Bedford Plaza Hotel - Boston

Hotels
6.4 (1072 reviews)
340 Great Road , Bedford , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Nice atmosphere
Cons:
Dirty rooms
High additional charges
Limited breakfast options

Categories

Cleanliness
4.36
Several reviews mention dirty sheets and food crumbs, indicating poor cleanliness.
Service
8.83
The staff was described as helpful and nice, with positive interactions noted.
Location
7.37
Location was mentioned positively, but subject to parking charges.
Room Quality
5.32
Issues with room cleanliness, water pressure, and uncomfortable heat were reported.
Amenities
6.35
Mixed feedback on amenities; pool usage and breakfast options were criticized.
Value for Money
6.81
Value considered decent for a quick stay, but additional charges were noted.
Food and Beverage
5.86
Breakfast options were limited with complaints about items lacking variety.
Overall Experience
6.33
Overall sentiments reflect mixed experiences with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:43

Property Description

The Bedford Plaza Hotel - Boston is the ideal choice for travelers looking to explore historic New England while enjoying modern comforts.

Convenient Location - Situated near Interstate 95, guests can easily access nearby attractions such as Lexington and Boston, along with shopping and dining options at Burlington Mall.

Modern Amenities - Enjoy complimentary in-room coffee, free Wi-Fi, and the option for mini-refrigerators and microwaves. Relax in the indoor seasonal pool for a refreshing swim.

Exploration Made Easy - With downtown Boston just a short drive away, guests can immerse themselves in the vibrant city life and visit iconic landmarks like Faneuil Hall and Copley Market place.

Experience the best of Massachusetts at The Bedford Plaza Hotel - Boston. Book your stay now for a memorable adventure.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

If booking 5 or more rooms, different policies and additional supplements will apply. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.4
Based on 1072 reviews
Cleanliness: 4.36
Service: 8.83
Location: 7.37
Room Quality: 5.32
Amenities: 6.35
Value for Money: 6.81
Food and Beverage: 5.86
Overall Experience: 6.33
A
Ardis • solo_traveller • us
1
Pros:

Location

Cons:

The dirty pillows smell like old cologne, extremely rude staff, dirty floors. Nasty walls. Heoin needles and addicts every where. Dirty showers

2026-04-15 • via Nuitee
K
Kevin Putnam • couple • us
9
Pros:

Secure parking, pleasant staff

Cons:

Heat controls

2026-04-09 • via Nuitee
C
Chris • couple • us
6
2026-04-03 • via Nuitee
C
Chris • solo_traveller • us
6
2026-04-03 • via Nuitee
C
Chris • solo_traveller • us
7
2026-04-03 • via Nuitee
A
Angela Nina • solo_traveller • us
10
2026-03-31 • via Nuitee
A
Ardis • couple • us
5
Very unprofessional
Pros:

Location is close to work. Fair prices.

Cons:

Manager was very unprofessional, room service from lady was amazing. The shirt spanish guy has an attitude for room service. Very rude.

2026-03-25 • via Nuitee
K
Kathleen • couple • us
2
Pros:

Location. Maybe.

Cons:

Rude staff, pool with no water in it, parking fee to park in their own garage in the middle of nowhere. No one at front desk or answering phone several times. Agree to extend reservation via phone and then denied that I spoke with them.

2026-03-15 • via Nuitee
M
Marilyn • extended_group • us
9
Fits perfectly with our needs.
Pros:

I enjoy that the rooms are so quiet. We are there basically to sleep between sessions at the Boston Temple of the Church of Jesus Christ of Latter-day Saints, so the pool and breakfast really don't apply. Breakfast starts too late for us to be able to use and currently the pool is empty.

Cons:

It's all fine

2026-03-10 • via Nuitee
I
Ioana • solo_traveller • us
3
Good Location, but Dumpy
Pros:

The best part about the room is that the bathrooms have windows! That is a major bonus.
Also, the staff are friendly and very willing to help. But they cannot make up for the things that are not there, structurally, or the lack of cleanliness or upkeep.

Cons:

1. Room:
Beds too soft.
Patches everywhere from past repairs.
Stains on lounge chair and on bed, under the bedding.
Curtain to common area doesn't enclose 100%.
Furniture is pretty old.

2. The pool is empty and the staff lie that it is emptied every 2 weeks for deep cleaning. You do not have to do that to pools, and actually nobody does, because it is extremely expensive. It is just empty and not in use. The inner courtyard with a pool would be an amazing amenity in a cold climate, and architecturally it is set up for this, but it just sits empty.

3. Extending reservation through Booking impossible, so you have to pay for a new reservation. The hotel does this abusively, as a way to get more money. They made me pay $25 for the "4 hours I am there" between checkout of my initial reservation and check-in of my new reservation, even though I actually saved them money by not having my room cleaned. I heard staff yell at a visitor who was sleeping through this 4 hour time without paying the fee, trying to force them out of the room, even though the person had paid for a new reservation. It's ridiculous, violent, and unnecessary.

4. Breakfast included it BS. It's only carbs. No eggs. No fruit. No juice. Only coffee, milk, toast, cereal, and this tube from which you can pour out batter to make yourself waffles.

5. Disability access is a complicated work-around. The elevator can only be accessed from inside the garage. If you walk in from the street, you need to go down half a level to get into the elevator. This was hard for me with a leg injury because I didn't park or drive into the garage. And the lobby is on the second level, not at the level you walk in and check-in at. There, there is no space to wait except a really uncomfortable tiny area, and the staff doesn't want you hanging out there too long (like if you're ride or friend takes time picking you up).

2026-03-06 • via Nuitee
A
Ardis • couple • us
10
Pros:

What I like is that the staff are respectful and very very nice

Cons:

That I don't have a car 😢

2026-02-10 • via Nuitee
A
Ardis • couple • us
3
2026-01-29 • via Nuitee
A
andrea • couple • us
10
Pros:

El acceso súper fácil, el parking un poco pequeño pero tuvimos espacio, las habitaciones estaban cómodas, el café delicioso y el personal muy amable!

2026-01-20 • via Nuitee
S
Sarah • couple • us
2
Don't expect much
Cons:

Paid extra for early check in. Sheets were dirty. Food on the floor. Horrible water pressure. Couldn't control room temperature.

2026-01-20 • via Nuitee
R
Rashestonni • solo_traveller • us
8
2026-01-20 • via Nuitee
A
Alessandro • solo_traveller • us
1
Terrible experience
Cons:

This place was filthy. The room smelled bad and it was clearly not cleaned. The sheets were stained. Nothing felt sanitary, and I couldn’t wait to leave. Definitely would not stay here again.

2026-01-19 • via Nuitee
L
larry • solo_traveller • us
8
Pros:

Woke up to late for breakfast, some inconveniences such that the iron board wouldn’t stay up, but easy to fix, would stay there again

Cons:

The elevator situation was awkward, understandable

2026-01-19 • via Nuitee
L
Laurent • family_with_children • fr
9
Pros:

Tout le reste. Qualité de la chambre, confort, propreté, parking souterrain

Cons:

Le petit déjeuner très pauvre

2026-01-19 • via Nuitee
G
Gerson • couple • us
9
2026-01-19 • via Nuitee
E
Emily • couple • us
10
Great & affordable place to stay!
Pros:

I loved that it was kind of in the middle of everything we wanted to do/see. I like the pool & free breakfast, but wish there was something to drink other than hot tea. Maybe juice or water? Other than that, it was a great stay. We would stay here again!

Cons:

Nothing. It was great!

2026-01-19 • via Nuitee