Quality Inn & Suites Metropolis I-24

Hotels
•
Quality Inn
7.2 (418 reviews)
2118 E 5th St , Metropolis , US
+1 618-524-7227

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location near interstate/downtown
Staff often described as nice and helpful
Comfortable beds and pillows in multiple reviews
Some rooms spacious and well supplied
Easy check-in reported by several guests
Cons:
Major cleanliness failures (dirty showers, hair, stains, towels mishandled, mildew and gnats)
Breakfast/coffee issues (cold/old coffee, limited hot options)
Pool often unavailable or uninviting; facility paint/structure peeling
Occasional rude or unresponsive staff/desk interactions
Room defects reported (cracked tub, damp/foot smell, stained walls)

Categories

Cleanliness
2.5
Multiple guests reported clear cleanliness problems: dirty/nasty showers (used soap left, hair on shower/tub floor), stained walls (possible bodily fluids), towels mishandled (dropped/thrown on hallway floor), gnats, and mildew smell — significant negative trend.
Service
10
Mixed reports but generally positive: several reviews call staff 'nice and helpful' and note easy check-in; there are isolated incidents of rudeness and a front-desk failure to act on security concerns, but overall staff assistance was frequently praised.
Location
10
Consistently praised: many guests cited convenient location close to the interstate and downtown; location is a clear strength for this property.
Room Quality
6.6
Mixed: some rooms described as spacious with comfortable beds and adequate supplies, while others had issues (stains on walls, damp/foot-smell, squeaky floors on first floor, cracked tub in at least one case).
Amenities
4.5
Problems reported: pool often unavailable or uninviting (too hot, peeling paint, deterioration), limited/poorly maintained breakfast setup (only one working waffle maker in one report); amenities under-deliver relative to expectations.
Value for Money
10
Perception tied to price: several reviewers say the stay is 'okay for the money' or 'you get what you pay for'; despite issues, many guests considered the location/comfort acceptable for the rate.
Food and Beverage
4
Repeated complaints about breakfast quality: old/cold coffee, limited hot breakfast (few items, missing items like sausage or juice), and inconsistent availability — generally poor experience.
Overall Experience
10
Overall impression is mixed: while cleanliness and some amenity/food issues are serious, multiple guests found the staff helpful, beds comfortable, and the location convenient — many considered the stay acceptable given the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Welcome to Quality Inn & Suites Metropolis I-24, your ideal choice for accommodation in Metropolis!

Convenient Amenities: Enjoy a comfortable stay in our rooms equipped with a TV and a private bathroom with a shower, ensuring a relaxing experience during your visit.

Exceptional Service: Our 24-hour front desk is always ready to assist you, providing convenience and peace of mind throughout your stay.

Close to Airport: With Barkley Regional Airport just 13 km away, traveling to and from Quality Inn & Suites Metropolis I-24 is a breeze.

Book your stay now and experience the perfect blend of comfort and convenience at Quality Inn & Suites Metropolis I-24!

Important information:

Local guest that live within a 70 miles radius will be required to pay $250.00 CASH ONLY deposit. That will be returned upon inspection of the room at checkout.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PAH

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 418 reviews
Cleanliness: 2.5
Service: 10
Location: 10
Room Quality: 6.6
Amenities: 4.5
Value for Money: 10
Food and Beverage: 4
Overall Experience: 10
B
Barry • family_with_children • us
8
2026-11-02 • via Nuitee
J
James • solo_traveller • us
7
2026-10-31 • via Nuitee
R
Richard • couple • us
8
Ok for price, just double check cleanliness.
Pros:

Close to interstate

Cons:

Appeared dirty due to used soap in upper corner of shower (easily missed on cleaning), long hair stuck to the side of shower giving appearance not cleaned.
Pulled back sheets and appeared to not have been changed due to pattern on sheet pressed into mattress. I hope it’s been changed.

2026-10-30 • via Nuitee
H
Hill • family_with_children • us
1
Nightmare
Cons:

The breakfast coffee was days old and cold. The shower was nasty and filthy and orange, the tub was cracked to the point of it being unsafe. So my 3 year old and husband and I could not take a shower after being on the road for days. Worst hotel stay ever

2026-10-26 • via Nuitee
L
Linda • solo_traveller • us
2
Buyer beware!
Pros:

Housekeeping was outstanding!

