Quality Inn Black Mountain-Asheville East

Some idiot 90yo was trying to fight in the parking lot

All good

The continental breakfast failed, no milk for cereals. No hot food: eggs, sausage or bacon and pancakes available.
Danish sweets were expired,
I enjoyed the coffee and orange juice, nothing else available to enjoy/eat.

Excellent

Great

All good

We loved the location. However, the cleanliness of the room wasn’t great. Bathroom needed some repairs/remodel.

The hotel location is good but the hotel maintenance and and overall condition of the hotel is just okay

Great place

Enjoyed the stay will be going back

Nice staff

The room was comfortable, staff were helpful and friendly. I felt welcome. I loved being close the the downtown area in Black Mountain, and was happy I could just walk there or to the Ingles across the street for groceries.

Walked in the room and ot smelled like a wet dog. Very bad and strong odor to where it made us nauseous. We immediatelycalled the front desk whoch was an older lady with whote hair. I think her name was Barbara, she was so rude. Said she would move us to the room next door, we saw a light on and looked through the window and the mini fridge was sitting on the floor out of the cabinet. There was blood on sheets, black spots on sheets. So we took the sheets off laid on comforter. We woke up to bugs on pillows and on my drinking cup, and a dead bug in bed which was not there or we did not see it wen we woke up. It was bed bugs! The establishment was so rude and said the cleaning crew was excellentand basicallyi was lying even though i had pictures. DO NOT STAY THERE

When I arrived at the property I found out that it had suffered damage from Helene . In fact the sheetrock over the front desk had been replaced because of damage from the storm. When I walked into the room on the lower level room number 116 I was hit with a very pungent musky odor almost as though there was dampness in the room.. It almost knocked me over. I asked the front desk for help and they gladly gave me the room next door which had a whirlpool tub , but when I went in there the smell was also there not a strong but as bad as you'd expect enough for me to say no thank you. In addition in that room the floors were oily around the bathroom and slippery which kind of caught me off guard. I feel like this place hasn't fully recovered from the hurricane and they need to do a complete of everything that's not washable like the carpets for example. It didn't feel like a four or three star hotel and I was glad to get out.

Cobwebs along walls and corners.

Convince and clean.

I've stayed at this motel many times, but this stay was disappointing for anumber of reasons. .

The room smelt like a chain smoker had been shut up in there for days, the kick panel was barley hanging on so it scratched my daughters leg, the telephone didn’t work, and when I went to check in I had to go find the lady at the front desk. She was in the back talking .

I arrived Wednesday and checked out Sunday morning, but do not have extractor in bathroom, room it’s not really clean, Friday night people a outside my room, drinking, smoking, screaming, till 4:00 am alike 12 people in one room Saturday night same thing. Plus ………..

Overall, the property was ok. The room was clean. The tile in the bathroom area was slippery and the bathroom door caught on the toilet when trying to close it but that wasn't too much of a problem. The toiletries and towels were well stocked. The lobby was clean and the staff was attentive. It was fine for a night.