Courtyard by Marriott Bloomington Normal

The location, price, dark vibes.

The lobby was very clean the room was not.

While the front desk was nice, the condition of the hotel is horrible. 1. Pool closed by the city, very dirty area. 2. Elevators and hallway carpet dirty not vacuumed. 3. Room was dirty, not vacuumed, tub was peeling, long hairs on the bathroom floor. Toilet was bowl had brown ring stains. A/C would not get room cooler than 76 degrees. Fridge had long hair and food splattered in it. We ended up leaving and not staying there, because it was so unclean ( sticky surfaces) and the room wouldn’t get cool.

The fact that it had air conditioning. Ours isn't working so we needed a place to sleep that wasn't 90 degrees.

Close to ISU campus.

Checked in late at night to find a bed that had not been dressed with sheets. The front desk agent was apologetic and helpful, "upgrading" me to a room with a balcony. It was a fairly empty gesture, considering the weather (30 degrees and snowy).

The bed was as uncomfortable as I've experienced in a hotel. The room was tired and not all that great.

The staff at the little food stand in the lobby all the hotel staff

Absolutely terrible! Management is rude and the food is terrible! We had problems with our rooms and no one could help

My husband has a room booked there for a month for work, his room was not cleaned for 3 day's so I called the front desk and told them. Two day's later they finally cleaned it. Here it is four day's later and my husband told me nobody has been in there to clean the room, he had to to take his own trash out and put a Walmart bag in the trash can himself, again I call the front desk on 1/18/2026 at 3:00PM and talked to the girl about this and explained to her that my husband was put on the every other day room refresh and that the Do Not Disturb sign was not on the door. She got very rude with me when I ask to speak to the Manager and refused to give me her name. She said they'll be looking forward to my call tomorrow and hung up. This is absolutely ridiculous and very unprofessional.

Very disappointing stay. As a loyal Gold Elite member, this is the worst Courtyard I've experienced. The towel bar next to the sink was falling off, the bathroom lighting was dim, the in-room coffee maker didn't work, and the bed was rock hard. In the fitness room, the TVs on the treadmills didn't work, the wall mounted TV appeared to be disconnected from cable, and there were no cups for the water cooler. The bar had not a single bar of bourbon, and no limes for my wife's gin and tonic. Very apparent that this property is poorly managed, as there is absolutely no attention to detail.

My wife already paid the night through hotels.com However, the hotel managed to charged her again, along with me (as I left my card for incidentals).

In other words, we had three nights charged for just one night stay.

The hotel room we had was very run down. The main light didn’t work, the phone didn’t work, there was a horrid smell on our floor, and the room air conditioner was stuck on 64 degrees.

I originally booked a room with 2 queen beds, but upon arrival, I was given a room with 2 double beds. It wasn’t a huge issue since we were staying for 3 nights and I was tired from a long drive, so I didn’t say anything.
When we got to the room, the door was very difficult to open — we had to push hard just to get in. Again, not a big deal at the time. Once inside, I noticed a stained grey cover on the bed, which we ignored because we were exhausted. However, I then saw that the pillowcase also had a stain, which was disappointing.
The next morning, I let the front desk know. They were extremely apologetic and kind, which I appreciated. Later that day, I went to the pool and saw a bowl in the water. I handed it to the front desk, and again, they were very apologetic. One of the staff even went to the pool to double-check that nothing else had been left behind.
On Saturday, I met a lovely housekeeping staff member named Monique. I explained the issues with the bedding to her, and she immediately took care of it. She changed the sheets, replaced the pillowcases, and gave the room a thorough cleaning. She did an amazing job, and I truly appreciated her help.
I chose to stay at a Marriott because they usually never disappoint. While the staff here was absolutely lovely and doing their best — especially during a busy weekend — the cleanliness and room issues were unacceptable. I may think twice before booking here again.

Stay anywhere else but here. This hotel has no natural light, coffee was terrible and the rooms are very outdated. Shower floor was so old and cracked that I had to stand on a towel while I showered.