Mandarin Oriental, Munich

Hotels
Mandarin Oriental
9.4 (286 reviews)
Neuturmstrasse 1 , Munich , de

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Luxurious accommodations
Cons:
Small gym
Limited amenities

Categories

Cleanliness
9.38
Housekeeping department is hardworking and does a fabulous job.
Service
9.85
The customer service at the Mandarin Oriental was above and beyond.
Location
9.79
Fantastic location in the heart of the city.
Room Quality
9.34
Beautiful room with plenty of space.
Amenities
8.37
The gym is extremely small, and the amenities could be improved.
Value for Money
9.13
A wonderful choice for those who prioritize luxury and service.
Food and Beverage
9.58
Breakfast buffet is probably the greatest ever known to man.
Overall Experience
9.75
Excellent experience from start to finish, very memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 16:47

Property Description

Luxurious Accommodations
Experience the perfect blend of Oriental elegance and German charm in the spacious rooms and suites at Mandarin Oriental, Munich. Enjoy top-notch amenities such as Samsung entertainment systems, a free minibar, and luxurious marble bathrooms stocked with high-quality toiletries.

Culinary Excellence
Indulge in a culinary journey at Matsuhisa, Munich, where celebrity chef Nobu Matsuhisa's Japanese-Peruvian creations await. The Lounge offers a relaxing ambiance for afternoon tea, cake specialties, and international cuisine for all-day dining.

Wellness and Recreation
Unwind in style at the hotel's terrace boasting a 360-degree city view, perfect for enjoying summer snacks and drinks. Rejuvenate body and mind at the Turkish steam bath, Finnish sauna, fully-equipped fitness center, and modern exercise room.

Book your stay at Mandarin Oriental, Munich now and elevate your Munich experience to unparalleled heights!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MUC

Location

Property Video

Guest Reviews

9.4
Based on 286 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.79
Room Quality: 9.34
Amenities: 8.37
Value for Money: 9.13
Food and Beverage: 9.58
Overall Experience: 9.75
M
MICHAEL family_with_children gb
10
It wasn’t just a hotel, it was a luxury home designed to keep you in Munich.
Pros:

Absolutely everything

Cons:

Nothing

2026-08-07 via Nuitee
S
sourenz Family Yerevan
6
Service- poor
Pros:

The first impression is fantastic, receptionist at the desk and welcome person are very friendly and professional. The receptionist even walk you to your room telling about the hotel facilities.
Rooms are fine, old wooden floor, limited furniture, but this is OK for western Europe.
Problems come later:
(a) first they know that 3 people have checked in, but placed only 2 sets of towels, sleepers missing, dental kit is only one (again not a big deal really), but then we we asked to complete the sets in took us 5 hours to wait and double reminder at the reception desk.
(b) if you request additional sofa bed, make sure they do it properly, in our case the bed was missing proper mattress, there was 30 sm gap between the bed and the wal and pillows would fall inside.. couldn't sleep a minute in 750euro room
(c) housekeeping stuff hardly speak English, I've asked for one additional pillow, firts they brought 3 towels, then set off bath coats, then 4 huge pillows and 4 blankets (this was quick funny though)
(d) my son called reception for food service (menu or someone to come to take a order), it took 45 minutes and one additional call until someone knocked the door..

Conclusion- outside the hotel really shines and some receptionists are top helpful, but inside - housekeeping segment is very week and requirs improvement as well as communication between all departments

2026-08-05 via Tripadvisor
M
Manfred family_with_children li
10
2026-08-05 via Nuitee
3
303wardh Family
10
Great stay in Munich
Pros:

This hotel is in the heart of town and walkable to most attractions. The hotel itself is absolutely beautiful and the staff there is among the best ever experienced. They anticipate your every need and provide you with more support that you can expect. The price is hefty but if you’re willing to pay, it’s a great experience.

2026-08-03 via Tripadvisor
A
Antonio solo_traveller mx
10
2026-07-22 via Nuitee
J
josha384 Couples Searcy, Arkansas
10
Excellent hotel
Pros:

We stayed her for our ten year anniversary trip to Munich and loved it. Service is exceptional. Anytime I called to request anything it arrived to our room in minutes.

We loved that you can order room service from an iPad in the room rather than having to call.

The staff assisted me with several anniversary surprises and did a great job.

Rooms are spacious clean with excellent turn down server.

2026-07-17 via Tripadvisor
A
Andreas family_with_children lu
9
2026-06-24 via Nuitee
K
Khalid extended_group sa
8
2026-06-19 via Nuitee
L
Lina couple sa
6
Pros:

Location

Cons:

Staff not friendly, old product , no food facilities

2026-06-15 via Nuitee
Y
yavuz family_with_children tr
10
2026-06-14 via Nuitee
M
Michael solo_traveller de
9
High-End. Boutique Charakter. Klar besser als 4 Jahreszeiten und Bayr. Hof
Pros:

Top Zimmer (Deluxe Junior Suite); schöne Ausstattungsdetails; ausserordentlich schmackhafter Fruchtteller zur Begrüßung; leckerer alkoholfreier Secco; sehr freundliches Personal

Cons:

Roof-Top / Pool gelindes Chaos

2026-06-04 via Nuitee
K
Kat_M344 Couples Toronto, Ontario
10
Luxury, comfort and stunning City views
Pros:

A top notch choice for a couples weekend in Munich. Check-in was professional, welcoming and attentive, and our room was spacious and well equipped. A nice touch was the included mini bar which had a sampling of various bavarian beers, and bottled water replenished daily. We enjoyed the roof top terrace for drinks and to take in the City views, this roof top probably offers some of the best views of the Munich. Great location, central to everything. Our experience exceeded expectations and we would not hesitate to stay here again.

2026-06-03 via Tripadvisor
D
Dicle family_with_children tr
10
2026-05-31 via Nuitee
R
Reiner solo_traveller de
5
2026-05-27 via Nuitee
L
LUC solo_traveller be
10
A home away from home.
Pros:

The personal attention

2026-05-26 via Nuitee
D
Dovlet solo_traveller gb
8
2026-05-25 via Nuitee
A
Abel couple ar
9
Pros:

Todo

Cons:

Nada

2026-05-20 via Nuitee
H
huang family_with_children gb
9
2026-05-17 via Nuitee
C
Claus couple de
8
2026-05-16 via Nuitee
S
Sead family_with_children ch
6
2026-05-13 via Nuitee