Heartland City Hotel

Hotels
Independent
9.6 (22 reviews)
10 Kazan mahala, Tuzla, Federacija Bosne i Hercegovine, 75000 , Tuzla , BA

Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Television in common areas
Safe-deposit box at front desk
Free newspapers in lobby
Smoke-free property
Free self parking
See all facilities

Review Highlights

Pros:
Kind staff
Clean rooms
Centrally located

Categories

Cleanliness
9.58
The rooms were clean.
Service
9.75
The hotel hosts/staff were very kind and accommodating.
Location
9.59
The hotel is centrally located.
Room Quality
9.54
Standard quality for this hotel tier.
Amenities
9.57
Standard quality for this hotel tier.
Value for Money
9.53
Standard quality for this hotel tier.
Food and Beverage
9.58
Standard quality for this hotel tier.
Overall Experience
9.65
Highly recommended. All-in-all a great stay :)
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:35

Property Description

Enjoy Ultimate Relaxation
Escape to Heartland City Hotel and revel in a range of top-tier amenities designed to elevate your stay. Unwind with a refreshing drink at the bar or explore the city with bicycles available for rent.

Explore Local Attractions
Immerse yourself in the heart of Tuzla, just steps away from Gradski Park and Gazi Turali Beg Mosque. Discover the city's charm and history at your doorstep.

Modern Comfort and Convenience
Indulge in our air-conditioned rooms equipped with flat-screen TVs and complimentary Wi-Fi. With attentive housekeeping and in-room safes, your comfort is our priority.

Come experience the best of Tuzla at Heartland City Hotel - book your stay today!

Important information:

Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJJ

Property Policies

  • Pets

    Pets not allowed

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

  • General

    Property is cleaned with disinfectant

  • General

    Property follows sanitization practices of Ecolab (3rd party expert - Global)

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.6
Based on 22 reviews
Cleanliness: 9.58
Service: 9.75
Location: 9.59
Room Quality: 9.54
Amenities: 9.57
Value for Money: 9.53
Food and Beverage: 9.58
Overall Experience: 9.65
V
Vesna
10
Pros:

I felt right at home. The hotel hosts/staff were very kind and accommodating. The rooms were clean. The hotel is centrally located. Highly recommended. All-in-all a great stay :)

2025-07-29 via Nuitee
M
Melanie
10
Pros:

Saubere und ruhige Unterkunft direkt neben der Einkaufsstraße.

2025-07-07 via Nuitee
R
Roy
8
Pros:

Hyvä paikka ja ystävällinen palvelu

2025-06-17 via Nuitee
S
Sam
10
Pros:

This is a great hotel that is very close to the old town. It is in a very walkable area and located very centrally. The hosts were also very kind and accommodating, and we spoke for a while about our travels. If you are going to Tuzla this is a great option that I highly recommend.

2025-05-15 via Nuitee
M
Murat
10
Best spot in Tuzla
Pros:

A wonderful family-run place in the heart of the city. They were very helpful and it was a pleasure to stay there thanks to them. I hope to stay again soon. Location is very close to all by walk distance (very easy to access the lakes and restaurants etc..)

2025-01-25 via Nuitee
G
Goran
10
Pros:

Friendly owners.

2024-06-16 via Nuitee
A
ANDREW MICHAEL
10
Great Hotel in Tuzla City Centre
Pros:

I am extremely happy I chose Heartland City Hotel for my stay in Tuzla because it was very centrally located but also not in one of the major streets, so it was also quiet at night. Moreover, it is a family-run enterprise and I was treated so very well during my entire stay.

I can therefore highly recommend the place for a stay of any length in Tuzla; breakfast is included, there is a cafe/bar on-site and plenty to do all around the area.

The only thing I would say - and this is more administrative than a negative - is to make contact with them ahead of your arrival (if driving) because the parking is down a narrow lane next to the property and you may need help with getting in.

2024-05-20 via Nuitee
B
Baha family
10
Pros:

Staying at this hotel was like being welcomed into a beloved family's home. The owners, who personally manage the hotel, were incredibly kind and accommodating. Their genuine hospitality made us feel truly at ease throughout our stay. The hotel itself is impeccably clean and conveniently situated, just a short walk from shopping, dining, and leisure options. For those seeking an exceptional experience in Tuzla, I highly recommend this charming establishment.

2024-05-03 via Nuitee
E
Enes
10
Pros:

Gre

2024-04-05 via Nuitee
H
Hasan
10
Pros:

The owners are very nice people.
Breakfast was very good.
Place is super clean

2024-02-24 via Nuitee
S
Sejo
10
Pros:

My favorite place to stay in Tuzla!

2023-12-27 via Nuitee
S
Senad
10
Pros:

Really enjoyed my stay. Location is very convenient and walkable to downtown restaurants and coffee shops. Hotel staff was very friendly and accommodating.

2023-10-06 via Nuitee
M
Mikkel
10
Hurtig booking og kort ophold..
Pros:

Dejligt hotel, med fantastisk service.. ankom først på aftenen, og skulle afsted med fly fra morgenstunden.. aftalt vækning og fik en god kop kaffe og kørsel til lufthavn..
Bestemt et sted jeg gerne vil besøge igen i længere tid..

2023-07-15 via Nuitee
K
Karim
10
Pros:

Lors de mon arrivée, la directrice de l'hôtel m'a expliqué qu'il y a eu une erreur lors de la réservation (j'ai réservé qq heures avant mon arrivée), et m'a proposé une solution d'hébergement alternative, j'ai eu un formidable appartement de 60 m2 en centre ville (à qqs mètres de l'hôtel). En plus, j'ai eu le droit à consommer gratuitement au bar pendant mon séjour.
Les gérants de l'hôtel sont un couple très gentil, Mr Popara Ibrahim m'a proposé de m'accompagner pour faire un tour en ville et m'a déposé à la station de bus pour mon départ.

2023-07-15 via Nuitee
V
Verified traveler
8
Ei valittamista
Pros:

Ihan perussiisti hotelli vanhakaupungin reunalla. Pieni päivittäminen paikallaan, mutta hintaan nähden ei valittamista. Palvelu ja henkilökunta erinomaista, aamiainen hyvä.

2023-04-20 via Nuitee
M
Michel
10
Pros:

What a lovely hotel an great owners. I can only recommend this! Your place in Tuzla!

2022-12-23 via Nuitee
A
Annette Qvist
10
Very nice stay in central hotel
Pros:

Very nice hotel with spotless clean room, very central location and a very friendly staff. Highly recommended and we will be back next time we are in Tuzla.

2021-09-06 via Nuitee
P
Peter self
8
Pros:

Hat gut gefallen Lage ist sehr gut etwas schwer zu finden

2020-03-13 via Nuitee
C
CopywriterBen partner
10
Pros:

Superb family-run hotel. The transfer service from Tuzla airport was excellent and solved a major headache in how to reach the city centre. The staff also offered to drive us to Tuzla bus station and helped us buy tickets to Sarajevo free of charge. Nothing seemed to be too much for the team.

This may not be the cheapest hotel in Tuzla, but the service is amazing - truly one of the best experiences I have had anywhere. Highly recommended.

2019-10-29 via Nuitee
S
Scott
10
5/5
Pros:

The owners were super polite, the hotel is 50 meter from the head Avenue of the town. Amazing service, fresh rooms. Seems newly renovated. IF you go to Tuzla you should 100 % stay at this hotel.

2019-09-11 via Nuitee