Crowne Plaza Cleveland at Playhouse Square by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (1610 reviews)
1260 Euclid Avenue , Cleveland , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good food options
Cons:
High parking fees
No hot water
Noise from construction

Categories

Cleanliness
7.76
Overall cleanliness was decent, but issues with no hot water and maintenance concerns were noted.
Service
9.23
Staff were consistently described as helpful and friendly, enhancing the overall experience.
Location
9.27
Many reviews praised the convenient location near bars, restaurants, and attractions.
Room Quality
8.22
Rooms were comfortable, although there were reports of noise and some maintenance issues.
Amenities
7.25
Amenities such as the pool were appreciated, but there were complaints about the lack of hot water.
Value for Money
7.71
The additional parking fee was viewed as excessive, impacting the perceived value for money.
Food and Beverage
8.26
Food options were described as good, but expensive.
Overall Experience
8.73
Guests had a generally pleasant stay with some noted issues but enjoyed the location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:33

Property Description

Spectacular Location and Modern Comforts

Luxurious Accommodations
Each room at Crowne Plaza - Cleveland at Playhouse Square offers a flat-screen TV, work desk, and coffee making facilities for your convenience.

Wellness and Dining Experience
Guests can stay active in the fitness center, unwind in the hot tub or sauna, and indulge in classic American cuisine at Encore Restaurant or enjoy a drink at Blue Bar.

Experience the best of Cleveland's attractions with Rock & Roll Hall of Fame, Cleveland Browns Stadium, and Quicken Loans Arena just a stone's throw away. Book now for an unforgettable stay at Crowne Plaza - Cleveland at Playhouse Square!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 49 per day.

Location

Guest Reviews

8.3
Based on 1610 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 7.25
Value for Money: 7.71
Food and Beverage: 8.26
Overall Experience: 8.73
J
JB HORSE JUDGE • solo_traveller • us
7
Probably wouldn't stay again
Pros:

Reasonable rate, Valet was good

Cons:

The front desk staff was put off by any questions or communication.

2026-04-29 • via Nuitee
I
India • family_with_children • us
4
We came we went but will never book again at this location.
Pros:

I liked it was downtown, it was clean and it had a nice bar inside

Cons:

I don’t understand how the rooms are so dull and basic to be paying so much per night. The one lady at the desk was so rude with my ESA animal and instead of saying something to me she was having all staff side eying my family and I and made us very uncomfortable considering it’s a service dog and I called prior to booking this hotel for our trip to Cleveland. I also didn’t like that we paid 55$ per night for parking and could only do valet which was annoying when we were on a trip there and didn’t like waiting and waiting when we felt we should have had the option to park ourselves if we wanted to. The beds we were in room 617 and the beds made the worst noise and not comfortable what so ever! Not to mention you have to get buzzed in but there was people who were able to get in that were clearly not actual guest and were allowed to use the bathroom which we felt was very unsafe especially because we noticed it ourselves when we came in very late and sat down in the lobby to take pictures. If you know you know downtown is flooded with a bunch of anybody so just turned us off! We really only booked there for the pool and never will I ever book there again !

2026-04-28 • via Nuitee
• couple • us
10
2026-04-25 • via Nuitee
H
Howard • couple • us
6
It was decent
Pros:

I enjoyed the hotel bar but it needs to stay open later than 10PM.

Cons:

The rooms were too small for the what you pay

2026-04-23 • via Nuitee
G
Garcia Pena • family_with_children • us
10
2026-04-23 • via Nuitee
• extended_group • us
9
2026-04-22 • via Nuitee
W
William • solo_traveller • us
5
2026-04-22 • via Nuitee
B
Big Cookie • solo_traveller • us
10
Pros:

Location was EXCELLENT from the theaters only a 4 min walk!! The hotel smells excellent as you come in like you're in the spa. Room was clean, beds were a little squeaky, but the bathroom light is so bright and awesome. Great service and stay. Would absolutely stay again and it was great for the price.
We did not pay for the $55 valet parking. We went around the backside of the hotel and used a ramp.

Cons:

The beds kinda ... Or box springs maybe. A bit squeaky

2026-04-20 • via Nuitee
E
Erin • family_with_children • us
7
2026-04-20 • via Nuitee
R
Rubina • couple • us
6
2026-04-12 • via Nuitee
A
Aaron • couple • us
10
2026-04-11 • via Nuitee
B
Billie Stokowski • family_with_children • us
8
2026-04-10 • via Nuitee
K
Kirklyn • family_with_children • us
10
Pros:

Perfect location for seeing the plays, just a short walk to Playhouse Square.

2026-04-10 • via Nuitee
A
Arlissa • couple • us
10
It was great
Pros:

The people

Cons:

Nothing

2026-04-10 • via Nuitee
M
Marissa • couple • us
4
It was fine for the night; beds were cozy, hotel was clean for the ost part- but for as much as we paid, I feel pretty d
Pros:

It was beautiful & felt welcoming, I had high hopes walking in.

Cons:

Dirty wash rags (that were folded as clean ones), lowest water pressure I have ever encountered at a hotel & the staff was rude.

2026-04-09 • via Nuitee
D
Dorothy • family_with_children • us
9
Fun stay!
Pros:

Great, and liked the restaurant

2026-04-07 • via Nuitee
A
Althouse • family_with_children • us
10
Pros:

Clean, comfortable and friendly!

2026-04-07 • via Nuitee
L
Larry • couple • us
1
Pros:

Nothing told us they couldn’t accept none of my cards plus they didn’t take cash

2026-04-07 • via Nuitee
S
SRIRAM • family_with_children • us
7
Overall good stay
Pros:

Location

Cons:

Room size and facilities inside the room, no microwave for a king room is a pain

2026-04-06 • via Nuitee
T
Teresa • couple • us
5
Pros:

I liked how comfortable the bed was

Cons:

The pool did not look like the pictures and it was a bit dirty

2026-04-06 • via Nuitee