San Francisco Marriott Marquis Union Square

Hotels
•
Marriott Hotels & Resorts
8.4 (1286 reviews)
780 Mission Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Amenities
Cons:
Cleanliness
Service

Categories

Cleanliness
6.61
Room cleanliness was questioned due to trash being full upon arrival and other reports of dirty rooms.
Service
8.08
Service quality was inconsistent, with reports of rude staff and extremely poor customer service during emergencies.
Location
9.62
Location is highly praised, being central and well-situated.
Room Quality
8.57
Rooms were described as fine, though some minor comments were made about layout.
Amenities
9.6
Amenities like the fitness center exceed expectations. Some minor amenities could have been better.
Value for Money
7.56
Considered pricey by some guests relative to service and cleanliness.
Food and Beverage
8.61
Breakfast options were appreciated although additional costs were involved.
Overall Experience
8.58
Mixed experiences with significant positive aspects but also notable disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:57

Property Description

Luxurious Accommodations:

Experience luxury at its finest at San Francisco Marriott Marquis, located next to the Moscone Convention Center. The stylish interior of our rooms, equipped with flat-screen TVs, air-conditioning, and city views, ensures a comfortable and upscale stay.

Convenient Facilities:

Stay on top of your fitness routine at our on-site fitness center. Whether you're in town for business at the convention center or exploring nearby attractions like the San Francisco Museum of Modern Art and Union Square, our hotel offers the perfect location for all your needs.

Delicious Dining Options:

Start your day right with a visit to B55 Craft House and Kitchen for a delicious breakfast. With convenient facilities, luxurious accommodations, and delectable dining options, San Francisco Marriott Marquis is your ideal choice for a memorable stay in the heart of downtown San Francisco.

Important information:

Please note: When breakfast is included in your meal plan, it will be provided in B55 Craft House and Kitchen for 2 adults and 2 children under 12 years old are registered in the same room. All further guests are subject to additional charges.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount.

Our daily destination fee includes: $25 USD Daily Food & Beverage Credit*, 2 Dynamic Stainless Steel Water Bottles, 2 hour bike rental (once per stay), 2 Round trip Cable Car Tickets (once per stay), Daily Enhanced High Speed Internet Access. Please visit our Front Desk in the lobby for more information about these items/experiences. *Food and Beverage credit is not cumulative and cannot be accumulated for multi-day stays (credit applies to room charges only.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 91.20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1286 reviews
Cleanliness: 6.61
Service: 8.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.6
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
E
EDDY • solo_traveller • cr
9
Pros:

Todo, el servicio, la habitación de lujo, limpieza, el desayuno, etcétera.

Cons:

La ubicación del parqueo y que nadie hable español

2026-06-26 • via Nuitee
A
Anna • couple • us
10
2026-06-25 • via Nuitee
R
Robert • couple • us
8
2026-06-24 • via Nuitee
A
Azat • family_with_children • us
10
2026-06-23 • via Nuitee
A
Aaron • couple • us
9
Pros:

Up to date, unkept, clean, polite staff, the amenities it offers.

Cons:

Parking is madness. Food felt like they can have a better selection of the menu.

2026-06-22 • via Nuitee
A
Ademola • solo_traveller • ng
8
Good experience in all- the staff were quite helpful
Pros:

The reception area was cool

Cons:

Restaurant closed early in my opinion

2026-06-22 • via Nuitee
N
Nikhil • couple • in
5
Not worth the price!
Pros:

Location!

Cons:

Room quality and facilities

2026-06-20 • via Nuitee
K
Kasandra • family_with_children • us
8
2026-06-17 • via Nuitee
G
Giancarlo19855 • Friends getaway
2
some people think they're better than you
Pros:

During the Charlie Puth concert not too long ago, it was hard to get parking around the place. Parking is almost $100/night and you can't even get basic guidance to the venue and got sent in circles and told to speak with the front desk. When asked for directions from the front desk staff, the lady katie pointed to some one else to ask for help like it was the wrong department to ask if you live here and don't know where something is, how do you expect a person that's not from here to know? its a business hotel, and sure were not very well dressed like other people, but it felt discrimatory just to get simple directions.

