West Plaza Hotel

Hotels
7.9 (2636 reviews)
110 Wakefield Street , Wellington , nz

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dated rooms
Boring breakfast options

Categories

Cleanliness
7.23
Some reviews mention dated rooms and small bathrooms, indicating issues with cleanliness.
Service
8.7
Friendly and helpful staff are noted consistently throughout the reviews.
Location
8.74
Multiple reviewers highlight the central location as a strong advantage.
Room Quality
7.69
While some rooms are comfortable, there are mentions of small and dated rooms.
Amenities
7.22
Limited amenities and issues with breakfast variety were highlighted.
Value for Money
8.18
Guests feel it offers good value for its central location.
Food and Beverage
6.73
Breakfast choices were referenced as boring and in need of improvement.
Overall Experience
8.7
Overall a positive stay with good feedback despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Central Location in Wellington CBD
West Plaza Hotel, situated just a stone's throw away from Te Papa Museum, offers the perfect base to explore the vibrant city of Wellington. With the Town Hall, Convention Centre, and Lambton Quay waterfront nearby, guests can immerse themselves in the local culture and cuisine effortlessly.

Comfortable Rooms with Modern Amenities
The hotel's bright and airy rooms are equipped with flat-screen satellite TV, tea/coffee making facilities, and ironing amenities. The work desk with WiFi access ensures guests can stay connected while enjoying 24-hour room service for added convenience.

Award-Winning Dining Experience
Indulge in a culinary journey at City Dining & Bar, where a seasonal menu of modern New Zealand cuisine awaits. Paired with a selection of boutique New Zealand wines, guests can savor a truly unforgettable dining experience during their stay at West Plaza Hotel.

Book your stay now and experience the best of Wellington at West Plaza Hotel!

Important information:

Please note you will be charged a prepayment of the first night after reservation is made.

Please note that there is a 2% charge when you pay with a credit card or contactless transaction.

Please note that the card and photo ID presented at time of booking, must match the name of the guest stated on the booking confirmation, when checking in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs NZD 25 per day.

Location

Guest Reviews

7.9
Based on 2636 reviews
Cleanliness: 7.23
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 6.73
Overall Experience: 8.7
W
Wen-Yuh • solo_traveller • nz
9
2026-03-27 • via Nuitee
C
Christine • solo_traveller • nz
8
Great overall value, easy walk to all the central aspects of Wellington.
Pros:

Location is excellent, right in the heart of Wellington CBD. Very easy efficient arrival procedure. Breakfast was great, good selection. Very clean. Friendly staff. Good value for a stay in Wellington.

Cons:

Bed wasn't the most comfortable,

2026-03-25 • via Nuitee
P
Paul • solo_traveller • nz
9
Pros:

Staff very helpful after stressful delays with ferry. Great secure carpark for motorcycle

2026-03-24 • via Nuitee
S
Scott • couple • nz
8
2026-03-23 • via Nuitee
H
Heather • family_with_children • nz
9
Great location and easy walking
Pros:

The location - so easy to walk where we wanted to get to.

2026-03-23 • via Nuitee
A
Anssi • solo_traveller • fi
9
Keep up good work!
Pros:

Very kind and helpful staff!

2026-03-23 • via Nuitee
H
Heather • couple • nz
10
This hotel is in a great location with warm friendly staff who puts you the guest first. It may not be the flashiest hot
Pros:

Even though it’s a bit dated looking it had a warm welcoming feeling. All the staff were friendly and very helpful. Ideal location.

Cons:

Nothing it was all good.

2026-03-22 • via Nuitee
T
Te Wehi • couple • nz
1
2026-03-22 • via Nuitee
T
Torrance • solo_traveller • nz
10
Pros:

Location and room presentation

Cons:

Nil

2026-03-21 • via Nuitee
W
wang • family_with_children • nz
7
2026-03-21 • via Nuitee
J
Julie ann • family_with_children • nz
8
Pros:

Clean, 24 hour reception, modern, comfortable bed.

Cons:

Not been asked at reception if we want real milk brought to our room when we arrived.

2026-03-19 • via Nuitee
A
Alison • couple • nz
8
Ideal location and everything we needed.
Pros:

Very friendly, helpful welcome, car parking and EV charging available, great location and very clean.

Cons:

Nothing, although road/building works outside means driving to the hotel and parking while getting instructions for using the hotel car park was a little tricky.

2026-03-19 • via Nuitee
A
Amy • solo_traveller • nz
10
Value for money
Pros:

Staff were exceptional

Cons:

Little bit noisy but thats nit the hotel's fault, comes with a cbd location

2026-03-19 • via Nuitee
F
Fraser • couple • au
6
Good Location but a few other things need to be looked at
Pros:

Location was good and convenient. We could walk to almost all the places we wanted to see. Such as the Parliament, Botanical Gardens, etc. The Airport bus was just 5 minutes walk from the Hotel.
Staff was helpful and friendly.
Our Standard Twin room was spacious enough for the two of us. Our room was quiet.
The Kogan fan and heater in the room was good.

Cons:

The Bathroom:
There was no ventilation fan. The water pressure in the shower was like a high pressure hose. It was battering our bodies when we have a shower. The drainage hole in the shower was too small for the water to drain quickly. This resulted in flooding on the bathroom floor as there was no shower door. Only a shower curtain.
Breakfast:
There were no fresh fruits on offer. All were canned fruits. We have to ask for toasts. (Only white or multigrain bread were available). No bread of any other kind were offered. Hot foods were just bacon, baked beans, scrambled eggs, tomatoes and hash brown.
A microwave or small oven toaster would be handy in the breakfast area for guests to heat up the pastries/cakes/muffins as they were cold and dry.

2026-03-19 • via Nuitee
E
Emily • couple • us
6
This was a good value, good breakfast and nice staff, but needs updating
Pros:

The price

Cons:

It is a little run down although the staff was very very nice. There is a lot of construction right across the street that starts early in the morning

2026-03-19 • via Nuitee
S
Susan • extended_group • au
10
2026-03-18 • via Nuitee
R
Rolleston • couple • nz
8
Excellent location and supreme service
Pros:

Location, parking available in front of the hotel during our stay so we could come and go on the car as needed, room was tidy and clean as well as a good spot in the hotel. Staff and service were supreme.

Cons:

A stronger fan for hotter seasons - the room was quite hot and took a while to cool, it stayed warm but didn’t really get to a nice cool temp. Construction going on across the road, you can’t help it but prior warning would’ve been good as it got real noisy/vibrations from 7am onwards.

2026-03-17 • via Nuitee
V
VASANTHA • couple • nz
8
2026-03-17 • via Nuitee
A
Andrew • couple • nz
9
2026-03-16 • via Nuitee
R
René • couple • fr
10
Nous conseillons vivement
Pros:

Superbe hôtel très bien situé à proximité du front de mer

2026-03-16 • via Nuitee