Copthorne Hotel Greymouth

Hotels
Kingsgate Hotels
8.1 (2420 reviews)
32 Mawhera Quay , Greymouth , nz

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Lower bathroom sink
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Cleanliness issues
Parts of hotel need renovation
Slow service in restaurant

Categories

Cleanliness
7.48
Mixed sentiments were noted regarding cleanliness, with some guests mentioning chemical smells and tired-looking exteriors.
Service
8.45
Overall, guests highlighted friendly service from the staff, though there were remarks about slow service in the restaurant.
Location
8.49
Many reviews praised the hotel's convenient central location.
Room Quality
7.94
Rooms were described as spacious and comfortable, yet some were noted as needing renovation.
Amenities
7.97
Amenities mentioned include good food services and a comfortable shower, but some elements were considered dated.
Value for Money
8.43
The hotel was generally perceived as good value for the price.
Food and Beverage
7.98
Guests had positive experiences with restaurant food, although there were some service delays.
Overall Experience
8.05
Overall satisfaction with the stay was noted, despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:23

Property Description

Riverside Location:
Located in the heart of town, Copthorne Hotel Greymouth offers a picturesque riverside setting, providing guests with a serene and scenic environment to relax in.

Modern Accommodation:
Our hotel boasts comfortable and modern rooms, ensuring a cozy stay for all guests. Whether you're here for business or leisure, our accommodation is designed to meet your needs.

Unlimited Free WiFi:
Stay connected throughout your visit with our complimentary unlimited WiFi service. Share your adventures, stay in touch with loved ones, or catch up on work with ease during your stay at Copthorne Hotel Greymouth.

Book your stay at Copthorne Hotel Greymouth now and experience the perfect blend of comfort, convenience, and natural beauty.

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests' name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Guests under the age of 18 can only check in with a parent or official guardian.

For more information, please contact the property using
the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HKK

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 2420 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 7.98
Overall Experience: 8.05
J
James couple au
7
Probably very good in winter, but room is too hot on a warm day.
Pros:

Good size rooms; good location.

Cons:

Room was very warm and no air-conditioning; very limited capacity to open window

2026-03-07 via Nuitee
A
Astrid family_with_children de
6
Cons:

Waschbecken im Bad viel zu niedrig montiert, keine Klimaanlage, Spengleranlage war komplett sichtbar...

2026-03-07 via Nuitee
E
Erich solo_traveller nz
7
Adequate
Pros:

bed was very comfortable, clean linen excellent shower

Cons:

external window in the bathroom wouldnt close and the latch was broken
Shower was excellent in terms of water pressure and hot water. I couldnt help but wonder at the sheer waste of hot water with the current shower rose being used. The amount of hot water being used with the very high flow rate must mean your power bill is much higher than it needs to be. I strongly suggest you invest in shower roses that still give an excellent shower but using half the amount of hot water. The breakfast was average. having only one toaster (albeit a double toaster) for so many guests created a real bottle neck. There was only one kind of juice to choose from - orange juice- and it was the cheap kind- some real orange juice but with cordial added- The pastries were somewhat stodgy, the cereals were a bit limited, having a staple like weetbix available would have been nice.

2026-03-07 via Nuitee
S
Shirley family_with_children gb
10
Spacious room with a balcony.
Pros:

The location was ideal, the staff were friendly, the room was spacious and clean, and the bed was comfortable. A very good night's stay. Food in the restaurant was delicious.

Cons:

There was nothing to dislike

2026-03-07 via Nuitee
B
Bevan couple nz
7
As above. Otherwise satisfactory
Cons:

Not a very friendly welcome from reception staff

2026-03-07 via Nuitee
J
JODY couple au
8
TranzAlpine train to Greymouth was great. Copthorne hotel was a good little stopover.
Pros:

We had dinner at the restaurant, very nice.
The staff at reception were extremely helpful and friendly.

2026-03-07 via Nuitee
H
Hildegard couple us
9
Good experience.
Pros:

Clean and friendly staff.

Cons:

N/A.

2026-03-05 via Nuitee
L
Lynne couple nz
7
Comfortable
Pros:

Lovely view of the grey river and near town

2026-03-05 via Nuitee
G
Guilherme family_with_children nz
9
2026-03-05 via Nuitee
J
Jenifer couple us
10
Pros:

Restaurant

2026-03-04 via Nuitee
J
John couple gb
7
The best of a sad bunch of town centre hotels
Pros:

A good basic hotel right in the middle of the town centre.

Cons:

For a Copthorne it felt like a work in progress, with many disused rooms and blocks adjacent the main building. The whole place seemed grey and dismal like the town.

2026-03-04 via Nuitee
E
Edmund solo_traveller gb
9
Very convenient, very clever, quiet. Excellent scallops slightly l good chicken ceasce
Pros:

Excellent location

Cons:

Nothing

2026-03-02 via Nuitee
B
BoydL couple gb
10
Great hotel with free parking
Pros:

Great location for catching the Trans Alpine Express. The room was very nice and had a small balcony. Staff were super friendly

Cons:

N/A

2026-03-02 via Nuitee
S
Stefan family_with_children ch
7
2026-03-02 via Nuitee
M
Melanie family_with_children nz
8
2026-03-01 via Nuitee
P
Peter couple ch
7
2026-03-01 via Nuitee
O
Olivier family_with_children nz
7
Will come back but it was not the best way to showcase New Zealand to our family from Canada.
Pros:

Mel who served us cocktails is the most amazing, friendly person.

Cons:

Booked through Booking.com. Family room and double room. Got 3 rooms on 3 different floors with a 5 & 6 year alone in a room. Laura helped here to try and solve the booking.
Order cappuccino for breakfast, got a Latte. Asked for sugar, had to get up and look for it ourselves.
Shared a balcony with other guests.

2026-03-01 via Nuitee
B
Bernie couple ie
7
Good value but needs some investment .
Pros:

Food really good, Accommodation was good value

Cons:

Appears to be undergoing refurbishment and it needs investment . Exterior of the building needs updating. Possible separate restaurant from hotel lobby somewhat.

2026-02-28 via Nuitee
E
Erin couple nz
7
2026-02-28 via Nuitee
M
Michael solo_traveller nz
7
2026-02-28 via Nuitee