Vista Suites Near Island and Leconte Convention Center

Hotels
SureStay Collection by Best Western
5 (1015 reviews)
2423 Teaster Lane , Pigeon Forge , us

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable bedding
Rude staff reactions

Categories

Cleanliness
3.46
Many reviews mention poor cleanliness, such as dirty rooms and poor maintenance.
Service
7.93
Service generally noted as decent but with some rude staff interactions.
Location
8.47
Great location mentioned positively in several reviews.
Room Quality
4.42
Room quality is criticized due to cleanliness and maintenance issues.
Amenities
4.45
Amenities were present but few complaints about the pool and hot tub.
Value for Money
3.41
Several reviews suggest that the experience does not match the price paid.
Food and Beverage
4.46
Breakfast options were described as limited and unsatisfactory.
Overall Experience
3.43
Multiple reviewers expressed a negative experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:27

Property Description

Convenient Location
Vista Suites Hotel Near Island Drive And Convention Center is ideally situated in Pigeon Forge, just steps away from popular attractions like The Grand Majestic Theater and Country Tonite Theatre.

Relaxation and Wellness
Guests can unwind in the hotel's hot tub, enjoy the convenience of an ATM on-site, and even indulge in spa treatments at the wellness centre.

Diverse Amenities
From a fitness centre for the active traveler to free WiFi throughout the property for connectivity, Vista Suites Hotel ensures a comfortable stay for all guests.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Vista Suites Hotel Near Island Drive And Convention Center now for a memorable getaway.

Important information:

You must show a valid photo ID and credit card upon check-in.

No refunds upon early departure.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

5
Based on 1015 reviews
Cleanliness: 3.46
Service: 7.93
Location: 8.47
Room Quality: 4.42
Amenities: 4.45
Value for Money: 3.41
Food and Beverage: 4.46
Overall Experience: 3.43
C
Crystal couple us
1
Terrible place to stay and you don’t get what you pay for.
Pros:

Location is only good thing about this place

Cons:

It is not worth the money, nobody at front desk and had to wait 20 mins for somebody to come to check us in, lamp didn’t work in the room, electrical outlets not working, no faceplates on electrical outlets, fireplace in room didn’t work, water barely even got warm enough to take a shower, all the ice machines were not working. It was a total waste of money and I would highly recommend going somewhere else

2026-04-11 via Nuitee
H
Hazen family_with_children us
1
Avoid, sleep under a bridge first.
Pros:

Nothing. Leaving. Nothing to like.

Cons:

The entire hotel smells like cigarettes. Pool is green, hot tub is broken. Sheets were stained. Mattresses ripped open. Felt like you needed a tetanus shot just walking in. Security door latches were ripped off the doors. There was a swastika etched on the elevator wall for my kids to see.
Disgusting hotel. Never got a refund for the 4 days I booked and paid for, drove 800 miles to show up in this dump. Looks a pay by the hour hotel.

2026-04-11 via Nuitee
A
Amy family_with_children us
6
Pleasant!
Pros:

It was off the road enough that you didn’t hear the street noise, but close enough to the parkway that everything was assessable.

Cons:

The indoor pool was not very nice.

2026-04-10 via Nuitee
C
Crystal couple us
6
2026-04-09 via Nuitee
C
Carmen extended_group us
4
2026-04-08 via Nuitee
W
Werner family_with_children us
4
2026-04-07 via Nuitee
S
Samantha family_with_children us
10
Just a relaxing time.
Pros:

The location was amazing and we enjoyed sitting on the balcony and looking into the mountains it was just relaxing and we even seen a bear. The staff was amazing. For the price it was a good stay we will be back.

2026-04-07 via Nuitee
A
Adam family_with_children us
5
Pros:

I felt taken care of inside.

Cons:

We found our car was attempted to get broken into during the evening.

We liked the place otherwise.

2026-04-05 via Nuitee
D
DeArra family_with_children us
7
Stay was ok. Nice place overall but needs some improvement.
Pros:

Convenient location, very friendly staff, breakfast was nice, rooms spacious, and the price was very good

Cons:

Beds were very hard, sheets and towels were not the cleanest as stains were on them, bathtub bottom was gritty and dirty, pool water was dirty looking

2026-04-05 via Nuitee
A
Angel family_with_children us
6
2026-04-02 via Nuitee
J
Jacorey family_with_children us
6
2026-04-01 via Nuitee
T
Tonya family_with_children us
9
Pros:

The room was clean and Andrew was wonderful!

Cons:

The pool inside was freezing

2026-03-31 via Nuitee
R
Rebecca family_with_children us
8
It was good. Hoping to stay again if they get the pool fixed. My kids are water babies.
Pros:

The room was clean and had a lot of room. I have a big family and it fit all of us comfortably. I like having everyone in the same room instead of getting two rooms.

Cons:

The heater for the indoor pool was not working at all. The hot tub was too hot. And we would have liked to been on the front side facing the parkway.

2026-03-30 via Nuitee
J
Jenkins family_with_children us
5
Pros:

The size

Cons:

The pool

2026-03-30 via Nuitee
T
Tessa couple us
8
Pros:

The staff was friendly!

Cons:

The only problem I had was my door was wobbly when locked.

2026-03-29 via Nuitee
T
Taylor family_with_children us
3
Did not meet expectations
Pros:

Good location indoor pool and breakfast.

Cons:

The property was Dirty need repairs the doors need additional locks they were taken off. The walls need cleaning. Some of the towels were not washed and the property could not provide wash cloths. Clean and paint pool area. No working equipment in the work out room.

2026-03-29 via Nuitee
T
Terry family_with_children us
10
2026-03-29 via Nuitee
P
Prudence family_with_children us
4
2026-03-29 via Nuitee
L
Lily Hernandez family_with_children us
10
Will recommend
Pros:

I arrived a little earlier than the check in time and Vincent greeted me and was able to check me in after I explained that I just drove 13 hours with my kids. He was very kind and professional and understanding.

Cons:

Outdoor pool was closed.

2026-03-29 via Nuitee
I
Isaac family_with_children us
6
2026-03-25 via Nuitee