Best Western University Inn

Hotels
•
Best Western
7.5 (311 reviews)
902 W Killarney St , Urbana , US
+1 217-328-4400

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Spacious rooms
Friendly staff
Smooth check-in/out
Good location
Comfortable/spacious beds (for many guests)
Neat hotel
Easy to find
Cons:
Broken jacuzzi
Deposit / restrictive check-in card policy
Breakfast items slow to be refilled
Waffle batter aftertaste
A/C took hours to cool
Smoke alarm chirping
Some beds are hard
Paper-thin towels and poor shower water pressure
Price gouging / high seasonal rates

Categories

Cleanliness
8.5
Multiple reviewers describe rooms and the hotel as clean, neat and well kept; isolated issues (e.g., jacuzzi broken) noted but overall cleanliness is consistently positive.
Service
8.5
Most comments praise friendly staff, named front-desk help and smooth check-in/out; one strong negative report about deposit policy and customer service reduces uniformity but positives predominate.
Location
8.5
Several reviews call out a good or very good location; location is consistently described as a strength.
Room Quality
7.5
Rooms are often described as spacious and comfortable, though some guests reported hard beds, a chirping smoke alarm and an A/C that took hours to cool.
Amenities
6.5
Amenities show mixed performance: complimentary breakfast and basics present, but issues reported (broken jacuzzi, slow A/C, thin towels, weak shower pressure).
Value for Money
5.5
Value perceptions are mixed but skew negative: mentions of high prices/price gauging and a headline 'Not worth $300' plus deposit surprises weigh down this category despite some calls of good value.
Food and Beverage
6.5
Breakfast is provided and staff are noted to work hard, but guests reported slow refills and an off-tasting waffle batter, indicating mediocre F&B experience.
Overall Experience
8.5
Majority of stays reported as pleasant, peaceful and comfortable with friendly staff and smooth check-in; isolated but significant service/amenity issues noted by a minority.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location
Located in Urbana, Best Western University Inn is conveniently situated near popular attractions such as Orpheum Children's Science Museum and Krannert Center for the Performing Arts.

Modern Amenities
Guests can enjoy the indoor pool, 24-hour front desk, business center, gym, and complimentary private parking during their stay. The hotel also offers a buffet or American breakfast to start the day off right.

Comfortable Accommodation
Each guest room is equipped with a fridge for convenience, ensuring a comfortable stay for all visitors.

Experience the perfect blend of comfort and convenience at Best Western University Inn. Book your stay now for an unforgettable experience!

Important information:

Please note accessible rooms are available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMI

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 311 reviews
Cleanliness: 8.5
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 6.5
Value for Money: 5.5
Food and Beverage: 6.5
Overall Experience: 8.5
K
Kenneth • couple • us
6
2026-11-05 • via Nuitee
A
Alina • couple • us
5
Not worth $300
Cons:

Our jacuzzi tub was broken

2026-10-26 • via Nuitee
G
Gabrielle • solo_traveller • us
8
2026-10-07 • via Nuitee
A
Anand • family_with_children • us
6
Cons:

Breakfast item can be refilled little quicker

2026-09-16 • via Nuitee
G
Goulardins • solo_traveller • br
8
2026-09-10 • via Nuitee
S
Susan • couple • us
8
2026-09-08 • via Nuitee
K
Karyn • solo_traveller • us
1
I could not stay at the facility because of the check-in procedures
Pros:

I booked through Priceline and when I got to the hotel and they told me that a $200 deposit is required and I can't use the same card as I'm paying for the hotel with and they wanted to charge me full price because it was non-refundable and they would not cancel the reservation they should tell people that the deposit is $200 and it has to be paid by two separate cards or cash I think that is horrible business procedures

Cons:

Customer service

2026-09-04 • via Nuitee
J
John • couple • us
10
2026-08-21 • via Nuitee
D
Daniela • couple • us
10
2026-08-12 • via Nuitee
S
Srikanth • couple • us
10
Cozy and pleasant
Pros:

Good

Cons:

Not hung to mention

2026-07-19 • via Nuitee
E
Erick • solo_traveller • it
2
2026-07-10 • via Nuitee
E
Erick • solo_traveller • it
3
2026-07-10 • via Nuitee
T
Takela • couple • us
10
Peaceful and pleasant.
Pros:

Good location friendly staff.

2026-07-09 • via Nuitee
N
Nancy • family_with_children • us
10
2026-07-09 • via Nuitee
S
Sean • solo_traveller • us
10
2026-07-08 • via Nuitee
B
Breyona • couple • us
6
2026-07-06 • via Nuitee
B
Barbara • couple • us
7
Decent
Pros:

Check in was good. Beds were comfy

Cons:

Smoke alarm chirping in my room kept me up

2026-07-06 • via Nuitee
K
Kim • solo_traveller • us
10
Nice Place to Stay
Pros:

The room was spacious, clean and very nice.

Cons:

Nothing.

2026-07-06 • via Nuitee
S
Snezhana • solo_traveller • ua
9
2026-06-29 • via Nuitee
N
Nancy • couple • us
8
Great. Staff very friendly also check in/out very smooth.
Pros:

Good

Cons:

Beds are hard.

2026-06-29 • via Nuitee