlighted the location as a key benefit.
Room Quality
9
Generally positive: rooms and bedding often described as comfortable and clean, though some guests reported old or too-soft mattresses, needed repairs, and occasional noise near elevators.
Amenities
7
Amenities receive mixed feedback: onsite restaurant and green space are positives, but the pool was frequently closed or reported as dirty/odorous which reduces the score.
Value for Money
7
Several mentions of high café/shop prices, reports of being 'overpriced', and guests paying for breakfast that was expected/included led to a below-target value score.
Food and Beverage
8.5
Mixed but leaning positive: onsite burger restaurant was praised, but there were complaints about greasy plates and a poor breakfast offering.
Overall Experience
9.5
Aggregate impression: many guests enjoyed their stays (helpful staff, clean rooms, great location), though a minority reported severe maintenance and cleanliness problems that contrast with otherwise positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location
Situated just 6 miles from the Newport News/Williamsburg International Airport and a short 17-minute drive to Busch Gardens Williamsburg, the Holiday Inn Newport News - Hampton offers a prime location for both leisure and business travelers.

Modern Amenities
Enjoy complimentary Wi-Fi, an indoor heated pool, and a fitness centre during your stay at the Holiday Inn Newport News - Hampton. Each air-conditioned room is equipped with a cable TV, refrigerator, and a convenient hairdryer in the en suite bathroom.

Dining and Attractions
Savor delicious American cuisine at the on-site restaurant, Burger Theory, or explore nearby attractions such as Langley Air Force Base and the Mariners' Museum. With so much to offer, book your stay now for a memorable experience at Holiday Inn Newport News - Hampton.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

ADA compliant service animals are not charged a pet fee.

Guests may bring 2 dogs or cats weighing a maximum of 50 lbs (22.6 kg) total.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

8.5
Based on 442 reviews
Cleanliness: 7
Service: 10
Location: 10
Room Quality: 9
Amenities: 7
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 9.5
M
Michele W. • couple • us
1
Nice facility and great location but if have loud neighbors, staff won’t help.
Pros:

The facility was nice and the location was great.

Cons:

There was an event at the hotel and after the guests in the room next door continued to party. After calling the front desk twice, at 3:30 a.m. I went down to the front desk and asked again for help however no relief. It was 5 a.m. before there was quiet. We were awake from 1 - 5 and the. Had to drive a long distance. It was miserable. I requested a refund.

2026-11-05 • via Nuitee
P
Pranay • couple • us
9
I'd surely stay here again when next in the area.
Pros:

Good overall! The Muffins were hard (not fresh). The potatoes too were not fresh on day 2 of our stay.

Service was friendly.

Cons:

There was nothing that i did not like.

2026-11-05 • via Nuitee
L
Lacey • family_with_children • us
6
It was just ok. Not great but not bad.
Pros:

It was ok…

Cons:

Very loud rowdy guests, slamming doors all night. Seemed to smell old in the hotel, and needs to be updated.

2026-10-26 • via Nuitee
Z
Zelmayia • couple • us
10
Pros:

I love this place always clean and comfy food and drinks onsite

2026-10-23 • via Nuitee
C
Christopher • family_with_children • us
8
Pros:

Nice clean hotel and restaurant

Cons:

The pool was closed

2026-10-22 • via Nuitee
A
angela • couple • us
10
Wonderful staff, convenient location, would stay again.
Pros:

Great place to stay. We were attending an event at the Ferguson Center; the hotel is within minutes. Has a great green space out back for those travelling with your fur babies. The staff is always great.

2026-10-20 • via Nuitee
P
Paduano • extended_group • us
8
2026-10-15 • via Nuitee
E
Eugene • solo_traveller • us
10
Pros:

The hotel and room was very clean

Cons:

The prices at the café or shop in the lobby

2026-10-08 • via Nuitee
A
Alise • couple • us
10
Pros:

Clean cute

Cons:

I liked everything

2026-10-08 • via Nuitee
T
Tanisha • couple • us
10
Pros:

The location was good as it was close to where I needed to be.

Cons:

The outside was a bit dated, but really clean inside.

The plates at the restaurant, however, needed to be recleaned as they had a greasy film on them.

2026-10-08 • via Nuitee
W
White • family_with_children • us
8
Pros:

Room service and housekeeping was above and beyond exceptional.

Cons:

Bed was much too soft. TV was hard to maneuver.

2026-10-07 • via Nuitee
D
Danyelle • solo_traveller • us
8
Pros:

The bed was comfy

Cons:

I wish the pool was cleaned

2026-10-07 • via Nuitee
J
Joseph • couple • us
1
The worst hotel experience of my 66 years of life
Pros:

The staff was friendly

Cons:

The building and grounds should be condemned. Extremely poor maintenance both inside and out. The pool area (that was accessible and the handicapped walk up) emitted what seemed to be toxic chemical odors. Lots of wasted and difficult (for a handicapped person as I am) space in the lobby. The room was cursory clean but needed obvious repairs. The mattress was certainly either too old or of low quality by any standard. I smoke so I was outside often. During my 4 day stay I saw the same drink can on the stairs the whole time. I made a note just to check if any attention at all was being given to the grounds. It appeared that at some time the grounds was well kept. While I was there it was almost completely overgrown and obviously neglected for an extended period of time. While I don’t expect hotel provided breakfasts to be great, the breakfast provided was indeed horrible. This facility should not be offered on your platform. For any reason

2026-09-12 • via Nuitee
R
Ruth • family_with_children • us
4
Very disappointed
Cons:

Parking was horrible due to an event. The wrong information was given to us about restaurant so we were unable to have dinner just snacks. Didn’t receive breakfast passes for breakfast being included ended up paying for breakfast that wasn’t tasteful at all. Was very disappointed because you were highly recommended as a good hotel.

2026-09-10 • via Nuitee
J
James • couple • us
10
2026-09-05 • via Nuitee
M
Matthew • couple • us
9
2026-08-27 • via Nuitee
I
isabella • couple • us
5
I’ve stayed before for work and It was ok I thought it would have improved.overpriced
Pros:

Location /proximity to the Hospital where I had to go

Cons:

No true Handicap parking,shower leaked and was noisy,Some of the guests were loud in the early morning (3Am).Lot of construction Workers with big Trucks everywhere in parking lot and lighting in parking lot was minimal.

2026-08-23 • via Nuitee
S
Sharidan • couple • us
9
Great spot to stay in Newport News
Pros:

Bed was comfy, rooms are clean, AC was cold enough and stayed on.

Cons:

I had a room close to the elevator so I could just hear a lot of noise

2026-08-21 • via Nuitee
K
Keyonte • couple • us
10
2026-08-15 • via Nuitee
K
Keaira • couple • us
7
2026-08-02 • via Nuitee