Hampton Inn Merrillville

Got snowed in and they charged a double deposit. They showed NO empathy.

The breakfast area was packed with male workers from somewhere. Super noisy, couldn't enjoy the average breakfast.

The air conditioner is noisy and the fridge as well. For light sleepers like me it would be an issue, the bed could be a bit more soft in my opinion. But the experience in all is positive.

The room was small. The lighting in the bathroom was poor and my tub got stopped up.

Rude front desk, no extra towels, dirty/stained carpet in hallway, bathroom fan broken, empty toilet paper, apple juice not working, food was empty for a long time, no juice glasses, small breakfast area, bed was uncomfortable, everything needs updated. No meat was served at breakfast, front desk person was very rude! Would not give us extra towels and was rude about it. He was outside when we asked him and just stood there arguing with us. I went inside and the phone was ringing off the hook. I finally went out and told him the phone was ringing. When we tried to book with the hotel directly the website didn’t work & no one answered the phone. We told everyone we saw at the baseball tournament to NEVER stay there!! Some one else found a pill on the floor of their room when they checked in and the room was dirty. And why was the pool closed??? This hotel is awful!!!! Don’t ever stay here!!!

Reserved King room and they didn't have it left. The TV didn't work. The breakfast seating was not enough

During my stay, the key system was down, meaning staff had to physically let us into our room every time we left and returned. This would have been a minor inconvenience—if we had been told in advance. Instead, we only found out at check-in. Other members of our group were notified early and had the chance to change hotels. We weren’t given that option.

At check-in, I was assured we’d receive a discount for the inconvenience. That never happened. I’m still waiting for my partial refund.

The property itself was dirty and run-down, with the overall feel of a place where high school parties might be held—not somewhere you’d expect professional standards.

I voiced my concerns to Nadja, the guest relations manager, who showed no interest in resolving the issues and simply said she hoped we’d stay again. That will not happen.

Poor communication, lack of cleanliness, and zero accountability. I cannot recommend this hotel.

Work out room. The machines didn’t work. Old and outdated.

The place was dirty and broken

I was disappointed that Booking.com did NOT tell me about the $75 pet fee in addition to my reservation overnight. The Hotel also did not clarify that - so I first heard about it at 11:30 at night when I had a long day and was checking in. I think that reflects poorly on both parties.

Hallway rugs are stained/dirty. There should be a marked area for dogs.

I love everything about it