Holiday Inn Express Arlington Interstate 20 Parks Mall by IHG

Hotels
Holiday Inn Express
8.2 (664 reviews)
1721 Pleasant Place , Arlington , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cleanliness
Cons:
Inconsistent room quality
Limited amenities
Service issues at check out

Categories

Cleanliness
8.09
The cleanliness of the hotel was frequently mentioned positively, though there were concerns about room cleanliness.
Service
8.56
Staff was frequently praised for their friendliness and assistance.
Location
8.6
The hotel was described as close to various conveniences and attractions.
Room Quality
8.05
Rooms were deemed nice and comfortable, with some comments on them being dated.
Amenities
7.58
Limited amenities were noted, particularly about the pool being closed.
Value for Money
8.04
Value perceptions varied; some felt the breakfast could be better.
Food and Beverage
8.59
The breakfast was often highlighted positively, though some wished for more variety.
Overall Experience
8.06
Overall experiences were generally positive, though not without some consistent concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Modern Rooms with Free Wi-Fi
The Parks Mall Arlington Holiday Inn Express offers modern rooms adorned with stylish green accents and elegant dark hardwood furniture. Stay connected with complimentary Wi-Fi and unwind while watching your favorite shows on the flat-screen TV. Enjoy the convenience of having a microwave and refrigerator in your room for quick snacks.

Relaxing Outdoor Pool and Hot Tub
Indulge in relaxation at the hotel's large outdoor pool and hot tub, perfect for unwinding after a day of exploring Arlington. Whether you prefer a refreshing swim or a soothing soak, the pool area provides a serene escape for guests to enjoy during their stay.

Convenient Location and Nearby Attractions
Conveniently situated near Interstate 20 and the Parks Mall, this hotel is just a short drive away from downtown Arlington and popular attractions like Six Flags Over Texas and Hurricane Harbor Water Park. With easy access to entertainment and shopping options, Holiday Inn Express Arlington I-20 Parks Mall is the ideal choice for your Texas getaway.

Book your stay now at Holiday Inn Express Arlington I-20 Parks Mall for a memorable and comfortable experience in Arlington, Texas.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 664 reviews
Cleanliness: 8.09
Service: 8.56
Location: 8.6
Room Quality: 8.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.06
A
Anna family_with_children us
10
2026-01-31 via Nuitee
A
Albert solo_traveller us
9
2026-01-30 via Nuitee
D
Dolen solo_traveller us
8
2026-01-28 via Nuitee
S
Shirley family_with_children us
10
2026-01-26 via Nuitee
M
Mark couple us
10
I would stay again!
Pros:

Nice comfortable and well taken care of. Food was hot and fresh.

2026-01-20 via Nuitee
J
jordan family_with_children us
10
2026-01-20 via Nuitee
B
Bertha couple us
10
Place was close to area (funeral home) to where we went.
Pros:

Breakfast was excellent..

Cons:

N/A

2026-01-20 via Nuitee
A
Amber lynn couple us
10
2026-01-19 via Nuitee
L
LeCosha couple us
4
The location and staff were nice but the rooms weren’t.
Pros:

Didn’t know there was breakfast. Left during checkout

Cons:

We were told our rooms were upgraded but in all honesty we should have kept whatever room we had from the beginning. The room did have more space honestly but they upgraded one room that was shared and was supposed to be two beds-to one king king size bed. So the two in the room had to share. Also the mattress felt old and both rooms had an odor. Good thing we didn’t spend much time at the room

2026-01-19 via Nuitee
A
Angela family_with_children us
5
Nice but not great. We had to flush our toilet by taking the lid off the tank. The beds were not very comfortable as if
Pros:

The location was great!

Cons:

They don’t take cash at all, the toilet was broken, & the beds were not comfy.

2026-01-19 via Nuitee
S
Samantha family_with_children us
8
Comfortable stay with a nice selection for breakfast
Pros:

The room was spacious and clean. Breakfast had a wide variety to choose from.

Cons:

The beds were firmer than what were used to.

2026-01-19 via Nuitee
K
Kimberly couple us
10
Great get away
Pros:

Our stay was amazing when I decide to go back we are definitely going to stay there again.

Cons:

Everything was amazing can’t talk bad about our stay

2026-01-19 via Nuitee
L
Lloyd couple us
10
great
Pros:

great

Cons:

none

2026-01-19 via Nuitee
C
Chloe couple us
8
Pros:

the location, breakfast, and staff

Cons:

the window in my room was permanently foggy, but that’s okay

2026-01-19 via Nuitee
T
Tommy couple us
8
2026-01-19 via Nuitee
J
Jonathan solo_traveller us
10
2026-01-19 via Nuitee
E
Elizabeth couple us
9
Great location and staff!
Pros:

I booked through bookings.com and was pretty certain I chose two queen beds but o selected a Standard room which is only one King size bed. I was traveling with my sister. The over night receptionist moved us to a room with two queen beds, yay!

Cons:

There were a few hairs in the shower, makes me feel icky

2026-01-19 via Nuitee
J
Jaya couple us
10
2026-01-18 via Nuitee
C
Christy family_with_children us
10
Staff is super friendly. Room was neat and clean. Check in was easy. Breakfast was delicious and the cinnamon rolls di
Pros:

Nicely tucked away location.

2026-01-15 via Nuitee
L
Luis couple us
8
Okish
Pros:

Well property was comfortable. Location was convenient to a lot of things.

Cons:

The front desk attendant wasn’t rude but wasn’t helpful nor did she try to be helpful. She gave off I hate this job vibe and didn’t seem like she cared about much.

2026-01-13 via Nuitee