Cons:

We booked this for the pool, which was not available.
Hot breakfast was coffee and 1 working waffle maker.
And the worst was watching some guy crawl into a room from the parking lot.
We told the lady at the desk but she didn't seem to understand.

2026-10-22 • via Nuitee
S
Shawna • family_with_children • us
1
2026-10-22 • via Nuitee
J
Johnson • family_with_children • us
10
2026-10-21 • via Nuitee
M
Matthew Jewell • solo_traveller • us
8
2026-10-12 • via Nuitee
L
Lisa • couple • us
5
it's okay not special
Pros:

the rooms were supplied well and spacious

Cons:

It was okay, the back hall by the elevator floor was all sticky. kindof gross

2026-10-09 • via Nuitee
A
Amanda • solo_traveller • us
2
Cons:

When 1st arrived the room they gave us was not clean. The bed was a mess and towels were everywhere. Now, they did move us to a room where it was clean, but no towels.
When asked for towels, the housekeeper dropped them all in the hall floor, once she picked them up, she threw 2 towels and 2 wash cloths on the floor in front of our door. When my husband went to front desk, they told him no those are your towels. We do not want dirty towels that were on the hallway floor. So we never got clean towels, and never once an apology. Also, the breakfast is not all free, nor do they have coffee. Not worth the money to stay here.

2026-09-18 • via Nuitee
K
Karri • couple • us
8
Nice
Pros:

Location

Cons:

Our room had little gnats in it

2026-09-12 • via Nuitee
E
Elizabeth • couple • us
5
You get what you pay. This is exactly what you think an $80 hotel room is going to look like.
Pros:

The location was conveniently located right next to the interstate.

Cons:

That staff were rude, the hallway smelled weird, and there were odd stains on the wall that looked like bodily fluids. The woman who checked me in was irritated because I interrupted her personal phone call to check in. She didn't tell me where my room was or how to find it. When we finally found the elevator, (that had an expired elevator permit), we got our room and discovered a huge stain on the wall that looked like what I hope was just spit and not another type of bodily fluid.

2026-09-03 • via Nuitee
T
trike rider • family_with_children • us
8
comfortable beds and pillows clean room
Pros:

room was clean, comfortable beds, pillows, staff was nice and helpful.

Cons:

nothing

2026-08-28 • via Nuitee
K
Karri • couple • us
7
nice overall
Pros:

check in was easy. room was clean

Cons:

the pool. way to hot and just didnt look inviting

2026-08-26 • via Nuitee
N
Nicole • family_with_children • us
1
Not worth any price to stay there.
Pros:

The beds were small but comfortable. Pillows were small but comfortable too.

Cons:

If you’re on the first floor you can hear every single footstep as they squeak the floor. The room smelled like feet, and the room felt a bit damp even though they set the AC to 61. That’s not a typo. The pool house paint is peeling off in chunks and it looks like the wooden ceiling is starting to come apart.

2026-08-24 • via Nuitee
A
Andy • solo_traveller • us
7
2026-08-23 • via Nuitee
T
Taalibah • solo_traveller • us
7
It was fine for the money
Pros:

The staff was nice and helpful. The room was decent and in order. Bed was soft with plenty of pillows. Heat and air works well. Close to downtown. The TV worked and well as there was a great work station. The pool was nice. I cant swim but I enjoyed playing in the water.

Cons:

There was no sausage with breakfast or apple juice. There was hair on the bathroom floor as well as the tub drain. Everything else was pretty clean but I disinfected myself. One wall of the pool room was peeling,

2026-08-22 • via Nuitee
L
Liliya • family_with_children • us
7
2026-08-17 • via Nuitee
M
Marshall • couple • us
5
Pleasant and peaceful
Pros:

Space and amount for stay

Cons:

The mildewed smell

2026-08-14 • via Nuitee
B
BriAnna • couple • us
1
Do not recommend unless you want to sleep in musty damp sheets
Pros:

Easy access off the highway

Cons:

The lobby doesn’t stink… you get to the rooms old musty smell they are so damp the sheets feel wet when trying to sleep, so gross would not stay again we booked late at night to get 6 hours of sleep during a 19 hour drive I would not bring a single thing in this room the smell was so bad in the room the sheets smelled musty the previous people’s food still in the fridge the only reason we slept here is pure exhaustion & thankfully no visible bed bugs

2026-08-04 • via Nuitee