SureStay Hotel by Best Western Ellensburg

Hotels
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SureStay Hotel by Best Western
7.7 (930 reviews)
1500 Canyon Rd. , Ellensburg , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient location
Cons:
Housekeeping issues
Limited amenities
Need for upgrades

Categories

Cleanliness
7.2
Generally clean, but issues noted with housekeeping.
Service
8.7
Staff are very friendly, nice, and accommodating.
Location
8.2
Convenient location near freeway and restaurants.
Room Quality
7.7
Rooms are clean but some concerns about the bed and decor.
Amenities
6.7
Limited amenities noted and some maintenance issues.
Value for Money
7.7
Affordable but some aspects felt cheap or unkempt.
Food and Beverage
7.2
Breakfast adequate but not outstanding.
Overall Experience
8.2
Overall a good experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:17

Property Description

Indulge in Comfort and Convenience

Free Daily Breakfast and Indoor Pool: Start your day right with a complimentary breakfast and take a refreshing dip in the indoor pool.

Cozy Rooms and Modern Amenities: Relax in well-equipped rooms featuring free Wi-Fi, coffee machines, and private bathrooms with complimentary toiletries.

Convenient Facilities and Services: Enjoy a 24-hour reception, hot tub relaxation, meeting facilities, and on-site vending machines for snacks and drinks.

Experience the perfect blend of relaxation and convenience at SureStay Hotel by Best Western Ellensburg. Book now for an unforgettable stay!

Important information:

Please note: A maximum of 2 pets(dogs) are allowed and they must be under 40 lbs.

We do not rent to anyone that resides within a 30-mile radius from the hotel property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.7
Based on 930 reviews
Cleanliness: 7.2
Service: 8.7
Location: 8.2
Room Quality: 7.7
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.2
C
Chris Owens • solo_traveller • us
6
Pros:

Easy parking near room, reasonably close to center off town. Room was okay

Cons:

Carpet was dirty, no coffee maker.

2026-04-17 • via Nuitee
K
Kristi • family_with_children • us
8
It was a good comfortable place to stay for one night
Pros:

Convenient location

Cons:

The property needs an update

2026-04-13 • via Nuitee
C
Chris • solo_traveller • us
6
Decent value, below norm for Best Western
Pros:

Adequately quiet, good plumbing, comfy bed, decent furnishings, clean.

Cons:

Subpar breakfast, overall a bit old (used to be a Super 8).

2026-04-13 • via Nuitee
• couple • us
7
2026-04-10 • via Nuitee
R
Ryan • solo_traveller • us
8
2026-04-09 • via Nuitee
T
Toney • couple • us
9
Fantastic. I WILL come back.
Pros:

The Staff. The manager was so sweet to my dog Leroy. We came into town early. There wasn't an employee at the front desk at that moment so she jumped in, got us a room early and in a very convenient spot in the hotel for our dog. She really went out of her way to make our experience a great one.

2026-03-30 • via Nuitee
A
Amy • family_with_children • us
5
Pros:

Location, price, and clean rooms.

Cons:

Terrible breakfast: very small selection of items offered and was not regularly stocked or cleaned.

2026-03-29 • via Nuitee
S
Shawn Matlock • solo_traveller • us
10
Great
2026-03-29 • via Nuitee
P
Patrick • family_with_children • us
9
Pros:

Everything was excellent except that the electrical outlets on the lamp were so worn out that a plug wouldn't stay plugged in and I had to charge my phone in the bathroom.

Cons:

Worn out electrical plugs in table lamp. It would have been nice to have a couple of extra blankets.

2026-03-28 • via Nuitee
R
Rei • solo_traveller • us
7
Affordable clean and specious room hotel
Pros:

I like it because It is clean and affordable fee. The room and bed was specious even staying two people. I didn't use pool, but it seems to be clean.

Cons:

I only woke up twice, but those guests with the modified exhausts were so loud—especially with the train nearby. I can't tell if the walls are paper-thin or if those sounds are just impossible to block out.

2026-03-23 • via Nuitee
J
Jesus • couple • us
1
2026-03-21 • via Nuitee
J
Jesus • couple • us
1
2026-03-20 • via Nuitee
P
Paul • couple • us
7
Our stay was ok for the price we paid.
Pros:

how everyone was super nice and helpful

Cons:

The place needs a little TLC - you could tell the room needed vacuumed the pool area could use some maintenance (updated) so it didn't look so old and rundown.

2026-03-17 • via Nuitee
R
russell • solo_traveller • us
6
Pros:

did not care for breakfast

2026-03-16 • via Nuitee
M
Merilee • extended_group • us
10
Pros:

The staff was so incredibly friendly and engaging. Also the hot tub design is beautiful!

2026-03-13 • via Nuitee
R
romama • family_with_children • us
9
Good deal
Pros:

Location and price

Cons:

The furniture was scuffed but clean

2026-03-10 • via Nuitee
B
Branin • couple • us
3
Pay more and stay elsewhere..you'll thank yourself
Pros:

The staff were very nice

Cons:

Paper thin walls, loud trains going by, rough sheets

2026-03-09 • via Nuitee
N
Natalie • family_with_children • us
10
Pros:

I liked the cleanliness and took service

Cons:

I don't have any complaints

2026-03-03 • via Nuitee
A
Andrea • couple • us
1
Horrible
Pros:

Nothing staff was rude and not helpful

Cons:

Rude and disrespectful staff

2026-02-28 • via Nuitee
A
Andrea • couple • us
1
2026-02-28 • via Nuitee