Fairfield Inn & Suites Omaha East/Council Bluffs, IA

Hotels
•
Fairfield Inn
7.8 (268 reviews)
520 30th Avenue , Council Bluffs , us
+1 712-366-1330

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenience of location
Excellent breakfast
Cons:
Cleanliness issues
Poor communication from staff

Categories

Cleanliness
3.59
Multiple reviews mentioned issues with mold, bad smells, and overall poor cleanliness.
Service
8.56
Mixed feedback: some found service friendly and helpful, but others reported unresponsive management.
Location
10
Convenient area with restaurants and shopping nearby.
Room Quality
6.55
Complaints about old features, uncomfortable beds, and cleanliness issues in rooms.
Amenities
7.58
Pool and hot tub had reported issues; general amenities available but with mixed quality.
Value for Money
8.54
Expectations were high for a Marriott property but were not met due to cleanliness and service issues.
Food and Beverage
10
Several reviews highlighted excellent breakfast and overall positive food experience.
Overall Experience
7.6
General sentiment was disappointing due to multiple issues, despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:53

Property Description

Convenient Location
Located in Council Bluffs at the junction of Interstate 29/80 and Route 192, the Fairfield Inn & Suites Omaha East/Council Bluffs offers easy access to major highways and nearby attractions.

Modern Amenities
Enjoy air-conditioned rooms with free Wi-Fi, flat-screen TVs, coffee makers, and work desks. The hotel also features an indoor pool and serves a delicious continental breakfast with fresh fruit and cereal.

Nearby Attractions
Explore attractions like Dodge Riverside Golf Club and the Henry Doorly Zoo, located just a short distance away from the hotel.

Book your stay at the Fairfield Inn & Suites Omaha East/Council Bluffs for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OMA

Location

Guest Reviews

7.8
Based on 268 reviews
Cleanliness: 3.59
Service: 8.56
Location: 10
Room Quality: 6.55
Amenities: 7.58
Value for Money: 8.54
Food and Beverage: 10
Overall Experience: 7.6
D
Daniel • couple • us
2
Keep up the services.
Pros:

Clean and customer services.

Cons:

Location

2026-08-17 • via Nuitee
R
ronik589 • Family • Green Bay, Wisconsin
4
The good and bad
Pros:

Location convenient with good food/shopping options, Lauren at the front desk was AMAZING & the redeeming quality to this disasterous 1 night stay (she was kind, helpful, & running her poor tail off). Breakfast was pretty standard but decent, pool clean. That said, 1st room was not clean (got a double queen). There was no garbage bag in the bathroom, long hairs on toilet, dirty/streaked mirrors, soap scum crusted bathroom sink, mold and bugs on the corner of the bathroom. I've never in all my years of travel asked for another room, this was a first. The second room given had a huge yellow stain on the comforter that housekeeping tried to cover by putting it on the bed backwards, a disgusting shower stall streaked with used shampoo & dirt I think? Very scratchy sheets, beds with multiple pressure points from springs. The carpet throughout the building has worn holes and stains. If you stay, not worth more than $80/night. It's not a 10/10 place by far in our experience. A new housekeeper/provider would make a world of difference though.

2026-08-11 • via Tripadvisor
A
Amanda • family_with_children • us
4
Disappointing stay
Pros:

Check in process/staff were good, and the location is 10 mins from the zoo. I also liked that Cracker Barrel is right next door. Coffee was good but breakfast was not.

Cons:

The pool area is not good. The hot tub was broken and closed. When my son got in the pool (no one else was in the pool) he could feel he was swimming through long hair. The pool area is outdated, mildew/rusty, and small. There was also a very loud beep coming from the fire alarm every 2 mins in the pool area. Our hotel room was okay, but was warm even with keeping the air running all day. Beds were fine but the room had curtains that didn't close. Car alarms going off constantly in the parking lot. Lastly, we got back early from the zoo due to rain, and thought we'd watch a movie. They have two steaming apps for TV (Youtube and Netflix) and a few local TV channels. Youtube app kept freezing. I would recommend staying somewhere else, as there's lots of options in the area at this price point.

2026-08-10 • via Nuitee
C
Christie • couple • us
7
Slept well, it was quiet. Breakfast was lackluster and busy, but since it was toward the end of serving time food wasn’t
Pros:

Convenient location

Cons:

Cramped elevator, crowded breakfast

2026-08-02 • via Nuitee
J
JoAnn • couple • us
3
I was looking forward to a hot tub after a long travel and it was broken down
Pros:

Not hot

Cons:

Hot breakfast breakfast sausage the eggs, orange juice machine didn’t work

2026-07-25 • via Nuitee
G
Gamgam • solo_traveller • us
5
Pros:

Right off interstate.

Cons:

Hotel is tired, needs to be remodeled. Bathroom was really bad.

2026-07-17 • via Nuitee
M
Mo • couple • us
10
Perfect location, accommodations, and more
Pros:

Every morning there was a delicious variety of breakfast food (both hot and cold). The water pressure was perfect for showering. The staff was very helpful and accommodating.

Cons:

We had issues with checking in, but that was a computer problem, not staff.

2026-07-13 • via Nuitee
J
Jennifer • couple • us
8
2026-07-07 • via Nuitee
M
MN_TravellerMsp • Couples • Minnetonka, Minnesota
8
Easy check-in/out. Nice staff.
Pros:

Nice overnight hotel. Great staff. Clean room. Nice shower. Easy check in and out. Unfortunately the hot tub was being repaired — would have been nice after a long day of driving. The included breakfast had a nice assortment of food items.

2026-07-05 • via Tripadvisor
P
Patricia • solo_traveller • us
5
2026-06-30 • via Nuitee
S
Sierra • couple • us
10
It was friendly and comfortable
Pros:

Clean

Cons:

No microwave

2026-06-02 • via Nuitee
B
Brian • couple • us
6
2026-05-29 • via Nuitee
N
Nancy • couple • us
9
2026-05-29 • via Nuitee
D
Daniel • couple • us
10
2026-05-25 • via Nuitee
J
Joe • solo_traveller • us
9
2026-05-24 • via Nuitee
K
Kaya • couple • us
8
We will stay again next time we're in Omaha/Council Bluffs.
Pros:

The location of the hotel was very convenient and easy to get to from the interstate. Our room was upgraded (bonus!) when we arrived and the king size bed was very comfortable. I slept really great, which is rare when I'm away from home. The staff was very friendly and greeted us with smiles at every encounter. The shower had great water pressure and the lavender eucalyptus shampoo smelled amazing. I will definitely stay here again.

Cons:

Just being nit picky; there were cracks in the tile, scratches on the paint, bad remodel work with some of the lighting and plug-ins, and the location of some of the light switches was strange. Also, they didn't take cash for the "pantry" items, so my card was charged for a soda. But honestly, these things didn't keep me from enjoying our quick stay.

2026-05-12 • via Nuitee
B
Barbara • family_with_children • us
9
2026-05-04 • via Nuitee
M
Militaryfam • Couples
2
DO NOT STAY HERE
Pros:

We had two rooms and both smelled of animals. The carpet at the door looked like it had been chewed. The worst was when we looked in the bathroom and there was debris from an overhead vent on the counter that was probably knocked down by something in the vent system. We immediately checked out and did not stay.

2026-05-03 • via Tripadvisor
S
Stephanie • family_with_children • us
4
Cons:

Outdated, not worth the cost

2026-04-20 • via Nuitee
A
Angella • solo_traveller • us
2
Pros:

Location

Cons:

How old it really is versus the only line / website appearance, entire building smelt funky

2026-04-20 • via Nuitee