Comfort Inn & Suites Houston Key-Katy

Hotels
•
Comfort Inn
8 (174 reviews)
22025 I-10 at Mason Road, Katy, Texas, 77450 , Katy , US
1-281-3928700

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Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Clean and comfortable rooms
Cons:
Issues with cleanliness
Broken amenities
Noise from above rooms

Categories

Cleanliness
7.46
Some reviews mentioned cleanliness issues like holes and a dead roach in the room.
Service
8.93
Numerous reviews praised the staff for being polite and helpful.
Location
7.97
Convenient location with good access to shopping and food options.
Room Quality
7.92
Rooms were generally clean and comfortable but noted some issues with doors and outdated features.
Amenities
7.45
Gyms and some facilities were reported as broken, affecting the experience.
Value for Money
8.41
Guests felt they received great value for the price paid.
Food and Beverage
7.96
Breakfast was well-received, being hot and delicious.
Overall Experience
7.93
General satisfaction with the stay despite some issues encountered.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:48

Property Description

Recreation Amenities:
Indulge in the indoor pool and fitness center for a rejuvenating stay.

Delightful Dining:
Enjoy the hotel's coffee shop/cafe, snack bar, and complimentary breakfast daily.

Convenient Features:
Benefit from complimentary Wi-Fi, a business center, and express check-out during your stay.

With a perfect mix of relaxation and convenience, book your stay at Comfort Inn & Suites Houston Key-Katy for an unforgettable experience.

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 174 reviews
Cleanliness: 7.46
Service: 8.93
Location: 7.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 7.93
A
Adrianne
8
Pros:

I have no complaints

2025-10-12 • via Nuitee
J
James • family
4
Pros:

Its a bit outdated and holes in the room and a big dead roach in my room

2025-10-10 • via Nuitee
G
Gary
10
Pros:

Nice staff, clean room, check in was quick.

2025-10-10 • via Nuitee
O
Olga
10
Pros:

We DID enjoy spending a day at hotel. The serve a hot breakfast. It was hot and delicious!

2025-10-07 • via Nuitee
O
Oscar • family
10
Pros:

The front desk service was awesome

2025-10-06 • via Nuitee
I
Israel • family
10
Pros:

Overall a very good experience. Everything was fine, but what really stood out was the great value for money.

2025-10-05 • via Nuitee
I
Innah
6
Pros:

The door in my room barely fits the jamb. It was disconcerting because the door can be forced open with little effort. Otherwise, the room was clean and the bed was comfortable.

2025-10-04 • via Nuitee
M
Maria • family
10
Pros:

room is very nice modern smelled good and i felt safe staff was nice good price

2025-10-02 • via Nuitee
C
Carlos
8
Pros:

It was a nice stay i would stay there again i do recommend this 👌

2025-10-02 • via Nuitee
R
Roman
6
Pros:

Stay was good except for the fact we couldn’t get channels on tv till 2nd day we were there. some Outlets didnt work. was a good stay overall

2025-10-01 • via Nuitee
T
Torrey Leon
10
Pros:

Everyone was sweet and polite

2025-10-01 • via Nuitee
J
JORGE
8
Pros:

Everything ok

2025-10-01 • via Nuitee
L
LEOPOLD
8
Solid Choice
Pros:

This hotel was a pleasant surprise. As usual I tried to find lodging close enough to my obligations in town to be convenient but far enough away to save a few bucks. I lucked out with this one. The rooms were spotless and newly furnished. Everything worked well, including the hot shower, aircon and very comfy bed. The bathroom back-lighting was a little weird, but overall the spacious room was well designed with plenty of storage space and charging ports. The staff were uniformly polite and efficient, and the property felt safe. Good parking. Although it’s quite some distance from downtown, there are abundant shopping and food choices in the area, so you won’t have to travel far for those. Good, reasonably priced choice.

2025-09-28 • via Nuitee
T
Tom
8
Fix the door
Pros:

Great service by “Sy”! The door to the room needs repair-there is a huge gap where the dead bolt shows and could easily be pryed open-Room 204

2025-09-23 • via Nuitee
P
Pradeep
6
Pros:

I stayed for a week and the gym and the washer/dryer were broken duing my stay. Since washer/dryer was broken, I didn't get a chance to wash my clothes.

The front-desk team was helpful and courteous.

My feedback is to fix all the amenities quickly so that its convenient for customers to experience the stay.

2025-09-23 • via Nuitee
V
Verified traveler
6
Pros:

I stayed for a week and the gym and the washer/dryer were broken duing my stay. Since washer/dryer was broken, I didn't get a chance to wash my clothes.

The front-desk team was helpful and courteous.

My feedback is to fix all the amenities quickly so that its convenient for customers to experience the stay.

2025-09-23 • via Nuitee
H
Heather • family
8
Pros:

Great place to stay. The only problem we had was you could hear footsteps above you.

2025-09-21 • via Nuitee
R
Regina • family_with_children
10
Pros:

I was really surprised how nice it was for such low price

2025-09-17 • via Nuitee
C
Carlos
8
Pros:

Clean nice people 👌 i will be staying there again soon

2025-09-16 • via Nuitee
V
virginia
8
Pros:

I like the location. I didn’t like that the hot water didn’t work

2025-09-15 • via Nuitee