Grupotel Alcudia Pins

Hotels
Grupotel
7.4 (69 reviews)
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458 , Muro , ES

Facilities

Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Designated smoking area
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Good location
Family-friendly amenities
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
5.24
Several reviews mentioned dirty rooms and bad odors.
Service
8.71
Friendly staff and good service experience.
Location
9.25
Great location near the beach and city amenities.
Room Quality
6.2
Some issues with room upkeep, specifically mentions of mold.
Amenities
8.23
Good amenities available for families, activities, and pools.
Value for Money
7.69
Pricing was deemed fair given the amenities provided.
Food and Beverage
6.24
Food variety criticized along with quality.
Overall Experience
7.61
Mixed feelings, with enjoyable moments despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:14

Property Description

Discover paradise at Grupotel Alcudia Pins, an idyllic beachfront retreat designed for the ultimate relaxation and family fun.

Unmatched Recreational Facilities
Enjoy the sunshine by choosing from 6 outdoor swimming pools, including an exhilarating waterslide, and stay fit at our fully-equipped fitness center. There's plenty of fun with our arcade/game room for the whole family.

Culinary Delights
Savor international cuisine at our five exquisite restaurants, including the popular Bufet Principal. Enjoy refreshing drinks at our three stylish bars or unwind at one of the two poolside bars after a day in the sun.

Comfortable Accommodations
Retreat to one of our 598 spacious, air-conditioned rooms, featuring modern amenities like microwaves, LCD televisions, and luxurious deep soaking bathtubs to rejuvenate after a day of adventure.

Don’t miss out on a memorable stay – book your escape today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.4
Based on 69 reviews
Cleanliness: 5.24
Service: 8.71
Location: 9.25
Room Quality: 6.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 6.24
Overall Experience: 7.61
K
Kent
6
Pros:

If you are looking for a cheep place for a family or small group then this would be a great place. I booked the hotel as it gave the impression that there was secure parking on site yet when we arrived we discovered that it was just on street parking.
The room was a good size but had a stake damp smell. Luckily it was cool enough to have the windows open over night.

2025-10-07 via Nuitee
A
Alex Bang
8
Pros:

Direkte adgang til god strand, gavmilde bartender, restauranten lukken kl. 21.
Med All inklusiv er der kun adgang til 2 restauranter gratis og også kun udvalgte drinks.
Buffen var som forventet inden over eller under forventninger til hvad en buffe er.
Godt og rumligt værelse.

2025-10-03 via Nuitee
J
Jouni
6
Pros:

Hotelli ihan viihtyisä ja hyvällä paikalla rannalla.Huoneessa varmaan oli hometta, haisi kostealle ja vaatteet haisivat matkan jälkeen homeelle.Välipalaravintola kanssa homeessa, ei pystynyt kauaa olemaan siellä kun oli pakko päästä pois.Ruoka oli kyllä suuri pettymys,käytännössä viikon samat ruuat.All inclusive tosi sekava ja aika suppea valikoima.Mutta loma oli mukava.Vaikka moitittavaa löytyikin paljon, ruoka ja all inclusive huonoin missä me olemme olleet.

2025-09-25 via Nuitee
O
Omar
10
Pros:

Una estancia perfecta!

2025-09-24 via Nuitee
M
Mariano
8
Pros:

Como hotel en Alcudia

2025-09-23 via Nuitee
L
Liliana family_with_children
10
Pros:

Nous avons êtes agréablement surpris avec l'hebergement.
Accès direct à la plage, piscine avec et sans toboggans. Piscine pour bebes. Il y a des activités et soirées à thèmes.
Les restaurants ont beaucoup de variété et le personnel est sympatique.

2025-09-19 via Nuitee
M
Moïra friends
10
Pros:

Accueillant et beau !

2025-09-18 via Nuitee
R
RICARDO partner
2
Pros:

The room was super dirty, the bathroom smell bad, outdated... the food in the restaurant was awful, every day I drive to locals coffee shops for a nice coffee.....

2025-09-16 via Nuitee
C
Cinthya family
8
Pros:

The hotel is ideal for families, it was packed during the holidays and we still always managed to find a sunbed. Parking was tricky, but this was during the summer holidays, it might be easier other times in the year. Food and all inclusive is priced great and it's not bad but it's not great.

2025-09-04 via Nuitee
A
Anna
8
Pros:

Reservierun

2025-09-03 via Nuitee
J
JULIO JAVIER family_with_children
10
Pros:

Hotel con unas instalaciones perfectas para los niños. Gran ubicación y personal muy amable. Muy recomendable.

2025-08-13 via Nuitee
A
Anna-Maria
10
Superbra familjehotell
Pros:

Det var rikigt bra hotell när man reser med barn. Nära havet, med litet kök och möjlighet att stänga dörrarna så att det blir ett litet sovrum. Väldigt bra barn aktiviteter ingår i hotellet.

2025-08-12 via Nuitee
J
José Javier
10
Gran experiencia
Pros:

Hemos estado solo 2 noches, pero ha sido una estancia muy satisfactoria. La playa accesible al hotel, buffet muy variado.

2025-08-04 via Nuitee
K
kirsty
10
Great holiday
Pros:

Had a week here it’s lovely , great location friendly staff. Food was great beach is lovely, we were not disappointed

2025-07-30 via Nuitee
A
Abdulazeez family
10
Pros:

Friendly staff, great food options, fun activities for kids, nice pools and beach. Loved everything bit of our holiday and would definitely visit again!

2025-07-27 via Nuitee
C
Carlos
10
Pros:

Perfecto

2025-07-20 via Nuitee
G
GREGORY
8
Semaine en famille
Pros:

Emplacement idéal, proximité commerces.
Piscine adaptés pour les enfants, le tobogan est un atout...
Accès à la magnifique plage à 2 pas de la piscine.
Cuisine varié , petit déjeuner au top.
Boissons du all inclusive de mauvaise qualité.
Facilité pour se garer devant l hotel.

2025-07-16 via Nuitee
V
Verified traveler
8
Anbefales
Pros:

Ferie på et hotell på den nydelige Alcudiastranda blir aldri feil. Flotte rom, nyoppusset siden sist vi var der. Ellers begynner uteområdene å forfalle litt. Familieshow hver kveld, veldig hyggelig.
All Inclusive er et must, veldig god mat! Og alltid masse å velge mellom!
Kjempefin plass for familieferie!

2025-07-05 via Nuitee
L
Lismara family
10
Pros:

Excellent

2025-06-22 via Nuitee
R
Robert family
10
Pros:

Highly recommend. So cheap for what they offer. Just 30meters from the beach and ocean..it can be a bit windy in this location but worth the proximity. We didn’t do the all inclusive so didn’t try the restaurants but there were food options very close. This is high traffic of kids, but it’s not loud at night as it all shuts down at good time. Would definitely stay here again.

2025-05-26 via Nuitee