DoubleTree by Hilton Hotel & Suites Victoria

Hotels
•
Doubletree by Hilton
9.2 (908 reviews)
777 Douglas Street , Victoria , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good amenities
Cons:
Small rooms
High prices
Issues with sofa bed

Categories

Cleanliness
9.54
Clean rooms and positive comments about cleanliness.
Service
9.99
Staff were friendly and helpful, contributing to a positive service experience.
Location
10
Great central location with easy access to attractions.
Room Quality
8.5
Rooms were clean, but some issues with noise and furniture quality noted.
Amenities
8.53
Valet parking mentioned, but some amenities like WiFi and breakfast need improvement.
Value for Money
8.49
Recognition of high prices, although the experience was perceived as generally good.
Food and Beverage
9.04
Positive mention of Starbucks and cookies, making for an enjoyable stay.
Overall Experience
9.53
Overall positive sentiment, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:15

Property Description

Luxurious Accommodations
Experience the ultimate comfort at the Double Tree by Hilton Hotel & Suites Victoria, with 50-inch HD TVs, Keurig coffee machines, and private balconies in every room.

Convenient Amenities
Enjoy the convenience of two on-site restaurants, a bar, a mini market, and free WiFi. The 24-hour front desk, fitness center, and valet parking ensure a stress-free stay.

Prime Location
Located just a short walk from the Inner Harbour, our hotel is the perfect base for exploring downtown Victoria's attractions like Craigdarroch Castle and Cedar Hill Golf Course.

Book now for an unforgettable stay at the Double Tree by Hilton Hotel & Suites Victoria!

Important information:

Please note, a valid credit card is required for check-in at this hotel. Cash is not accepted as a form of payment.

Please note that construction work is going on nearby and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 30 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 908 reviews
Cleanliness: 9.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.53
L
Lori • solo_traveller • ca
10
Pros:

Convenient location. Starbucks in lobby. Secure elevators.

Cons:

Only valet parking available.

2026-07-11 • via Nuitee
O
OLGA • couple • es
8
2026-07-10 • via Nuitee
A
Aviad • solo_traveller • il
10
2026-07-09 • via Nuitee
G
giovanna • couple • it
8
Dall’Atlantico al Pacifico
Pros:

La posizione bella camera con bella vista

Cons:

Staff impersonale poche varianti gluten free solo pane in cassetta ed ho dovuto richiedere un’altra fetta nessuna scelta di prodotti dolci

2026-07-09 • via Nuitee
N
Nicolas • extended_group • be
4
Pros:

l'hôtel est vieillot et à besoin d'un solide reliefting.
On a l'impression d'arriver dans un hilton des années 80.

Cons:

Il y a des travaux partout tout autour de l'hôtel qu'est un grand chantier dés qu'on arrive au rez de chaussée.
Nuisances sonores extrêmes et poussières à partir de 7h du matin.

2026-07-09 • via Nuitee
D
Dr. Michael • family_with_children • de
8
2026-07-08 • via Nuitee
D
Denise • family_with_children • ch
8
2026-07-08 • via Nuitee
A
Arie Dominic • extended_group • sa
8
2026-07-07 • via Nuitee
P
Parisa • family_with_children • ca
8
2026-07-06 • via Nuitee
W
Wayne • solo_traveller • ca
8
Visit to Victoria
Pros:

The rooms and service

Cons:

The view and the inability to change it.

2026-07-06 • via Nuitee
Y
Yarmohammadi • family_with_children • ca
8
2026-07-05 • via Nuitee
H
Heike • extended_group • de
7
2026-07-02 • via Nuitee
X
Xinxin • family_with_children • ca
7
2026-06-28 • via Nuitee
V
Viviana • solo_traveller • ca
9
2026-06-24 • via Nuitee
C
Catherine • couple • us
10
Lovely, as expected. Thank you.
Cons:

Parking was a bit expensive when retrieving one’s car several times. And not sure where it was parked, since it was stated on the paperwork that it could be at the hotel or on the street.

2026-06-23 • via Nuitee
L
Lee • solo_traveller • ca
8
위치 최고, 바로 아래 스타벅스.
Pros:

위치 및 직원친절도.

Cons:

호텔 연식

2026-06-23 • via Nuitee
D
Debby • family_with_children • id
8
Great stay but housekeeping need improvement
Pros:

Location is great, near the city centre and attraction. The bed is comfortable.

Cons:

Our room wasn't automatically cleaned each day we were there, I had to call everyday and ask for housekeeping to come and clean (clear the trash, vacuum, etc).

2026-06-22 • via Nuitee
S
Sanji • solo_traveller • ca
8
2026-06-19 • via Nuitee
L
Lianne • couple • ca
9
2026-06-18 • via Nuitee
L
Lisa • family_with_children • ca
10
2026-06-17 • via Nuitee