AC Hotel Carlton Madrid by Marriott

Hotels
•
AC Hotels by Marriott
8.8 (1304 reviews)
Paseo de las Delicias, 26 , Madrid , es
+34 915 39 71 00

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noise issues
Room layout complaints

Categories

Cleanliness
8.46
Clean, fresh with some complaints about noise.
Service
9.23
Staff noted as friendly and helpful across multiple reviews.
Location
9.27
Excellent location, close to public transport and main attractions.
Room Quality
8.22
Various comments about room comfort but some negative aspects about layout and size.
Amenities
8.75
Basic amenities met expectations, but with some minor complaints.
Value for Money
8.61
Prices were slightly above average for the services provided.
Food and Beverage
8.86
Good breakfast options with positive feedback.
Overall Experience
9.03
A generally favorable experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:20

Property Description

Prime Location near Major Attractions

Strategically situated just 300 metres from Madrid’s Atocha-AVE Train and Metro Station and Reina Sofia Art Gallery, the AC Hotel Carlton Madrid offers convenience at its best.

Modern Amenities for Comfort

The hotel boasts modern, air-conditioned rooms with satellite TV, heating, work desk, safe, and minibar. The private bathrooms are equipped with a hairdryer and amenities to ensure a comfortable stay.

Delicious Dining Options

Indulge in a delightful dining experience at the café-restaurant, serving lunch, dinner, snacks, and a buffet breakfast until late.

Experience the best of Madrid with easy access to the Art Triangle, Botanic Gardens, and excellent public transport links. Book your stay at AC Hotel Carlton Madrid now.

Important information:

Guests who wish to request a disabled room should contact the property using the details provided on the booking confirmation to check that the room meets their needs.

When booking more than 4 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 1304 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.61
Food and Beverage: 8.86
Overall Experience: 9.03
P
Peter • solo_traveller • sk
7
Cons:

Postele boli moc mäkké a úzke- na kolieskach

2026-07-24 • via Nuitee
P
Peter • solo_traveller • au
9
Pros:

Not far from Train Station, close to city and some good food areas.

Cons:

As an Australian, felt breakfast cost was a little prohibitive. Worked out to just under $100 Australian for a couple.so we went elsewhere.

2026-07-22 • via Nuitee
C
Charlene • solo_traveller • gb
10
Pros:

Easy, food, staff were excellent. Quality of room was above star rating

2026-07-22 • via Nuitee
C
Carlos Eduardo • solo_traveller • co
8
Cerca al tren
Pros:

Ubicación

Cons:

Precio más alto que otros de su categoría

2026-07-20 • via Nuitee
K
Katerina Kathy • solo_traveller • au
9
2026-07-20 • via Nuitee
M
Marina • family_with_children • es
10
2026-07-17 • via Nuitee
A
ANNA • family_with_children • es
9
FUNCIONAL, NET I MOLT BEN SITUAT
Pros:

NO VAM ESMORZAR

Cons:

EL PREU DE L'ESMORZAR ERA EXCESSIVAMENT CAR

2026-07-16 • via Nuitee
A
Ansy • couple • in
7
2026-07-14 • via Nuitee
S
samantha • extended_group • es
10
Wonderful stay everything was great
Pros:

Very clean & good location fabulous breakfast & nice staff

2026-07-13 • via Nuitee
M
marcoest • couple • es
8
Todo muy bien pero con algunos detalle mejorables
Pros:

Ubicación muy buena a 5 minutos de la estación de Atocha, muchos servicios alrededor, tiendas restaurantes, etc... La habitación muy bien.

Cons:

Llegamos y en Madrid a 36 grados solo había una botella pequeña de agua de cortesía para dos personas, si querías tomar una del minibar te costaba 2.50€. Había una plancha y una tabla de planchar estupendas en la habitación, pero habían unido el cable de la plancha a la tabla de planchar dejándola casi inutilizable, creo que lo hacen para evitar robos, pero se podría hacer de otra manera porque el detalle de poder planchar la ropa que casi desperdiciado. Volvería a venir por supuesto, pero creo son pequeños detalles que son fáciles de solucionar.

2026-07-13 • via Nuitee
S
SANGJAE • family_with_children • kr
9
2026-07-12 • via Nuitee
A
Auxi • solo_traveller • es
10
Pros:

Instalaciones

Cons:

.

2026-07-12 • via Nuitee
E
Elena • couple • es
6
Pros:

La limpieza y el desayuno

Cons:

Cama muy pequeña

2026-07-12 • via Nuitee
C
Carmen • couple • es
8
2026-07-12 • via Nuitee
S
Sandra • family_with_children • es
8
2026-07-11 • via Nuitee
M
Marta • family_with_children • es
9
Muy buena
Pros:

Desayuno muy completo, camas muy cómodas y muy limpio

2026-07-11 • via Nuitee
M
Magdalena • solo_traveller • de
9
2026-07-05 • via Nuitee
T
Tassiana • couple • mz
8
Would def recommend!
Pros:

Location, the room amenities and cleanliness

Cons:

Since we were staying at a lower floor it could get very loud

2026-07-04 • via Nuitee
A
Anna Carolina • couple • br
8
Pros:

A localização do hotel, perto da estação de trem Atocha e de estação de metro e ônibus.

Cons:

Com exceção de uma recepcionista que realizou nosso check-in, os demais funcionários eram antipáticos e grosseiros.

2026-07-02 • via Nuitee
B
Branka • couple • au
9
2026-07-01 • via Nuitee