Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds
Excellent service
Cons:
Inconsistent breakfast quality
Some cleanliness issues

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness positively, but there are concerns regarding furniture cleanliness.
Service
8.8
Numerous reviews highlight the friendly and professional service.
Location
8.34
Well located near public transport according to several reviews.
Room Quality
7.79
Rooms are described as comfortable but some reports of issues like heating and decor.
Amenities
8.32
Amenities are noted to be satisfactory, though there's room for improvement in entertainment options.
Value for Money
7.78
Value reflects the positive feedback overall, but some commented on the quality of breakfast.
Food and Beverage
7.33
Mixed reviews on breakfast quality, with some items being unsatisfactory.
Overall Experience
7.8
Many guests report a positive overall experience, but some highlighted specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:29

Property Description

Luxurious Accommodation
Mercure Bordeaux Chateau Chartrons, nestled in the historic wine trade district, offers elegant and contemporary air-conditioned rooms with modern amenities like flat-screen TVs and free Wi-Fi.

Exquisite Dining Experience
Indulge in a culinary journey at the newly renovated Winter Garden restaurant, where you can savor a fusion of contemporary cuisine with fresh, seasonal ingredients and multicultural influences in a tropical ambiance.

Convenient Location and Parking
Located just a short drive from Bordeaux City Centre and close to the River Garonne, our hotel also provides private garage parking. Explore the nearby attractions, including the CAPC Modern Art Museum, within walking distance.

Experience luxury, fine dining, and convenience at Mercure Bordeaux Chateau Chartrons. Book your stay now!

Important information:

A prepayment via credit card is required to secure your reservation. Please note that the credit card used for prepayment will be requested on arrival.

Extra beds for children under the age of 12 are available only in the superior rooms and upon request.

Before going to the garage to park your car, please report to reception. Please note that there is no elevator access to the garage, only stairs.

Please note that all rooms can have a double bed or twin beds upon request. Please specify your bedding preference in the special request box at the time of booking. The king-size beds are made of 2 twin beds attached together.

Please note that the air conditioning is switched on depending on the weather.

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8
Based on 2519 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 7.8
C
Cumps • couple • be
8
2026-06-27 • via Nuitee
L
Lebon • solo_traveller • fr
10
2026-06-27 • via Nuitee
B
BROUWERS • solo_traveller • be
9
Pode ser melhor
Pros:

Atendimento na recepção.
Estacionamento no hotel
Café da manhã
Quarto confortável

Cons:

Quarto apertado com guarda roupa muito pequeno! Teto do quarto pintado de PRETO!
Pouca luz no quarto

2026-06-24 • via Nuitee
L
Luiz • couple • br
3
Bom hotel mas com serviço deficiente.
Pros:

Localização próxima ao aeroporto.

Cons:

Ar condicionado não funcionando em um período de forte calor na França. Nenhuma satisfação foi dada à minha reclamação. Tenho ainda uma nova estadia agendada em 26-28 junho, com preocupação em novamente passar pelo mesmo problema.

2026-06-24 • via Nuitee
V
Valerie • couple • fr
9
Très bon accueil et prestation de qualité
Pros:

Accueil aimable. Climatisation silencieuse. Petit déjeuner

Cons:

Un peu éloigné des transports en commun

2026-06-24 • via Nuitee
C
celine • solo_traveller • fr
10
Très bon hôtel
Pros:

Le confort de la chambre le petit déjeuner

Cons:

Rien

2026-06-23 • via Nuitee
R
Richard • solo_traveller • fr
9
Une bonne adresse à Bordeaux
Pros:

Hôtel très bien placé et chambre est très confortable

Cons:

Rien!

2026-06-22 • via Nuitee
B
Beatrice • extended_group • fr
7
Un peu déçue : la table du petit déjeuner collait ( mal nettoyée)
Pros:

L’espace. C’est un grand hôtel où l’on respire

Cons:

Nous récupérons nos clés des deux chambres réservées : en arrivant dans la chambre, nous découvrons que ni la chambre, ni la salle de bains n’ont été nettoyées ( 14h30). La climatisation était très faible et celle de mon fils ne marchait pas

2026-06-21 • via Nuitee
A
Arez • solo_traveller • pt
5
Pros:

Cama confortável.

Cons:

Camas não foram separadas conforme 2 vezes solicitado.
Ar condicionado avariado.Forneceram ventoinha.
TV sem sinal.

2026-06-20 • via Nuitee
S
Souad • couple • fr
9
très bien je reviendrais
Pros:

confort

Cons:

pas de miroir grossissant pour se maquiller

2026-06-19 • via Nuitee
M
Moustapha • couple • fr
10
2026-06-18 • via Nuitee
P
Pegnic • solo_traveller • fr
9
Pros:

Le calme

2026-06-18 • via Nuitee
B
BARAL • solo_traveller • gp
8
Pros:

petit dejeuner varié et excellent
espaces exterieurs bien aménagés et accueillants
literie de tres bonne qualité
personnel aimable et attentif

2026-06-17 • via Nuitee
K
Katherine • solo_traveller • gb
8
Pros:

Efficient reception staff. Comfortable bed, and good shower. Room was cleaned daily.
Good secure underground car park.

Cons:

Room was very dark, with very low lighting. Could not open one of the two exterior gauze type blinds.
No coffee machine in the room, which we have had in other Mercure hotels, just a kettle. Coffee was not replenished after the first day of a four night stay.

2026-06-17 • via Nuitee
D
Danielle • family_with_children • au
5
it was average
Cons:

we had specifically booked an adjoing suite as we had our children however the interconnecting door was broken and couldn't be opened or fixed. There were apparently no other interconnecting rooms available.

2026-06-16 • via Nuitee
F
Françoise • couple • lu
8
2026-06-15 • via Nuitee
E
EUGENIO • couple • fr
9
Pros:

Le parking avec pas mal de place disponibles et de dimensions raisonnables. Présence de recharge éléctrique. L'emplacement par rapport au centre ville, joignable à pieds ou un bus ou en tram.
Le petit déjeuner copieux et varié et de bonne qualité. Le personnel à l'accueil très aimable et disponible. Le silence. Très bien les équipements dans la chambre privilège. La présence d'un bar et d'un restaurant dans l'hotel. Cusine restaurant de bonne qualité.

Cons:

Poste de travail dans la chambre privilège assez réduit. Serveurs au restaurant peu disponibles et temps d'attente trop long.

2026-06-15 • via Nuitee
N
Nicolas • couple • fr
7
Bon hôtel mais avec un rapport qualité prix plus que moyen.
Pros:

L’emplacement et l’espace extérieure, la chambre est spacieuse. Le personnel à l’accueil professionnel

Cons:

Évier salle de bain bouché, service restauration et chambre pas au niveau. Bruyant.

2026-06-15 • via Nuitee
P
Pierre Francois • couple • fr
8
2026-06-14 • via Nuitee
N
Nelson • couple • pt
7
Good value for money, perfect for a short weekend getaway
Pros:

Good location, close to the city center but outside the main noisy area. Staff is nice.

Cons:

Hotel is a bit dated and lighting in the room is very dim.

2026-06-14 • via Nuitee