Fairfield Inn & Suites South Bend Mishawaka

As per saying above I didn't like the hotel because the lady was rude for the receptionist and she refused to let me check in and said I had to pay another $120 she tried to charge my cash app card which I had locked. You guys are saying that you need proof of this and I don't know how to submit the proof. So now I'm out that $95.97 whatever you charged me for the hotel stay and I didn't get to go to the hotel and it was just supposed to be a leisure thing for my grandchildren to have fun and go swimming but never got to happen.

The rooms are a little worn but still clean. There seemed to be an issue with water on the main level floor leaking everywhere. They were quick about cleaning it up, but it happened a few times.

The AC was okay. Not the best. The room felt a little muggy.

Manager would not accept our Booking.com reservation nor would she assist to get it resolved. The wall paper is literally peeling off the walls in the 2nd floor hallway. The elevator Indiana Homeland Security permit expired in May 2025. There was a sticky mess on the floor in front of the elevator that after 5 hours did not get cleaned up. The manager did not tell us during check-in when breakfast times were so we missed it by 10 minutes. Most hotels have breakfast until 10 am, theirs ended at 9:30 am. Trash bins outside the hotel were full and remained full our entire stay. Their plants outside or lack there of needed desperate landscaping, especially as the sprinkler was spraying into the parking lot and not the flower bed. This was all compounded by the front desk employee making excuses for the manager the next morning that the manager was going through things as her mother was on hospice. I’m not here to not be unempathetic about that, however, this is business and my stay that I had to pay for the room a second time and endure everything above should not hinge on the manager’s personal life. How would I have known that Fairfield Inn and Suites had been having problems the last two months with Booking.com about getting paid? And that her mother was passing? Trust me. If I had known that it would have been a fiasco getting a refund for one of the payments to the room I stayed in, I would never have stayed, let alone the rest of what I have shared here. Don’t ever try to place guilt on a customer about a dying individual. I never needed to know that about the manager. Incredibly unprofessional.

The bathroom in room 218 was shabby. The wallpaper was starting to peel and was bulged and wrinkled in other areas. The towels were rough. The refrigerator made sounds during the night so I turned it off. The common rooms were nice, however. Not as nice as the previous Fairfield Inn I stayed at. Im going back to Hampton Inns.

Upon check in they told me I could not use a Third Party and had to cancel my reservation with Bookings. com and do a reservation with them I was already tired and frustrated because once I got close the map kept taking us in circles we did that for 30 min because no one would answer the phone so we could find it then went to the room and it was nasty and I had to clean it myself and yes I took pictures and was glad I did because the GM heard I was upset about the room then waited till the moment I was checking out and tried to say I needed to pay them a deposit for my small dog so I told her I asked if I could have the dog and was told yes by the check in person and if I had to pay extra and he said I was fine so I’m quite upset if anything they owe me money for the inconvenience of canceling my reservation and cleaning my own room I would never stay at that one again the GM attitude was terrible and the other day check out person was as well they tried to double team me about the dog and then once I came back with my phone to show them what my room looked like when I walked in there changed all that but it’s sad I had to go thru that I was there to decorate an event and had to work extra because of their lazy staff other people there had the same type of complaints one lady said her bed wasn’t even made it was a terrible experience.look at the bug in the photo , dirty toilet, nasty bath tub , soap fell off the wall … So Dissapointed!!

- shower drain very slow
- TV did not work