West Plaza Hotel

Hotels
7.9 (2550 reviews)
110 Wakefield Street , Wellington , nz

Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dated rooms
Boring breakfast options

Categories

Cleanliness
7.23
Some reviews mention dated rooms and small bathrooms, indicating issues with cleanliness.
Service
8.7
Friendly and helpful staff are noted consistently throughout the reviews.
Location
8.74
Multiple reviewers highlight the central location as a strong advantage.
Room Quality
7.69
While some rooms are comfortable, there are mentions of small and dated rooms.
Amenities
7.22
Limited amenities and issues with breakfast variety were highlighted.
Value for Money
8.18
Guests feel it offers good value for its central location.
Food and Beverage
6.73
Breakfast choices were referenced as boring and in need of improvement.
Overall Experience
8.7
Overall a positive stay with good feedback despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Central Location in Wellington CBD
West Plaza Hotel, situated just a stone's throw away from Te Papa Museum, offers the perfect base to explore the vibrant city of Wellington. With the Town Hall, Convention Centre, and Lambton Quay waterfront nearby, guests can immerse themselves in the local culture and cuisine effortlessly.

Comfortable Rooms with Modern Amenities
The hotel's bright and airy rooms are equipped with flat-screen satellite TV, tea/coffee making facilities, and ironing amenities. The work desk with WiFi access ensures guests can stay connected while enjoying 24-hour room service for added convenience.

Award-Winning Dining Experience
Indulge in a culinary journey at City Dining & Bar, where a seasonal menu of modern New Zealand cuisine awaits. Paired with a selection of boutique New Zealand wines, guests can savor a truly unforgettable dining experience during their stay at West Plaza Hotel.

Book your stay now and experience the best of Wellington at West Plaza Hotel!

Important information:

Please note you will be charged a prepayment of the first night after reservation is made.

Please note that there is a 2% charge when you pay with a credit card or contactless transaction.

Please note that the card and photo ID presented at time of booking, must match the name of the guest stated on the booking confirmation, when checking in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs NZD 25 per day.

Location

Guest Reviews

7.9
Based on 2550 reviews
Cleanliness: 7.23
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 6.73
Overall Experience: 8.7
E
Ellie family_with_children nz
8
Great location
Pros:

Great location right in the city and parking available on the premises

2026-03-07 via Nuitee
M
Marites couple nz
8
Pros:

Location and staff

Cons:

Better air conditioner. Bit hot at night.

2026-03-07 via Nuitee
W
Weipeng couple cn
8
短暂歇脚,凌晨出发赶船
Pros:

前台服务员很好也很帅,能够及时出现提供帮助。

Cons:

酒店设施比例古老,但是保持这样反而有独特韵味,当然会牺牲一点舒适度。

2026-03-06 via Nuitee
G
Gong family_with_children nz
8
Pros:

位置很方便,下渡轮几分钟车程,停车位在11pm至8Am免费

Cons:

晚上入住时接待的男员工业务不熟悉,耽误了近二十分钟才完成。早上退房的接待员很好

2026-03-05 via Nuitee
B
Barbara couple gb
9
Short stay in Wellington
Pros:

The staff are excellent.. extremely helpful and very pleasant... rooms ok but need modernising.. great position too

2026-03-04 via Nuitee
A
Alison couple nz
9
It’s always our hotel of choice for value for money, location and overall convenience.
2026-03-03 via Nuitee
P
Paul solo_traveller au
9
Pros:

Location, cleaness and very helpful staff

Cons:

N/A

2026-03-02 via Nuitee
J
Janae couple us
8
We enjoyed our stay at the West Plaza Hotel.
Pros:

The location is great. We could walk everywhere we wanted around town. The parking was convenient, and the staff were exceptionally nice and helpful. The beds were comfortable.

Cons:

We were very satisfied with our stay.

2026-03-01 via Nuitee
W
Whaiora couple nz
8
Great location and service
Pros:

Location is fabulous and the staff were all very friendly. Entrance foyer is very welcoming.

Cons:

Would be great to have a water cooler or place that’s not the bathroom to fill the kettle from.

2026-03-01 via Nuitee
G
Gareth couple nz
8
Again, lovely staff
Pros:

The staff were the highlight. I think we all know that breakfast is ultra minimal.

Cons:

Lack of AC was a let down.

2026-02-28 via Nuitee
A
Anton family_with_children nz
8
Pros:

Location, friendly and helpful staff, good breakfast

Cons:

Room looks old, pillows not very comfortable (a bit too big for me)

2026-02-28 via Nuitee
J
Judy family_with_children nz
6
Great stay in middle of town, and very happy children. They couldn't believe room service experienc
Pros:

I was traveling with two grandchildren. Staff went out if their way to accommodate us all.Choldren very impressed with "posh" hotel!

Cons:

Nothing

2026-02-28 via Nuitee
J
Julia Wilton family_with_children nz
10
Pros:

Location, short walk to waterfront, Te Papa and supermarket. Friendly, attentive staff. Easy parking. Very clean. Value for money. Sixes and Sevens for breakfast/lunch, Saigon Delights for takeaway/dine in lunch/dinner.

Cons:

Nothing, would stay again.

2026-02-28 via Nuitee
P
Paul solo_traveller gb
7
Cons:

Hot Breakfast was disappointing and closed at 9am. I would l have liked to have had more of a lie and with breakfast open to 9.30 to 10am

2026-02-28 via Nuitee
J
Jackie solo_traveller nz
8
Pros:

Location Clean Tidy Great staff very helpful

Cons:

Nothing

2026-02-28 via Nuitee
T
Tim couple nz
7
Average
Pros:

Good location. Great staff.

Cons:

No aircon. Hot sticky night, bad sleep

2026-02-28 via Nuitee
A
ann couple nz
4
Awful
Cons:

1-On 5th floor & constant droning noise through the night, 2-blinds didn’t fit and looks like fluorescent lights round the window, 3-booking all paid for but took $200 dollars as a holding fee and asked for PIN number ?? money to refunded after 3-5 working days, 4-$25 to park, 5- building site all round back of hotel and noisy.

2026-02-28 via Nuitee
R
Richard couple gb
8
2026-02-26 via Nuitee
C
christophe couple fr
8
2026-02-25 via Nuitee
J
Johanna couple nl
9
Super hotel
Pros:

Toplocatie, mooi hotel

Cons:

Nvt

2026-02-24 via Nuitee