Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable beds
Excellent service
Cons:
Inconsistent breakfast quality
Some cleanliness issues

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness positively, but there are concerns regarding furniture cleanliness.
Service
8.8
Numerous reviews highlight the friendly and professional service.
Location
8.34
Well located near public transport according to several reviews.
Room Quality
7.79
Rooms are described as comfortable but some reports of issues like heating and decor.
Amenities
8.32
Amenities are noted to be satisfactory, though there's room for improvement in entertainment options.
Value for Money
7.78
Value reflects the positive feedback overall, but some commented on the quality of breakfast.
Food and Beverage
7.33
Mixed reviews on breakfast quality, with some items being unsatisfactory.
Overall Experience
7.8
Many guests report a positive overall experience, but some highlighted specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:29

Property Description

Luxurious Accommodation
Mercure Bordeaux Chateau Chartrons, nestled in the historic wine trade district, offers elegant and contemporary air-conditioned rooms with modern amenities like flat-screen TVs and free Wi-Fi.

Exquisite Dining Experience
Indulge in a culinary journey at the newly renovated Winter Garden restaurant, where you can savor a fusion of contemporary cuisine with fresh, seasonal ingredients and multicultural influences in a tropical ambiance.

Convenient Location and Parking
Located just a short drive from Bordeaux City Centre and close to the River Garonne, our hotel also provides private garage parking. Explore the nearby attractions, including the CAPC Modern Art Museum, within walking distance.

Experience luxury, fine dining, and convenience at Mercure Bordeaux Chateau Chartrons. Book your stay now!

Important information:

A prepayment via credit card is required to secure your reservation. Please note that the credit card used for prepayment will be requested on arrival.

Extra beds for children under the age of 12 are available only in the superior rooms and upon request.

Before going to the garage to park your car, please report to reception. Please note that there is no elevator access to the garage, only stairs.

Please note that all rooms can have a double bed or twin beds upon request. Please specify your bedding preference in the special request box at the time of booking. The king-size beds are made of 2 twin beds attached together.

Please note that the air conditioning is switched on depending on the weather.

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8
Based on 2249 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 7.8
F
Fousseyni • solo_traveller • fr
9
2 nuits c'est peu, je reviendrais pour une semaine
Pros:

en plein centre ville, calm et confortable

Cons:

rien

2026-03-21 • via Nuitee
P
Paolo • extended_group • it
8
2026-03-20 • via Nuitee
R
Rachel • family_with_children • fr
9
Pros:

Bien placé. A 5/10 min à pied du tram.
Personnel efficace, agréable et souriant.
Chambres spacieuses, bien décorées, propres, bien équipées et literie confortable.
Facile de se garer à côté de l'hôtel qui possède lui même un parking.

2026-03-20 • via Nuitee
B
Brian • family_with_children • ie
10
2026-03-19 • via Nuitee
S
Smith • extended_group • fr
5
Cons:

L'absence d'eau chaude le soir

2026-03-19 • via Nuitee
C
Claire • couple • fr
10
2026-03-19 • via Nuitee
M
Mylène • family_with_children • fr
10
Pros:

Séjour très agréable.

2026-03-19 • via Nuitee
C
Collett • family_with_children • fr
9
Pros:

Staff very kind and accommodating with a baby. Lovely resturant and bar which were very well used by all guests, so had a really nice vibe.

2026-03-18 • via Nuitee
A
Annie • solo_traveller • ch
10
Pros:

Tout était au top, de l’accueil à la chambre.

2026-03-18 • via Nuitee
P
paolograndi • family_with_children • it
9
2026-03-18 • via Nuitee
Y
Yoni • family_with_children • fr
8
2026-03-16 • via Nuitee
J
Jeni • family_with_children • gb
10
Bordeaux city break
Pros:

The location was ideal for visiting attractions in the port area of Bordeaux. Especially the Cité du vin and the Bassins Lumineux. It was a pleasant walk to the centre of Bordeaux or an easy tram ride.
I found the décor quirky and interesting.
My dog was given a collapsible travelling water bowl which will be very useful on trips.

Cons:

Although the décor was interesting it did make the rooms rather dark.
I didn't have breakfast at the hotel as I was unimpressed by the selection offered for the price.
We found a little message concerning complimentary Bordeaux biscuits, but we didn't find the biscuits 😞

2026-03-16 • via Nuitee
P
Pelletant • couple • fr
7
2026-03-16 • via Nuitee
K
Karine • couple • fr
7
Pros:

L'ambiance et style sympa

2026-03-16 • via Nuitee
R
Romain • family_with_children • fr
10
2026-03-15 • via Nuitee
A
anne-laure • couple • fr
7
Séjour correct malgré tout.
Pros:

J’aime sa localisation et sa décoration.
J’ai aimé l’amabilité et la disponibilité des gens du room service.

Cons:

J’ai un peu déploré la poussière, le bouchon de la baignoire cassé, et le gel douche vide à l’arrivée.

2026-03-15 • via Nuitee
C
Collé • family_with_children • fr
8
2026-03-15 • via Nuitee
F
Florent • couple • fr
9
Emplacement tranquil et bien placé nous avons fait bordeaux uniquement à pied personnel discret et serviable je recomman
Pros:

Chambre au top des petits biscuit locaux offert et même des chocolat offert par l’établissement (st valentin) attention très apprécié!!

Cons:

La salle de bain est très vieillissante pommeau de douche sans pression dommage pour un si belle établissement.

2026-03-14 • via Nuitee
S
Samuel • extended_group • fr
6
Cons:

Trop chaud dans la chambre, le rideau ne ferme pas correctement, la lumière du jour passe. Chambre basique pour ce prix.
Petit déjeuner très cher pour la qualité.

2026-03-14 • via Nuitee
E
estelle • couple • fr
10
Parfait pour quelques jours
Pros:

L’emplacement, la gentillesse et le professionnalisme du personnel, la propreté et le confort

Cons:

Chambre un peu trop sombre

2026-03-13 • via Nuitee