Sutton Suites Hotel

Only a couple of restaurants nearby.

No soap, shampoo, or conditioner for the shower! Pathetic breakfast. We were happy to go somewhere else and pay for breakfast. Old, tired feel to the room. We payed $225 for a crummy room that wasn't worth $90. Front desk was understaffed.

Nothing

No breakfast

A little outdated

You need to renovate the place. It’s old and feels worn out and dirty even while it’s been cleaned.

My wife and I booked for 3 nights. We are very easy going people and don't expect a 5-star experience from a motel. However, the room we stayed in had a bunch of broken fixtures/items (eg towel rack, window latch, AC fan speed switch, the mini-safe). Additionally, the digital door lock didn't work the 1st night and the front desk person had to manually open the door with a key and told us that someone would have to get inside the room to fix it the next day.

Normally, we would let things like this slide--as I previously mentioned, we are easy going people and aren't expecting a Ritz-Carlton experience--but the final straw was that the cleaning service took our towels the morning after our 1st night and didn't replace them. When we came back later in the evening from spending the whole day trekking throughout Settle and wanted to shower, we were told that there were no towels available and we would have to wait until the morning. That is COMPLETELY UNACCEPTABLE. We did not want our towels to be taken in the first place and, ironically, they had a sticker posted in the bathroom mirror that states they won't replace towels unless we request them due to water conservation. Ha! Furthermore, why would they take our used towels (for whatever reason they deemed necessary) if they were unable to replace them with new ones? Totally moronic.

Bad breakfast broken things . Dingy place.

time for updates for the price. poorly represented breakfast, very limited

Property Probably needs to be updated.

Small bathroom for two to get ready

The hotel looked worn and dated.

The bed was as hard as a rock I tossed and turned all night and barely slept. I was in a room by the parking and even with the shades 100% closed the car lights were shining into my room all night. Everything is very dated and seemed musty. There was no hot/warm water in the shower so I ended up taking a cold shower at 4 am before leaving for my flight. There were spider webs in the shower so clearly my room wasn’t cleaned regularly with how large the webs were and some old ones dangling above the shower. When I returned from my flight I called as I was told to do when I reached the hotel shuttle pick up area- I was told it was a 40 minute wait at 9:30 pm. I was very confused because I was told when I got dropped off at the airport when I called when I got there it would be about 10 minutes and someone would pick me up. I told this to the man working 7/18/25 and he raised his voice said it’s 40 minutes and hung up. I called back and said it’s 9:30 at night I was told it would be 10 minutes and as a single women traveler I am not comfortable standing outside alone for 40 minutes and I needed something sooner. He said 40 minutes and hung up. So I called back and he automatically hung up. I called again and told him I would be taking an uber ($11.89) to get my vehicle at the hotel and will be contacting them for reimbursement as this is now a safety issue and customer service issue. He said I have to wait 40 minutes for the shuttle I said I won’t be here I’m getting an uber and he hung up.