DoubleTree by Hilton Hotel & Suites Victoria

Hotels
•
Doubletree by Hilton
9.2 (925 reviews)
777 Douglas Street , Victoria , ca
+1 250-940-3100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good amenities
Cons:
Small rooms
High prices
Issues with sofa bed

Categories

Cleanliness
9.54
Clean rooms and positive comments about cleanliness.
Service
9.99
Staff were friendly and helpful, contributing to a positive service experience.
Location
10
Great central location with easy access to attractions.
Room Quality
8.5
Rooms were clean, but some issues with noise and furniture quality noted.
Amenities
8.53
Valet parking mentioned, but some amenities like WiFi and breakfast need improvement.
Value for Money
8.49
Recognition of high prices, although the experience was perceived as generally good.
Food and Beverage
9.04
Positive mention of Starbucks and cookies, making for an enjoyable stay.
Overall Experience
9.53
Overall positive sentiment, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:15

Property Description

Luxurious Accommodations
Experience the ultimate comfort at the Double Tree by Hilton Hotel & Suites Victoria, with 50-inch HD TVs, Keurig coffee machines, and private balconies in every room.

Convenient Amenities
Enjoy the convenience of two on-site restaurants, a bar, a mini market, and free WiFi. The 24-hour front desk, fitness center, and valet parking ensure a stress-free stay.

Prime Location
Located just a short walk from the Inner Harbour, our hotel is the perfect base for exploring downtown Victoria's attractions like Craigdarroch Castle and Cedar Hill Golf Course.

Book now for an unforgettable stay at the Double Tree by Hilton Hotel & Suites Victoria!

Important information:

Please note, a valid credit card is required for check-in at this hotel. Cash is not accepted as a form of payment.

Please note that construction work is going on nearby and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.2
Based on 925 reviews
Cleanliness: 9.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.53
R
Rong • couple • ca
10
A wonderful stay with excellent service, a comfortable room, and genuinely helpful staff.
Pros:

The room was spacious, clean, and comfortable, and the location was very convenient. The staff were friendly, professional, and genuinely helpful. We especially appreciated how accommodating they were when we arranged to have flowers delivered to the hotel.

Cons:

Nothing in particular. We had a very pleasant stay and everything went smoothly.

2026-08-08 • via Nuitee
L
Lorie • family_with_children • us
7
Cons:

I wish there had been a pool or play area for kids. I know space is tight at this location but it would have been a huge help

2026-08-08 • via Nuitee
E
Elena • extended_group • us
10
2026-08-07 • via Nuitee
P
Pierre-Alain • family_with_children • ch
9
Pros:

Emplacement parfait, à 5 minutes à pied du port de Victoria. Et facilement accessible en voiture.

2026-08-07 • via Nuitee
R
Rachel • couple • us
10
2026-08-07 • via Nuitee
H
Helen • solo_traveller • za
5
2026-08-05 • via Nuitee
T
Talal • extended_group • ca
10
2026-08-04 • via Nuitee
N
Naomi • couple • au
9
2026-07-25 • via Nuitee
K
Kevin • solo_traveller • ca
9
2026-07-24 • via Nuitee
S
Selcen • couple • tr
10
2026-07-23 • via Nuitee
C
Carol • extended_group • us
8
Victoria is a dream come true
Pros:

Location
Service
Staff
All wonderful.

Cons:

Cost

2026-07-22 • via Nuitee
S
sandra orrego • solo_traveller • co
5
Pros:

La ubicación

Cons:

El desayuno muy malo...muy pocas opciones
No nos hicieron limpieza el primer dia de estadía y tampoco hicieron nada cuando hicimos el reclamo

2026-07-22 • via Nuitee
A
AAI • solo_traveller • es
9
Pros:

El hotel está muy bien ubicado y el personal es muy amable.

2026-07-21 • via Nuitee
B
Barbara • couple • us
10
Perfect spot to stay while in Victoria
Pros:

Great location! Very clean. The staff is fantastic. Nahir was so helpful with booking.com issues. The Starbucks in the lobby is so nice!

Cons:

Can’t think of a thing

2026-07-21 • via Nuitee
J
Julia • couple • de
8
2026-07-20 • via Nuitee
C
Carol • family_with_children • us
10
2026-07-20 • via Nuitee
C
Ceci • extended_group • mx
10
Pros:

Todo, excelente bienvenida, limpieza, atención

2026-07-18 • via Nuitee
R
Rodriguez • family_with_children • mx
9
Lindo hotel, limpio y cómodo. Excelente ubicación
Pros:

La ubicación

Cons:

Todo bien

2026-07-17 • via Nuitee
J
JANIS • extended_group • gb
10
2026-07-14 • via Nuitee
K
kwa829 • Couples • Redmond, Washington
8
Excellent, modern, upscale property in convenient location
Pros:

This is a modern, upscale, pleasant property in an excellent location. It is very conducive to a tourist-oriented visit to Victoria, with walking distance proximity to the waterfront, shops and restaurants, and the general "vibe" of downtown Victoria. For those arriving in Victoria by ferry from Seattle or Port Angeles, it's about a 10-15 minute walk from where the ferries dock.

The hotel is pricey, but that's just the way it goes in Victoria, especially for summer weekends. It is for this reason that I give it 4 stars and not 5 as the star scale, though my experience certainly was "excellent" if price is removed from the evaluation.

The room checked all the boxes: spacious, clean, with comfortable bedding and linens. There was an in-room microwave and refrigerator. The technology (Wi-Fi, TV) worked well. There were plenty of electrical outlets and USB ports. An extra closet built into the wall between the bed and the bathroom was a nice touch that perhaps more hotels could offer.

As someone who likes to adhere to a fitness regimen, I appreciate the spacious gym with good equipment that is clean and well-maintained. Water and towels are provided at the gym.

Freshly-baked cookies offered at check-in are a nice touch. It'd be nice to be offered another cookie each day of a multi-day stay.

The only notable downsides were:
(1) The wait for a table for breakfast was 15 minutes. So we simply went elsewhere (I'd recommend Cora, just a 2-minute walk, which is pretty much like a Denny's or IHOP).
(2) Elevator wait times can be long during peak times.

Overall, I'd recommend the property and it would definitely be in my consideration set were I to return to Victoria.

2026-07-13 • via Tripadvisor