SureStay Hotel by Best Western Ellensburg

Hotels
•
SureStay Hotel by Best Western
7.7 (1004 reviews)
1500 Canyon Rd. , Ellensburg , US
+1 509-962-6888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient location
Cons:
Housekeeping issues
Limited amenities
Need for upgrades

Categories

Cleanliness
7.2
Generally clean, but issues noted with housekeeping.
Service
8.7
Staff are very friendly, nice, and accommodating.
Location
8.2
Convenient location near freeway and restaurants.
Room Quality
7.7
Rooms are clean but some concerns about the bed and decor.
Amenities
6.7
Limited amenities noted and some maintenance issues.
Value for Money
7.7
Affordable but some aspects felt cheap or unkempt.
Food and Beverage
7.2
Breakfast adequate but not outstanding.
Overall Experience
8.2
Overall a good experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:17

Property Description

Indulge in Comfort and Convenience

Free Daily Breakfast and Indoor Pool: Start your day right with a complimentary breakfast and take a refreshing dip in the indoor pool.

Cozy Rooms and Modern Amenities: Relax in well-equipped rooms featuring free Wi-Fi, coffee machines, and private bathrooms with complimentary toiletries.

Convenient Facilities and Services: Enjoy a 24-hour reception, hot tub relaxation, meeting facilities, and on-site vending machines for snacks and drinks.

Experience the perfect blend of relaxation and convenience at SureStay Hotel by Best Western Ellensburg. Book now for an unforgettable stay!

Important information:

Please note: A maximum of 2 pets(dogs) are allowed and they must be under 40 lbs.

We do not rent to anyone that resides within a 30-mile radius from the hotel property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.7
Based on 1004 reviews
Cleanliness: 7.2
Service: 8.7
Location: 8.2
Room Quality: 7.7
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.2
R
russell • solo_traveller • us
9
Cons:

breakfast not good

2026-10-29 • via Nuitee
K
Kamran • family_with_children • us
1
Pros:

Nothing, they refused to give me a room and lied about my reimbursement for the room. Currently I have an active dispute for charges. Soon it may become a lawsuit.

Cons:

The staff are liars. The business will not reimburse me when they said it would be. I have text proof of what they said.

2026-10-26 • via Nuitee
T
TONYA • couple • us
10
Will stay again
Pros:

Very clean and comfortable

Cons:

Nothing negative

2026-10-22 • via Nuitee
T
TONYA • couple • us
10
Great stay
Pros:

Beds and pillows were great

Cons:

Loud person outside creating a scene

2026-10-22 • via Nuitee
P
Pascale • solo_traveller • ca
7
Fine for a stop over.
Pros:

Pet friendly, close to town.

Cons:

Dirty property along the Highway.

2026-10-18 • via Nuitee
O
Ottesen • family_with_children • us
10
2026-10-14 • via Nuitee
A
Analee • family_with_children • us
6
2026-10-12 • via Nuitee
P
pamela • extended_group • us
6
Pros:

Rooms were clean but need to be updated. Pool was spotless and very quiet :) Breakfast was blahhh!

2026-10-12 • via Nuitee
D
daniel • couple • us
7
Good value but skip the breakfast
Pros:

Free Wi-Fi and clean motel! Good value but the TV remote batteries would not turn on the TV. Poor breakfast for those on low carb diets. No scrambled eggs nor sausages. Yogurts all had sugar. 2 Costco hard boiled eggs ran out but was stocked at the last minute. Instant oatmeal ,2 in atd boiled eggs, -& coffee was all I could eat on the low glycemic diet. Not worth the price do holds down value

Cons:

Already listed

2026-10-12 • via Nuitee
D
Danny • couple • us
9
Met our needs
Pros:

Location

Cons:

All good/staff friendly & efficient

2026-10-07 • via Nuitee
B
Barbara • couple • us
9
It was a great stay.
Pros:

Breakfast was fine. I thought a bigger selection would have been nice but I left full. The coffee was good. More protein would have been welcomed.

Cons:

There really wasn’t anything I didn’t like.

2026-09-18 • via Nuitee
J
Julie • family_with_children • us
6
The price was a little high for not even having a coffee maker in the room
Cons:

The stairs, you need anything elevator for old people with alot of luggage

2026-09-14 • via Nuitee
D
Deb • solo_traveller • us
1
Not a restful place
Pros:

The guy at the desk at check in was friendly.

Cons:

Let me start by saying the guy who checked us in was friendly. (they take a deposit-I dont remember exactly what words he used but basically he said extermination, incidentals or damage) Maybe that should have been a clue to move on. The hotel was dated, it had the connecting door between room (it's a very eerie feeling when your neighbor not only checks to make sure their door is locked but also checks your door.) They room looked clean however the walls are thin so you definitely will hear everyone's TV's all night. I didnt use the microwave in the room but it looked like it had been there since the 80's. Be aware there is no coffee in the rooms. We got ready pretty quick after realizing there were random wet spots in the carpet. (We were worried about the possibility of mold)
I would not stay here again.

2026-09-13 • via Nuitee
M
Margaret • solo_traveller • us
9
2026-09-11 • via Nuitee
K
Kristy • family_with_children • us
8
I would stay here again.
Cons:

Too many smells. I don't know if it is what they put on the carpets or what, but the room
had a strong 'perfumy' smell. It got better the longer we were there.
The price varied by weekday verse weekend. I think a room booked for 5 days should be the same price per day.

2026-09-10 • via Nuitee
C
Cross • solo_traveller • us
1
2026-09-06 • via Nuitee
V
Voli • couple • us
8
2026-09-06 • via Nuitee
M
Mike • solo_traveller • us
7
2026-09-05 • via Nuitee
S
Simons • couple • us
7
It was great for what we had intended - just would have liked to have been a little more comfortable
Pros:

Staff

Cons:

The air conditioner was very loud, the bed was not super comfortable.

2026-09-03 • via Nuitee
K
Katherine • extended_group • us
9
2026-09-02 • via Nuitee