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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Board games/puzzles
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Kid meals
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Coffee Shop on site
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Broadcast Live sport events
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Art gallery on site
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Electric bicycle charging station
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Guest education on local ecosystems and culture
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Mercure Bordeaux Chateau Chartrons, nestled in the historic wine trade district, offers elegant and contemporary air-conditioned rooms with modern amenities like flat-screen TVs and free Wi-Fi.
Exquisite Dining Experience
Indulge in a culinary journey at the newly renovated Winter Garden restaurant, where you can savor a fusion of contemporary cuisine with fresh, seasonal ingredients and multicultural influences in a tropical ambiance.
Convenient Location and Parking
Located just a short drive from Bordeaux City Centre and close to the River Garonne, our hotel also provides private garage parking. Explore the nearby attractions, including the CAPC Modern Art Museum, within walking distance.
Experience luxury, fine dining, and convenience at Mercure Bordeaux Chateau Chartrons. Book your stay now!
A prepayment via credit card is required to secure your reservation. Please note that the credit card used for prepayment will be requested on arrival.
Extra beds for children under the age of 12 are available only in the superior rooms and upon request.
Before going to the garage to park your car, please report to reception. Please note that there is no elevator access to the garage, only stairs.
Please note that all rooms can have a double bed or twin beds upon request. Please specify your bedding preference in the special request box at the time of booking. The king-size beds are made of 2 twin beds attached together.
Please note that the air conditioning is switched on depending on the weather.
Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.
Location
Guest Reviews
Emplacement
Pas de climatisation alors que les nuits etaient chaudes durant notre sejour !
La camera era piuttosto nuova e fornita di diversi comfort.
Il letto è ampio, spazioso e molto comodo, in generale la camera è accessoriata e dotata di postazione scrivania.
Il bagno era dotato sia di vasca che di doccia.
La colazione era molto ricca e con una vastissima scelta.
L'albergo in generale ha uno stile che deve piacere ma è molto ben curato e pulito.
Per essere una camera Superior francamente ci si aspettava qualcosa di più atteso che:
- il wc era separato dal resto del bagno;
- la camera era molto poco illuminata e quindi, se di giorno se poteva sfruttare la luce del sole, la sera ci si trovava del tutto in penombra;
- non era nemmeno presente un frigo;
- le dimensioni complessive erano piuttosto piccole.
In generale il costo è un po' sproporzionato atteso che per raggiungere il centro storico sono circa 2 km.
La taille de la chambre et le cadre reception
La chaleur dans la chambre mais on m a changé immédiatement de chambre
Ubicación, transporte público cercano, parking propio aunque de plazas pequeñas.
Decidimos alojarnos en este hotel precisamente por las buenas reseñas que tenía. Pues bien, no podemos estar más decepcionados. En primer lugar, nuestra habitación no estaba disponible cuando llegamos, así que tuvimos que esperar. Cuando se suponía que la habitación tenía que estar lista, tampoco lo estaba. Entramos media hora más tarde tras insistirles en las molestias que nos estaban ocasionando y tras pedirme los documentos de identidad una y otra vez cada vez que preguntaba si ya estaba la habitación lista. No se molestaron ni en tener un pequeño gesto comercial. Una "suite" que no merece su nombre ni sus estrellas, sin apenas iluminación y ruido constante de la máquina de aire. Personal poco atento y con poca empatía hacia las familias (no dejaron juego de toallas para el niño). Sin duda, primera toma de contacto muy desagradable con el hotel.
Manque la clim
A estadia foi agradável
O pequeno almoço sem reposição ....... inclusive um colaborador tirou todos os crepes disponíveis, colocou chocolate e desapareceu para a cozinha......
Emplacement, confort,verre d accueil literie
Pas de clim,chaleur intenable dans les chambres
Pas d eau tt la journée, ni d eau potable
Ascenseur en panne
La chambre était très mal insonorisée, on entendait distinctement les passants discuter dans la rue, sans parler de la circulation.
De plus la chambre était beaucoup trop chauffée, impossible de régler. Lorsque j'ai signalé à la réception, on m'a dit de façon laconique que c'était normal, car la journée était chaude (il faisait 20 degrés à Bordeaux, loin d'une canicule)
El hotel está muy bien, las camas individuales son cómodas y de un buen tamaño, las habitaciones son amplias. La cafetería y restaurante están muy bien y se come bien. Hay un desayuno express a muy buen precio. En general la decoración de las habitaciones y de los espacios comunes son acogedores, está limpio y el personal es muy amable. El barrio es muy tranquilo y está relativamente cerca del centro.
No me gustó la bañera es algo estrecha y en la ducha el agua sale con poca presión.
Le personnel est agréable
Le manque de luminosité dans la chambre 115 en raison de la végétation extérieure
Le confort et la présence d'un parking au sein de l'hôtel.
Par ailleurs la possibilité de voyager avec mon chien.
Un manque d'explication pour contrôler le chauffage de la chambre.
En effet, il faisait bien trop chaud pour dormir.
L’hôtel très agréable, le cadre est super et l’emplacement est pas mal. Quartier peu animé autour de l’hôtel mais tout se fait très bien à pied. Le personnel est à l’écoute de sa clientèle. Chambre spacieuse
Pas de savon dans la salle de bain en arrivant à l’hôtel. Nous avons dû prévenir et relancer la réception à deux reprises pour avoir du savon. Celui ci a été déposé dans la salle de bain dans un coin sans même avoir été remplacé par l’ancien. Ce n’est qu’un détail certes mais cela donne l’impression d’avoir déranger.
Les chambres ne sont pas insonorisé. Peu importe l’heure on entend les bébés pleurer la nuit, les gens parler dans le couloir le matin et les portes claquer dès le petit matin.
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