San Francisco Marriott Marquis Union Square

Hotels
•
Marriott Hotels & Resorts
8.4 (1267 reviews)
780 Mission Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Amenities
Cons:
Cleanliness
Service

Categories

Cleanliness
6.61
Room cleanliness was questioned due to trash being full upon arrival and other reports of dirty rooms.
Service
8.08
Service quality was inconsistent, with reports of rude staff and extremely poor customer service during emergencies.
Location
9.62
Location is highly praised, being central and well-situated.
Room Quality
8.57
Rooms were described as fine, though some minor comments were made about layout.
Amenities
9.6
Amenities like the fitness center exceed expectations. Some minor amenities could have been better.
Value for Money
7.56
Considered pricey by some guests relative to service and cleanliness.
Food and Beverage
8.61
Breakfast options were appreciated although additional costs were involved.
Overall Experience
8.58
Mixed experiences with significant positive aspects but also notable disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:57

Property Description

Luxurious Accommodations:

Experience luxury at its finest at San Francisco Marriott Marquis, located next to the Moscone Convention Center. The stylish interior of our rooms, equipped with flat-screen TVs, air-conditioning, and city views, ensures a comfortable and upscale stay.

Convenient Facilities:

Stay on top of your fitness routine at our on-site fitness center. Whether you're in town for business at the convention center or exploring nearby attractions like the San Francisco Museum of Modern Art and Union Square, our hotel offers the perfect location for all your needs.

Delicious Dining Options:

Start your day right with a visit to B55 Craft House and Kitchen for a delicious breakfast. With convenient facilities, luxurious accommodations, and delectable dining options, San Francisco Marriott Marquis is your ideal choice for a memorable stay in the heart of downtown San Francisco.

Important information:

Please note: When breakfast is included in your meal plan, it will be provided in B55 Craft House and Kitchen for 2 adults and 2 children under 12 years old are registered in the same room. All further guests are subject to additional charges.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount.

Our daily destination fee includes: $25 USD Daily Food & Beverage Credit*, 2 Dynamic Stainless Steel Water Bottles, 2 hour bike rental (once per stay), 2 Round trip Cable Car Tickets (once per stay), Daily Enhanced High Speed Internet Access. Please visit our Front Desk in the lobby for more information about these items/experiences. *Food and Beverage credit is not cumulative and cannot be accumulated for multi-day stays (credit applies to room charges only.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 91.20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1267 reviews
Cleanliness: 6.61
Service: 8.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.6
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
F
Freedom12854414186 • Family
2
Dismissive front desk personnel lacking sensitivity addressing needs of potential hotel guests
Pros:

We are a family traveling with kids, and we had reached out to the front desk inquiring on the pet policy for the hotel; one of our kids has severe pet hair allergy. The female receptionist at the front desk was beyond rude with her tone and verbiage during the inquiry call. She basically verbalized that our concern was obsolete, and the hotel cannot accommodate this request. Mind you we were not insisting to have a pet-free accommodation arrangement, we were simply requesting info because it was a health necessity. It was so unnecessary and unprofessional on her part. She behaved in a very dismissive way, and did not care for the health hazard it could present to the potential guests. Too bad that we had previously stayed this hotel before, and never had this poor of guest experience. To be disregarded and disrespected (even just over the phone) was a clear sign that the customer service presented was not what we valued and wished for. Despite its ideal location and amenities, we will no longer be guests here. If you have any pet allergy, just know that your needs matter. Don't be miserable and experience a health hazard while you are on vacation away from home.

2026-05-23 • via Tripadvisor
M
Mark • couple • us
9
2026-05-09 • via Nuitee
T
Taria • couple • us
3
2026-05-07 • via Nuitee
L
Lukash • family_with_children • us
10
2026-04-27 • via Nuitee
C
clr2015 • Business • New Haven, Connecticut
10
Classic Marriott Marquis in central location
Pros:

Excellent accommodations in a central location. Marriott at its best. Friendly staff. large clean rooms.

2026-04-25 • via Tripadvisor
L
Laveta • couple • us
9
We enjoyed our mini vacation to San Francisco.
Pros:

It was a very nice place.

Cons:

It was expensive. It was also too far from the Pier 39 to walk back and forth.

2026-04-24 • via Nuitee
O
O5871VZtylerh • Couples
10
Great “The View” experience
Pros:

Eva in the View Lounge was absolutely fantastic, she was extremely friendly and helpful during a large convention rush and the rush after a Giants game. She was attentive and has great detail and remembered personal touches she remembered through our the short trip we had to the bar.

