Grupotel Alcudia Pins

Hotels
Grupotel
7.4 (69 reviews)
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458 , Muro , ES

Facilities

Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Designated smoking area
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Good location
Family-friendly amenities
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
5.24
Several reviews mentioned dirty rooms and bad odors.
Service
8.71
Friendly staff and good service experience.
Location
9.25
Great location near the beach and city amenities.
Room Quality
6.2
Some issues with room upkeep, specifically mentions of mold.
Amenities
8.23
Good amenities available for families, activities, and pools.
Value for Money
7.69
Pricing was deemed fair given the amenities provided.
Food and Beverage
6.24
Food variety criticized along with quality.
Overall Experience
7.61
Mixed feelings, with enjoyable moments despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:14

Property Description

Discover paradise at Grupotel Alcudia Pins, an idyllic beachfront retreat designed for the ultimate relaxation and family fun.

Unmatched Recreational Facilities
Enjoy the sunshine by choosing from 6 outdoor swimming pools, including an exhilarating waterslide, and stay fit at our fully-equipped fitness center. There's plenty of fun with our arcade/game room for the whole family.

Culinary Delights
Savor international cuisine at our five exquisite restaurants, including the popular Bufet Principal. Enjoy refreshing drinks at our three stylish bars or unwind at one of the two poolside bars after a day in the sun.

Comfortable Accommodations
Retreat to one of our 598 spacious, air-conditioned rooms, featuring modern amenities like microwaves, LCD televisions, and luxurious deep soaking bathtubs to rejuvenate after a day of adventure.

Don’t miss out on a memorable stay – book your escape today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.4
Based on 69 reviews
Cleanliness: 5.24
Service: 8.71
Location: 9.25
Room Quality: 6.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 6.24
Overall Experience: 7.61
J
Jose Manuel solo_traveller es
9
2026-08-08 via Nuitee
M
Monika family_with_children pl
10
2026-08-08 via Nuitee
S
Santos family_with_children gb
4
Nice beach, not coming back to this hotel.
Pros:

The beach in the front is amazing and also the family swimming pool is very good.

Cons:

The place was packed, too many people, difficult to find a good place to sit at the swimming pool. Also, many people save places early in the morning. When we tried to do the same, someone took our bag to lost and found place which was really upsetting, as many people does the same everyday and none of the staff seems to control it. Another thing was everything seems to be made for the people that comes with TUI company, I asked the staff about the schedules of the events and he told me to download the app, which was not pleasant as my family and I came booking directly with the hotel. Every night there was events happening at the square and I had no idea what expect, also they use to run until 10pm plus making impossible to sleep earlier than that, we could hear all the noises up to our room.

2026-08-08 via Nuitee
N
Nataliia family_with_children ua
10
2026-08-07 via Nuitee
F
Flavia family_with_children de
7
Pros:

Der Strand ist ein absoluter Traum.
Das Essen war sehr gut und abwechslungsreich. Für Familien mit Kindern ist das Hotel ein absoluter Traum.

Cons:

Für Paare oder Ruhesuchende würde ich es eher nicht empfehlen, da es insgesamt sehr lebhaft und laut ist.

Die Zimmer sind Renovierungsbedürftig.

2026-08-07 via Nuitee
K
Karina extended_group de
10
Muy bonito
Pros:

La vista a la playa

Cons:

Nada

2026-08-07 via Nuitee
M
Marta family_with_children es
9
Hotel familiar de calidad
Pros:

La calidad del buffet, la limpieza en todo el hotel y en la habitación, las piscinas y el acceso directo a la playa.

Cons:

La animación siempre en inglés. A pesar del número de turistas extranjeros, no dejamos de estar en Mallorca y también hay niños a los que les gustaría disfrutar de la animación en castellano entendiendo lo que dicen, cantan…

2026-08-07 via Nuitee
A
Asmae family_with_children fr
10
2026-08-07 via Nuitee
M
Mickael family_with_children fr
10
Super séjour
Pros:

Établissement super bien situé
Grandes piscines spacieuses il y en a pour tous les goûts
Logement propre et agréable.

