AC Hotel Carlton Madrid by Marriott

Hotels
•
AC Hotels by Marriott
8.8 (1244 reviews)
Paseo de las Delicias, 26 , Madrid , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noise issues
Room layout complaints

Categories

Cleanliness
8.46
Clean, fresh with some complaints about noise.
Service
9.23
Staff noted as friendly and helpful across multiple reviews.
Location
9.27
Excellent location, close to public transport and main attractions.
Room Quality
8.22
Various comments about room comfort but some negative aspects about layout and size.
Amenities
8.75
Basic amenities met expectations, but with some minor complaints.
Value for Money
8.61
Prices were slightly above average for the services provided.
Food and Beverage
8.86
Good breakfast options with positive feedback.
Overall Experience
9.03
A generally favorable experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:20

Property Description

Prime Location near Major Attractions

Strategically situated just 300 metres from Madrid’s Atocha-AVE Train and Metro Station and Reina Sofia Art Gallery, the AC Hotel Carlton Madrid offers convenience at its best.

Modern Amenities for Comfort

The hotel boasts modern, air-conditioned rooms with satellite TV, heating, work desk, safe, and minibar. The private bathrooms are equipped with a hairdryer and amenities to ensure a comfortable stay.

Delicious Dining Options

Indulge in a delightful dining experience at the café-restaurant, serving lunch, dinner, snacks, and a buffet breakfast until late.

Experience the best of Madrid with easy access to the Art Triangle, Botanic Gardens, and excellent public transport links. Book your stay at AC Hotel Carlton Madrid now.

Important information:

Guests who wish to request a disabled room should contact the property using the details provided on the booking confirmation to check that the room meets their needs.

When booking more than 4 rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 1244 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.61
Food and Beverage: 8.86
Overall Experience: 9.03
N
Nohel • couple • es
10
2026-05-08 • via Nuitee
E
Eva • solo_traveller • at
8
2026-05-07 • via Nuitee
E
Edison • couple • ec
9
Me gustó el hotel y disfruté de la estancia .
Pros:

El alojamiento está bien ubicado y cuenta con varios servicios para su movilidad. Tiene un servicio de auto desayuno excelente y de calidad

Cons:

El hotel está bien a pesar de sus años de uso , en lo personal me asignaron una habitación esquinera que no tenía un clóset funcional .

2026-05-06 • via Nuitee
B
Bachir • couple • dz
1
2026-05-06 • via Nuitee
A
alina • couple • ro
8
2026-05-06 • via Nuitee
L
Luis • solo_traveller • ar
10
Pros:

El buen gusto en su arquitectura y lo completo del desayuno bufete

Cons:

Todo me gusto

2026-05-05 • via Nuitee
N
Nilüfer • couple • tr
10
Pros:

Location

Cons:

Nothing

2026-05-04 • via Nuitee
A
Asensi • solo_traveller • es
10
2026-05-04 • via Nuitee
S
Sergio • couple • cl
10
2026-05-04 • via Nuitee
V
Vardan • couple • am
10
2026-05-03 • via Nuitee
P
Petr • couple • cz
10
2026-05-02 • via Nuitee
J
Juan Antonio • solo_traveller • es
9
2026-05-01 • via Nuitee
E
Elvira • couple • pt
4
2026-05-01 • via Nuitee
P
Patricia • couple • es
10
Atención increíble por parte del personal de recepción
Pros:

Perfecto

Cons:

Estuvo todo correcto

2026-05-01 • via Nuitee
5
563diannew • Friends getaway
6
Change rooms if need be!!
Pros:

Excellent food. But don't have room 505. The aurcon doesn't work and room cannot come down less than 24 degrees. Bed linen therefore too hot , as well as room. Toi noisy outsde all night to open windows. Two single beds pushed together not good either. No sleep each night

2026-04-29 • via Tripadvisor
S
Susan • extended_group • tw
7
Good location without good facilities
Pros:

Location is pretty good, very close to the train station, so easy for us to move to the next city of our journey.

Cons:

The bathroom is too small, I need to turn my body to face the shower door to avoid the water spilling out. And there is almost no extra space to give me a good shower. Besides, the rain shower head continued leaking water drop when I was using the handheld shower. We stayed for 3nights, and taking shower is the worst part during our stay.

2026-04-28 • via Nuitee
J
JOAQUIN • couple • mx
10
Muy buen Hotel, lo recomiendo
Pros:

la habitación tenia una terraza muy agradable... un poco reducido el espacio de la recamara, pero en general todo muy bien.

Cons:

...

2026-04-27 • via Nuitee
R
RLatour • solo_traveller • ca
10
Pros:

Très confortable, très bien situé près de la gare et du Rétiro

2026-04-25 • via Nuitee
H
Hans-Jürgen • solo_traveller • de
9
2026-04-25 • via Nuitee
L
Louise • solo_traveller • br
10
2026-04-24 • via Nuitee