I would come back 10/10 times just for her service and attentiveness.

2026-04-22 • via Tripadvisor
• solo_traveller • us
10
2026-04-22 • via Nuitee
A
Angela • solo_traveller • us
8
Pros:

Very smooth valet parking experience. Efficient early check in. The View had a relaxing atmosphere with friendly service.

2026-04-19 • via Nuitee
B
Bouhedda • solo_traveller • us
10
2026-04-16 • via Nuitee
S
Sandra • couple • us
10
Pros:

Nice hotel and friendly staff

Cons:

Pricey

2026-04-15 • via Nuitee
A
adrianl277 • Family • Los Angeles, California
8
Typical Giant US Convention Hotel with a Stupid Destination Fee which is a ripoff
Pros:

San Francisco Marriott Marquis is what I will call your typical huge convention hotel that you can find in prime locations in most major US cities. The hotel is huge but to be fair, service is pretty good. As a Platinum member, I was treated fairly well and got access to an executive lounge, which is decent. Drinks and snacks are available at all times and there is a decent continental breakfast spread in the mornings. The room is what you expect from a typical Marriott and the internet worked well. As a Platinum member, I have free premium WiFi. There is a destination fee which include various food & beverage credits but honestly it is just a scam that needs to be eliminated soon. US government and state government need to step up and to curb this really annoying practice. If I don't need to stay in this location, I will select a lower grade Marriott hotel just to avoid this annoying charge.

In terms of safety, I feel fairly safe at this location. While I will not recommend walking alone at night, it is fairly safe with plenty of car rides available within a reasonable wait. I was able to walk to various spots during daytime too. BTW, it has a nice gym too, as it doubles as a membership gym during daytime.

2026-04-09 • via Tripadvisor
A
Andrés Augusto • family_with_children • co
10
Excellent hotel
Pros:

The hotel is excellent. Everything was great.

2026-04-03 • via Nuitee
J
Jessica • extended_group • us
8
Very nice stay with friendly staff.
Pros:

We had a beautiful corner room with a beautiful view. The room was clean and beds were very comfortable. My room was ready when I checked in which was very appreciated as we were traveling with my 87 year old mom. I felt very safe as The Marriott had security and you needed you hotel key in the elevator to get to your floor. Overall, we had a very good experience. The bell man was very helpful with directions and showing us how to get to the Warriors game on public transit.

Cons:

The $100 dollar fee for parking my car was ridiculous. I feel like if you are paying for a room, parking should be free or at least at a reduced rate.

2026-03-29 • via Nuitee
M
Mikolaj • couple • pl
10
2026-03-21 • via Nuitee
J
jemilae • Business
8
Good stay
Pros:

I liked the location, kind of close to the convention center. Got a floor upgrade but not room type upgrade as titanium. Bed was comfy, the lack of water bottles situation needs to be explained. Great shower.
Club lounge needs better hours and to remain open more frequently with more varied food.
Fast elevators

2026-03-15 • via Tripadvisor
B
Borje_Harald • solo_traveller • se
8
2026-03-15 • via Nuitee
7
7 • couple • us
10
2026-03-14 • via Nuitee
C
CurlyForComfort • Business • Los Angeles, California
10
BEST TEAM, MANAGERS, SERVICE! Veeeeeerrrrry pricey food and drink— but the guest services is second to none.
Pros:

This hotel is definitely crowded but it’s fantastic! It’s clean, and the staff is second to none. The front desk manager Brianna is as good as it gets! I am a titanium elite member and she makes me feel ambassador every time I check in! REY at the Bonvoy elite counter, the other REY at the bellman desk, Kyle and Katie at the front desk! Devante, Elena, and Roberto in the M Lounge— thank you!!!!
THE WOMEN MAKING YOUR LATTES IN THE PANTRY MARKET GREET YOU WITH SMILES ALL DAY LONG.
I’m pretty sure the hotel food and drink is more expensive than any Ritz-Carlton, so I suggest you head out for meals. A latte is $10 minimum.
Other than the expensive offerings of granola bars and chips, I love it here because of the team. The staff. SEE YOU ALL SOON!!!

2026-03-08 • via Tripadvisor
A
Anthony • couple • us
10
2026-03-04 • via Nuitee