Hampton Inn Fort Worth Southwest Cityview

Everything was easy

I

Close to the area we came in to work at .. less than 2 miles from waterside open mall area with lots of great stores and eatery’s !!! Convents located for us

Price gouging during TCU Parents Weekend. Also, the communal bottle of lotion in the bathroom was gross. I'm a frequent traveler and this was my least favorite stays in 10 years. It was old, the room smelled old, must and mildew. The bottle of lotion was the worst though. The owners don't do justice to the Hampton Inn brand. It is also not convenient to TCU.

Mrs. Billie was very professional from the beginning to the end. There was another receptionist but I didn’t get her name, she was extremely polite as well.

Staff was great, top notch! The building and premises need a lot of work. The ceiling in our room had a huge water mark and a cheap repair done to fix it. Water pressure was bad and rooms are outdated and need to be modernized. Hilton needs to spend some money and renovate this hotel, parking lot and amenities.

We needed to modify out reservation twice and the front desk staff were amazing and went above and beyond to make sure we could stay in the accessible room needed.

I hated the hotel outdated rooms, hair in my tub when I checked in, the sheets on bed wasn't clean. The hotel really need a makeover it smells old and the entire hotel is very old looking. I travel three to four times a year, I have booked Hampton Inn all over the world. This hotel was the worst, never staying at the hotel ever again. I wish I could get my money back.

The staff was excellent. The hotel area was excellent. Breakfast was average.

The hotel itself, however, was not on the level. Literally. The floor in the bathroom slanted up, except the toilet slanted back. My bathroom door would not stay open on its own and had to be pulled open with a trashcan. A drawer in the nightstand beside the bed was possessed and would open every time you closed it. Most likely because the floor is slanted forward. In the pool area, there was an odd rise in the floor, where the hot tub had once been. The pool was over chlorinated.

All in all, I would give my stay three stars.

This property needs a little revamping

Just a little old but it’s ok

Breakfast. Staff was very nice and accommodating

My family and I enjoyed the stay.

The woman at the desk was absolutely amazing. She was very nice and made sure we were taken care of. We had to switch rooms immediately due to a thermostat malfunction. The 2nd rooms air conditioner soaked the floor. The tv screen was smurf blue making it hard to watch anything. The breakfast was sub par..... warm milk, crunchy omletes. Warm dirty indoor pool that felt more like a sauna. But the lady at the front desk deserves a raise for being so amazing to us.

Staff very nice. Our AC froze up and when it thawed it made the carpet saturated with water. Shower head leaked terribly, screens outside of our window was cut like someone tried to break in. Staff was genuinely accommodating but out of there control on a late Saturday night. The hotel was outdated and needed lots of TLC. I wouldn’t say it was dirty just old. I would not stay there again or recommend it. $125 a night was overpriced.

Good stay

Staff at the front desk and at the breakfast area were exceptional.

Staff was friendly and efficient. I had read previous reviews about the property being out dated which didn’t bother me much so I was expecting it. I rented 2 rooms, one was fine the other smelled like old sweat. Again already saw reviews about this complaint. Nothing some febreeze and room fresheners couldn’t fix. The stay was great for what we needed, everyone was friendly and my kids felt safe. That was the important part

Great stay

Quiet in spite of proximity to freeway. Lots of dining and shopping nearby.