Quality Inn & Suites Regina Downtown

Nothing

Location, as someone who's never been to Regina, I did not choose the location well, not realising it was downtown, and far from the Trans Canada highway. For someone needing to be downtown, location is excellent...

The elevator is not working good the room is too far in elevator

I arrived to the continental breakfast at 9 (was told it is finished at 9:30) to find all the hot food empty. I would’ve appreciated a heads up (ie. “make sure you show up before 8:30 for hot food!”) when I was told about the breakfast on arrival. Or if there was a way to communicate that my plan was to attend, so that the amount of food can better reflect the people wishing to use the service.

better room service. better breakfast items as advertised

NA

Regina's one way streets hindered access.

The room have kitchen cooking oil smell, i think it was coming from close by restaurant exhaust fan outlet.
Breakfast is frozen, wrap and go, I think service staffs should let client know ahead, or pre-heat to delivery, otherwise client have already check out, driving away and then realized that they need microwave to want it.

My boyfriend and I recently stayed at the Quality Inn & Suites Downtown in Regina, and unfortunately, it was a very disappointing experience.
To start, most of the electrical outlets in our room were out of order, the AC unit wasn't working, and there was even a hole in the jacuzzi tub. While those issues were certainly a bummer, they weren't the end of the world for us.
However, the major issue was finding a bed bug in our bed. For any hotel, having bed bugs is completely inexcusable. To make matters worse, there was a total lack of compensation—the hotel was unable to provide a refund on the spot or move us to another room, which was extremely frustrating.
I do want to give credit to Dana, the employee working at the time, who was very kind and did what he could to help us given the circumstances. That said, we are still waiting to hear back from the manager regarding a full refund for our room and how they plan to make things right. I hope management reaches out soon to resolve this.

Nothing we liked everything

The internet is slow. I booked this because my mom has online citizenship ceremony. In the middle of ceremony our internet became slower. The zoom meeting logged out by itself.

Overall, the stay could be improved in terms of food quality and room maintenance. There were no vegetarian breakfast options, while the non-vegetarian breakfast was repetitive, with the same items served daily and appearing to be frozen. Additionally, the AC fins were not properly cleaned, and the restroom exhaust fan was not working. Better breakfast variety, cleanliness, and timely maintenance would significantly improve the guest experience.

The breakfast could’ve been… more

There were homeless people in the parking lot. I understand the issues but it does cause some concern when I leave my vehicle there.