Clarion Hotel Park Avenue

Perfect location, not to expensive either

Doors to rooms slam really loud. Although they said certain breakfast items were supposed to be available at cafe, no bottled water, granola bars or other items were available. Safe in room did not work. Single bed was super tiny in width and length.

I didn't like the size of the room , I requested double bed room. However according to hotel double bed means single bed. I was unaware if this and had to share a small room with three people.

Typical budget hotel. Room and shower was small, clean. Hallways are tiny and there was very little soundproofing. Voices and doors were loud outside of the room.

I have stayed at this hotel multiple times always happy with my stay. The room is clean and the area has lots of resturants. The room is clean and the staff is friendly. Nubi at the desk greets you every morning with a huge smile.

The location, service and amenities was great, but I would suggest a little makeover.

The room was very, very small even by midtown NYC budget hotel standards. Still, the room was clean, everything worked and the included breakfast was a big plus. Good location, good staff too. If you just need a place to sleep and are not claustrophobic it's a good choice.

I cancelled my reservation at this hotel but they insisted that I had 2 reservations and charged me for one night as a no show. I emailed them the cancellation email as well as a print of my Choice Privileges account showing the single reservation with cancellation but they refuse to reverse the charges. When calling the hotel the first time, they wouldn't let me speak to a manager but insisted I had in fact checked in. When I informed them that I'd never even stepped foot in the hotel, they back pedaled and told me that a manager would call me. No one ever did. I called back a couple of days later and was told that no manager would be there for the next four days (!) but someone would call. Again, no one did. After contacting Choice Hotels guest relations, they too told me that despite my acting in good faith and believing I'd cancelled my reservation, they would not reverse the charge so I've therefore cancelled my Choice Privileges membership and will never stay at another Clarion, Rodeway, Ascend, etc. Between other hotel companies with better customer service and Airbnb, there's no great loss.

Not corresponding at all to my expectations.
Absoluty not a good value for money.
And the great thing is COCKROACH !!!!
Not he first time, after having seen unfortunate too late other comments.

No excuses made by the manager, just a ridiculous reduction for a room AT more 200€/night.
No change of room, really disappointed, it ruined my stay.
TO AVOID !!!!

What a nightmare, elevator did not work for 3 out of 4 days. Room is as small as your home's bathroom, imagine the bathroom size. Breakfast "included" is just 3 items consisting of uncooked hash browns, burned sausages and little pieces of bacon. Toilet got clogged and they took a whole day to fix it. If it wasnt because it was a holiday weekend I would have stayed in another hotel but unfortunately all hotels were full

The reason why I am not giving a bad review to this hotel nor showing photos of initial room,, is due to the property Manager who accommodated me as best he could. My initial reaction was not pleasant. And it got exasperated when I contacted Hotels.com's Customer Service to complaint about my experience. The room given was not at all what I had expected, nor seen advertised when determining which hotel to stay during my weekend escape. I became mostly furious when the customer representative virtually told me, that I should probably not mind the room, as I had "received a free hotel stay." She sort of implied this to which I had to tell her that I had paid for all the hotels prior to receiving this "alleged free hotel stay." I had to actually pay an additional $103.00 as the hotel charges an estimate of $200 plus fees. And sorry, this is a 2 1/2 🌟 hotel, there are way better hotels for that price! And I was not given options to book another room at a different hotel. I was practically forced to accept the deal the manager would offer, like it or not. Hence, I am appreciative of Sabine , the manager going out of his way to assist me. Biut quite disappointed in Hotels.Com.

The location is probably the only good thing I could say about the hotel. Check in was a miserable experience with the front desk guy telling me my ID was expired and I was under 21 when it clearly wasn't, I'm 22, and he wasn't welcoming at all. He then proceeded to put in this small closet sized room, the door couldn't even fully open, and then we had to move rooms because it was recently exterminated. The tv has about 20 basic channels which mostly showed news, so much for that. None of the employees said at least a "Hi" during the entire stay. The entire hotel is small and unappealing inside. Breakfast is basic and digusting. During breakfast, I was approached by an employee no good morning or any greeting just asking for my room number for no reason. As a fellow hotel front desk employee, I found this to be odd and I don't want to assume profiling but it seemed like he wanted to check if I actually paid to be there as he asked no one else (A white couple and lady) for their room numbers. I wouldn't come back unless this was the last hotel in NYC and even then would I be hesitant. I highly do not recommend.

There was a mix up in my room reservation and the hotel manager and front desk people went out of their way to resolve it in a satisfactory manner. Great location as well with many dining options and convenient for getting around the city.

There is one reason I went out of my way to write this review, the front desk clerk Chris. He was incredibly professional, hospitable, prompt, and hardworking. The poor guy had been pulling an 11 hour shift for 2 of his peers who were unable to make it. Yet he didn't complain, and still had a smile on his face. As a General Manager myself, I can appreciate that level of professionalism, passion, and commitment for the job. He truly is an asset to this establishment and I hope management is not taking him for granted, otherwise I might have to offer him a job elsewhere ;)

The hotel was just not that great, small rooms, smelled a bit antiseptic. Wasn't really what we were expecting compared the pictures. We ended up not staying and leaving

It was ok but I was disappointed as it was booked for my parents 40th wedding anniversary and I had pointed this out when I booked it but also when they came to check in. Nothing was done for them, which was very disappointing.

This place was nothing like we were expecting from a chain hotel on Park Avenue in NYC. We paid over $170 a night, and were woken up all night by constant knocking and drug dealing across the hall. People are living in most of the rooms, the place is smaller than a closet and less clean than a YMCA we once stayed in. Reeked of marijuana, the breakfast is a joke, the view was a pile of trash on top of a broken down roof. Absolutely terrible. We did NOT feel safe here. Do NOT stay here! Awful, awful, can't say enough bad things.

I stayed three nights in July. I had a room with one double bed. The room was quite small, but at this price range, in NYC, not unexpected. The room and bathroom were very clean. I appreciated the grab bar next to the tub. The water pressure and hot water were good. The window ac has been replaced with a new style unit that is positioned up on the wall. It worked very well. The bed was very comfortable (it was soft, which I liked), and the carpet appeared to be fairly new. The elevator is rather slow, but it worked. In the room I had, with the double bed, the window did mostly face a brick wall, however this probably made it quieter than the rooms in the front, that face Park Ave. The hotel is located just one short block away from a subway entrance. Also, several places to get food are just a few doors down. The staff were all pleasant, especially Pedro and Sarah, who were very helpful with directions and tips on transportation.

Nice room, clean. Not all rooms have a private bath so be careful. Very small but it’s New York.... you get to live like they do.

The person on duty at restuarant in the mornings were very helpfull and friendly