2026-06-15 • via Tripadvisor
J
Jessica • couple • us
9
2026-06-15 • via Nuitee
M
Maria • family_with_children • us
7
2026-06-12 • via Nuitee
L
Lorenzo • family_with_children • it
8
Pros:

Camera silenziosa,posizione dell’hotel ottima,colazione buona e varia

2026-06-11 • via Nuitee
A
Anish • solo_traveller • in
9
2026-06-08 • via Nuitee
P
Pradeep • family_with_children • us
10
Cons:

The room name said it's a suite. So I was expecting there to be two rooms, i.e. there's a door in between the bedroom part and the living part of that room, but there wasn't a door. It was very open. It would have been better if there was a separate room with a wall and door.

2026-06-07 • via Nuitee
G
Genaro • couple • us
10
2026-06-02 • via Nuitee
C
Coleen • family_with_children • us
9
Very comfortable and quiet stay in a very convenient spot. Staff and amenities were great.
Pros:

For a large hotel, in the heart of a touristy area, it was very quiet. The elevators were efficient even when my convention let out 1000 people at once. Having water stations and a small market with a microwave was really helpful when we didn't have time for a full meal. And being across the street from a grocery was super helpful also. Additionally, when I requested foam pillows because of an allergy to feathers, they initially said they were out of them, but 30 minutes later I received 2. This saved my night (and money as I would have had to go purchase a pillow for the rest of my stay).

Cons:

One of the two beds was a little worn in; dipped in the middle. However, I really have no other complaints. I have been travelling a lot recently and this was a very comfortable stay.

2026-05-30 • via Nuitee
O
olga • family_with_children • us
1
Horrible!
Pros:

I strongly advise against considering this hotel for your stay. The staff is terrible and deceitful. We made and paid for a reservation for a room with two beds, but when we arrived after a long journey with two children, our room was not available. The receptionist, Max, insisted that we cancel the reservation ourselves.

After a brief conversation, he told us he would take care of it and assured us that we would get a full refund. However, he misled us, as he canceled the reservation citing that we didn’t show up, and now we only received 50% of the room cost back from http://Booking.com.

Horrible! Horrible! Horrible… Stay away from this hotel!

Cons:

I strongly advise against considering this hotel for your stay. The staff is terrible and deceitful. We made and paid for a reservation for a room with two beds, but when we arrived after a long journey with two children, our room was not available. The receptionist, Max, insisted that we cancel the reservation ourselves.

After a brief conversation, he told us he would take care of it and assured us that we would get a full refund. However, he misled us, as he canceled the reservation citing that we didn’t show up, and now we only received 50% of the room cost back from http://Booking.com.

Horrible! Horrible! Horrible… Stay away from this hotel!

2026-05-28 • via Nuitee
V
Vardan • solo_traveller • us
9
2026-05-26 • via Nuitee
F
Freedom12854414186 • Family
2
Dismissive front desk personnel lacking sensitivity addressing needs of potential hotel guests
Pros:

We are a family traveling with kids, and we had reached out to the front desk inquiring on the pet policy for the hotel; one of our kids has severe pet hair allergy. The female receptionist at the front desk was beyond rude with her tone and verbiage during the inquiry call. She basically verbalized that our concern was obsolete, and the hotel cannot accommodate this request. Mind you we were not insisting to have a pet-free accommodation arrangement, we were simply requesting info because it was a health necessity. It was so unnecessary and unprofessional on her part. She behaved in a very dismissive way, and did not care for the health hazard it could present to the potential guests. Too bad that we had previously stayed this hotel before, and never had this poor of guest experience. To be disregarded and disrespected (even just over the phone) was a clear sign that the customer service presented was not what we valued and wished for. Despite its ideal location and amenities, we will no longer be guests here. If you have any pet allergy, just know that your needs matter. Don't be miserable and experience a health hazard while you are on vacation away from home.

2026-05-23 • via Tripadvisor
M
Mark • couple • us
9
2026-05-09 • via Nuitee