Cons:

Manque de place stationnement

2026-08-07 via Nuitee
L
Luis solo_traveller pt
8
2026-08-07 via Nuitee
T
Tanveer family_with_children gb
7
The location is beautiful but the rooms are dated & also overall breakfast & dinner needs to be improved.
Pros:

Location

Cons:

Cleanliness,

2026-08-07 via Nuitee
M
my le family_with_children ch
7
2026-08-06 via Nuitee
M
Madeleine family_with_children de
5
2026-08-06 via Nuitee
T
Thomas Tam HK family_with_children gb
8
An almost perfect family vacation stay, apart from a surreal experience with a furious cleaner
Pros:

the pools, the buffet breakfasts and dinners, the beach

Cons:

i was shouted and scolded in a very loud and angry voice by a staff member who seemed to be a cleaner when I unknowingly tried to swim in the morning as my daily exercise routine before the actual start time of the pool. He was like "hey, you, come here!" for several times, so loud and angry that I felt like he was going to hit me in my face, before he angrily pointed to the info of opening hours of the pool to me. It seems that violating the opening hour of the pool is a serious crime you can't commit in the hotel, judging from the reaction of that very angry cleaner.

2026-08-06 via Nuitee
M
Madelluc couple es
7
2026-08-06 via Nuitee
I
Iva family_with_children bg
9
2026-08-06 via Nuitee
L
Ludmila family_with_children dk
7
2026-08-06 via Nuitee
A
Anastasia family_with_children ch
10
Этот отель очень старается, все молодцы.
Pros:

Мне было важно море, поэтому начну с него: пляж идеальный для семей с детьми - метров 50 (ориентир - пирс, в конце которого спокойно можно стоять в воде) неглубокая прозрачная теплая вода и золотой песочек. После обеда начинаются небольшие волны, но нужно отойти чуть дальше от берега и плавать спокойно всей семьей (там вода по пояс). Утром полный штиль. Иногда прибивает мелкие водоросли, но просто обходишь их и плаваешь у голубой водичке. В основном море голубое, даже лазурное, и из воды можно вообще не вылезать.

Есть аренда лежаков - 2 шт. за 21,50 евро на весь день.
На пляже предлагают массаж, воду, фрукты, кокосы, а также полотенца и прочую мелочь.
В самом отеле и рядом есть супермаркеты, в которых можно купить матрасы любой формы, нарукавники и спец круги для детей, еду, бытовую химию, сувениры и прочее, так что, в принципе, ничего этого везти не надо. Ещё отель принимает всё надувное, но я не знаю, как это работает, тк мы свой круг просто подарили семье на пляже.
При заезде выдают синие пляжные полотенца. Их бесплатно меняют 2 раза в неделю, но можно менять и чаще по цене 1 полотенце - 1 евро.

На пляже есть развлечения - сапы, гидроциклы и тд.

Есть несколько бассейнов, горка поменьше и побольше, а также 2 горочки в зоне для малышей.
От бассейна до пляжа никаких дорог переходить не надо, просто вышел из зоны бассейнов и кафешек/бара на песок, и ты уже на пляже.

Питание отличное. На мой взгляд на 3 звезды хорошее разнообразие.
В полупансионе включены 2 ресторана. Наверное, в других вариантах проживания есть напитки и, может, ещё бары и кафе, не знаю.
В основном ресторане справа есть детская зона для еды, но никто не ограничивает с детьми сесть и в основной зоне.
Утром: омлет на заказ и ещё 2 вида омлета, яйца жареные и вареные, вафли, блины, бекон, фасоль, картофель, сосиски 2 виды, колбасы, сыры, испанский уголок, жареные овощи, свежие овощи, фрукты, мюсли, сладкая выпечка, смузи, безглютеновый уголок, автомат для кофе, автомат для напитков и тд.

2026-08-06 via Nuitee
S
Suelen family_with_children ch
9
2026-08-05 via Nuitee
L
Laura family_with_children ch
10
2026-08-05 via Nuitee