Comfort Suites Normal University area

Hotels
•
Comfort Suites
7.6 (137 reviews)
310B Greenbriar Drive , Normal , US
+1 309-452-8588

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Pets allowed
See all facilities

Review Highlights

Pros:
Good breakfast
Convenient location
Cons:
Dirty rooms
Poor maintenance

Categories

Cleanliness
5.83
Multiple mentions of dirty rooms, mildew smells, and poor maintenance.
Service
8.8
Some reviews mention rude staff, but also positive service experiences overall.
Location
9.34
Good location; convenient access to nearby amenities and attractions.
Room Quality
6.79
Issues with outdated rooms, maintenance problems, and cleanliness concerns.
Amenities
6.82
Amenities reported as lacking, including gym equipment missing and pool issues.
Value for Money
8.28
Some guests felt the price was too high for the quality of the stay.
Food and Beverage
9.83
Breakfast was frequently cited as good and a positive aspect of the stay.
Overall Experience
8.3
Mixed feelings; many guests enjoyed their stay, despite significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:26

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel is strategically situated near major interstates and popular attractions like U.S. Cellular Coliseum and Illinois State University.

Full-Service Amenities
Guests can take advantage of complimentary Wi-Fi, a heated indoor pool, hot breakfast, and a business center, ensuring a comfortable stay for both leisure and business travelers.

Well-Equipped Guest Rooms
Each room is furnished with essential amenities such as refrigerators, microwaves, and safes, providing convenience and comfort throughout your stay.

Book your stay at Comfort Suites today for a delightful experience filled with convenience and relaxation.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BMI

Location

Guest Reviews

7.6
Based on 137 reviews
Cleanliness: 5.83
Service: 8.8
Location: 9.34
Room Quality: 6.79
Amenities: 6.82
Value for Money: 8.28
Food and Beverage: 9.83
Overall Experience: 8.3
M
Mark • solo_traveller • us
6
2026-10-17 • via Nuitee
J
Jermal • solo_traveller • us
4
Cons:

Kids running above me all night made it hard to sleep....bathroom outdated and paint falling off walls...

2026-10-13 • via Nuitee
L
Laneka • solo_traveller • us
1
Bad experience
Cons:

This was one of the worse experiences I have encountered at a hotel through booking.com. The elevator was broke myself and my daughter were on the 3rd floor. The room wasn't clean the bathroom had bugs on the shower curtain, the refrigerator was unplugged and dirty. Wasn't able to use the pool due to it being closed by the health department. And there was a very strong mildew and mold smell throughout the entire building including my room. Lastly the sofa wasn't clean. Didn't have a choice but to stay because of a 8pm check in because of my train arrival.

2026-10-10 • via Nuitee
C
CleaningEquipment • family_with_children • us
6
Okay
Pros:

The pool wasn't open and the site never mentioned that in description.

Cons:

No pool for my kids

2026-06-15 • via Nuitee
R
Riyad • extended_group • ca
10
2026-06-11 • via Nuitee
P
Punky • couple • us
4
Not happy and paid to much for the dirt
Pros:

It was close to restaurants

Cons:

The property needs a deep cleaning. Also, I was willing to pay more for a swimming pool, but it was closed by the Health Department. That did not fare well and added to overall experience. The charge for the hotel was outrageous especially when the place we stayed in Chattanooga TN was a fantastic experience for $100 less for the night.

2026-05-19 • via Nuitee
H
HEATHER • family_with_children • us
9
2026-05-11 • via Nuitee
K
Katelyn • solo_traveller • us
8
2026-05-10 • via Nuitee
R
Robert • extended_group • us
10
Great nights sleep in a clean quiet place to stay.
Pros:

Nice and quiet. Easy to access the place.

Cons:

Breakfast was ok.

2026-05-09 • via Nuitee
C
Cecelia • solo_traveller • us
7
Cons:

Great location. Super close to lots of stores.

2026-05-03 • via Nuitee
A
Anna • family_with_children • us
9
2026-04-25 • via Nuitee
T
Tabetha • couple • us
1
Do yourself a favor and don’t.
Cons:

The room was filthy. There was a very bad smell. The was something on the walls, food left in the fridge, something sticky all over the lamp, door was covered in dents and rust. Felt really gross being in that room. Fitness center was missing almost all dumbbells. It had no towels or anything available to wipe the machines down. Also a very bad smell in there. Pool was shut down by the health dept. Would not ever go back to this hotel.

2026-04-24 • via Nuitee
R
Ron • extended_group • us
6
Overall met our needs two different nights. Cold food and no pool was disappointing
Pros:

Employees were nice. We had seven rooms and they accommodated us. Good variety at breakfast.

Cons:

Some rooms were smoky or obvious pot smell. We picked your hotel because we brought a high school baseball team and wanted to use the pool. Not having the pool or knowing it was going to be closed at all kind of sucked. The hot food was cold one morning because it wasn’t plugged in.

2026-04-23 • via Nuitee
W
Williams • extended_group • us
10
Excellence
Pros:

No struggles, discrepancies, or issues. Excellent hospitality.

Cons:

N/A

2026-04-22 • via Nuitee
G
Griffin • couple • us
1
I say no
Pros:

Cheap

Cons:

It was not cleaned well at all! Had other peoples trash in the bin disinfectant wipes under the bathroom sink wrapped around a pipe. And more on top of a wooden closet like they didn't finish cleaning it and left it up there. There was cheese balls under the beds and the bathroom door was really warn with paint chips and discoloration, like they never wiped but down. A lot of the furniture has scuffs. Also found a random red pill near the mini fridge. Also the pool was down and on the door there was a paper saying it was down for poor maintenance.

2026-04-21 • via Nuitee
D
Drew • couple • us
10
2026-04-19 • via Nuitee
A
Amy • extended_group • us
7
2026-03-31 • via Nuitee
R
Rodrigo Cambraia • family_with_children • us
10
2026-03-18 • via Nuitee
R
Rodrigo Cambraia • family_with_children • us
10
2026-03-18 • via Nuitee
C
Christopher • family_with_children • us
5
Needs a good cleaning and maintenance of the room
Pros:

Location

Cons:

Cleanliness of the hotel

2026-02-09 • via Nuitee