Hotel Zahara Beach by Q Hotels

What a beautiful property with all of the amenities that you could possibly ask for. I would recommend this hotel to anyone looking for an oceanfront vacation in a seaside town.

Perfect hotel if you want a quiet and relaxing time. Rooms were spacious with everything you need, including a free, well stocked mini fridge.
Pool is the highlight, with different forms of sun beds scattered around the Long 2 tiered pool. We went late Sept, so there was no issues with getting a free sun bed.
We went B&B, breakfast was varied and of a good standard. No need to book HB, as there so many excellent restaurants around the resort.
Hotel location is perfect, with beach just a couple of mins walk from the hotel. Beach is perfect for very long walks.would highly recommend this hotel and resort.

My husband and I drove from Estepona to stay here for one night, mainly because we love the beach and wanted to spend the day there and eat out somewhere in the evening.
Our first impressions were very good. The hotel has a great location on the end of town right opposite the beach. Front desk staff were really friendly and helpful. The hotel is very modern, light and airy. The pool area is beautiful with lots of luxurious beds and a lovely bar.
Our room was perfect, a lovely size, very clean and with all mod cons and a great view.
We watched a band for a short while in the lobby bar before going out in the evening. It had a nice atmosphere and again lovely staff.
The only disappointing part of our stay is that we went up to the Infinity pool bar/restaurant to watch the sunset - along with many others. We were refused a drink! Unless we were eating they said we couldn’t have a drink. We were sent out onto the terrace and had to watch from there. Such a shame and I don’t know why they don’t have a cocktail bar up there as we would have stayed and spent money there…
Breakfast was good with live cooking stations. All the staff were extremely nice.
Can definitely recommend this beautiful hotel and we would definitely stay again.

I stayed at this hotel in Zahara de los Atunes, Andalucía, which is advertised as a five star establishment, but my experience does not reflect the standards legally required under Decreto-ley 13/2020, de 18 de mayo for five star hotels. We paid nearly €400 per night, an extortionate amount for what turned out to be the worst so-called five star hotel I have ever stayed in. In reality, it would not even qualify as three stars. To say I am in complete shock and don’t know where to start is an understatement.

When I left, the staff simply said I should have reported these issues sooner, even though I made then aware of this issues the day before I left the hotel. The reality is that these problems are systemic and cannot be fixed in a single day. A late checkout was offered, but it was useless as we had to catch a flight.

According to Decreto-ley 13/2020, five star hotels must ensure attentive, professional, and multilingual staff at all times. What I experienced was the opposite. Staff were often rude and dismissive. At the swim-up bar, when I ordered a cocktail, the waiter muttered in Spanish “ahora este que quiere que llevo aquí todo el *SWEAR WORD* día” (“now this one, what does he *BEEP* want, I’ve been here all day”), which is not what anyone expects when paying €10 for a cocktail at a supposed five star bar. At breakfast, which was chaotic and far too small to accommodate the number of guests, a waiter told us he only had one table and that we could “take it or leave it.”

According to Decreto-ley 13/2020, food in a five star hotel must be replenished promptly, hygienically presented, and service areas kept clean at all times. What I found was the opposite: buffet trays were repeatedly empty, food was left unappealing (scrambled eggs, beans, cracked eggs), smoothie pitchers were messy, and serving counters were stained. The food is of extremely low quality. Coffee machines and thermos flasks were dirty. The hotel offers dissolvable coffee in a thermo flask and low quality coffee from a dirty machine. Moreover, there were no coffee mugs available to even have coffee (see photos below). We ordered pasta at the restaurant by the pool and it looked like a dish I used to make at university to save money. Please see photos attached.

Under Decreto-ley 13/2020, all common areas and service points must be spotless and well maintained. In reality, buffet counters had spills, plates were messy, and food debris was left around. Outdoor areas, including the poolside, had standing water posing slip hazards. Please see photos attached.

Decreto-ley 13/2020 also requires that furniture, fittings, and equipment in a five star hotel must be in excellent condition. What I found instead was worn and scratched wooden furniture, a basic and stained sofa in the room, an outdated hairdryer, and aged safety equipment such as the life ring. Please see photos attached.

According to Decreto-ley 13/2020, five star hotels must also offer premium amenities in rooms. Here, only very low-quality toothpaste, basic toiletries, and no premium touches were provided. Please see photos attached.

Based on Decreto-ley 13/2020, this hotel in Zahara de los Atunes, Andalucía clearly does not meet the mandatory requirements of a five star category. Food hygiene, maintenance, staff attentiveness, amenities, and basic professionalism fall well below the legal and expected standard.

We paid nearly €400 per night, and yet the conditions were appalling. This hotel should not be marketed as five star under Spanish and Andalusian law, specifically Decreto-ley 13/2020, de 18 de mayo.

Everything was lovely the staff were great especially Annie rosa ammelia and maya. The decor was fab. The sunbeds were a nice touch with the soft cushions. The only negative would be I would have like a parasol as not all of us like the sun but wanted. to still be together. It was very clean and very relaxing. Thanks

My husband & I have just spent a few days at this beautiful hotel celebrating our 52nd wedding anniversary and what a wonderful experience. Staff all very pleasant and helpful, breakfast choice very good, the egg/omlette lady was excellent and very efficient. Pool area very relaxing with very comfortable sunbeds. In all a wonderful experience

Bad service, definitely not 5 star.

Very nice hotel ,excellent location very kind staff,have safe parking,we like the hotel and the beach also very big swimming pool,excellent experience in the spa

A lovely hotel with fantastic facilities and a beautiful pool. Staff are friendly and helpful.
This was our second stay at Zahara Beach and it is the perfect location to relax and unwind.
A new multigym was installed on our first day so we used the gym daily.
The incredible beach and evening sunsets are a short stroll away.
The stay recharged my batteries every time.

Todo muy bien, piscina increíble y muy tranquila. Habitación súper confortable, colchones muy cómodos. Hubicacion del hotel muy bueno, cerca de la playa, cerca del pueblo pero sin agobios. Mi único punto punto es que esperaba un buffets de más calidad. Es un buffets de hotel de 4*

Everything was perfect: location, decoration, staff, food, equipment (pool and gym, bar, etc), entertainment. The room were spacious with super view on the ocean. Even the clients were nice in the hotel. The little village is lovely: no high concrete buildings, the nature around is magnificent, little boutiques, restaurants, even some local bars to go out and dance. We loved it and will certainly come back!

Beautiful tranquil hotel with attentive friendly staff, comfortable rooms and relaxing pool. Food and drink were also superb. Location is perfect at the back of the glorious beach close to all that Zahara has to offer. Would love to return.

Really great hotel. The location, access to the beach, pools, bar and restru

My husband booked this hotel for our 1 year wedding anniversary and it did not disappoint. Very German-based clientèle but excellent hotel.
Everything is at walking distance from the hotel (center of the village, all the restaurants, the beach, a supermarket,..). Parking available at and in front of the hotel.
Very friendly staff, excellent service, very clean & nicely decorated, spacious rooms.
We had a swim-up room, which was very very nice!!
They even left a message on the mirror and a bottle of cava to celebrate our anniversary. The breakfast was very elaborate and tasty.
If we were to return to Zahara, we would 100% stay here again!
We enjoyed our little getaway very much :-)

Hotel rooms and facilities are excellent. Staff are very friendly and helpful. We stayed here for the tuna festival which was right on the doorstep. Breakfast was great quality with the option of cava if you want it. We had a swim up room which was great

Fantastic hotel, always accomodating with great facilities. Perfect location.

The Zahara Beach hotel was perhaps the nicest surprise on our Andalucia trip.....the hotel was very well laid out, and the breakfast buffet was excellent. Despite it being low (er) season we found a perfect light meal in their bar area on the evening we arrived.

Our room was spacious and clean, with a really nice balcony and a great view. We would love to come back during the higher season and enjoy the beach!

The hotel is very spacious and we felt very comfortable there. The hotel and rooms were always extremely clean. All members of staff were friendly curtious at all times. Breakfasts and dinners were well prepared and an amazing selection of foods for all tastes.

Lovely hotel and very friendly staff. Free car park opposite the hotel (not sure if the same applies in the summer). 10 minute walk into the village. Amazing views from the hotel and the beach was lovely.

We were only there for one night but will definitely return for longer. Lovely modern room, great pool area and Spa (which we didn't get to use but looks amazing). We had the buffet food in the evening which was well worth the money too.
Very friendly helpful staff.