Plaza San Antonio Hotel & Spa, Autograph Collection

Hotels
•
Autograph Collection
9.8 (882 reviews)
555 South Alamo Street , San Antonio , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful hotel and grounds
Excellent location
Cons:
Issues with cleanliness in some areas
Some service delays reported

Categories

Cleanliness
8.98
The floor in the entryway in the room was dirty, affecting cleanliness perception.
Service
10
Most reviews praised the staff for being exceptionally helpful and friendly.
Location
10
Guests appreciated the hotel’s walkability to attractions like the Riverwalk and the Alamo.
Room Quality
9.98
Rooms were described as comfortable and well-furnished with nice views.
Amenities
9.98
The heated pool area and spa services were highlighted as excellent.
Value for Money
9.98
Guests felt they received great value for their money during their stay.
Food and Beverage
9.48
Food options were generally praised, although some specific service was disappointing.
Overall Experience
10
Overall sentiment was very positive, indicating guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:18

Property Description

Luxurious Accommodation with Premium Amenities

Outdoor Swimming Pool and Spa Facilities
The Plaza San Antonio Hotel & Spa, Autograph Collection offers a refreshing outdoor swimming pool and a relaxing hot tub for guests to unwind and rejuvenate. Whether you want to take a leisurely swim or soak in the warm bubbles, our spa facilities are designed to provide the ultimate relaxation experience.

Fine Dining and Business Services
Indulge in exquisite dining at our on-site restaurant and bar, or enjoy the convenience of room service for a private meal. For business travelers, take advantage of our business area equipped with all the necessary amenities to stay productive during your stay.

Convenient Location near Major Attractions
Located just steps away from Ripleys Believe It Or Not Museum and other popular attractions like the Tower of the Americas and The Alamo, Plaza San Antonio Hotel & Spa, Autograph Collection offers a prime location for exploring the city. Book now and experience luxury and convenience in the heart of San Antonio.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 56 per day.

Location

Guest Reviews

9.8
Based on 882 reviews
Cleanliness: 8.98
Service: 10
Location: 10
Room Quality: 9.98
Amenities: 9.98
Value for Money: 9.98
Food and Beverage: 9.48
Overall Experience: 10
A
Alan • couple • us
1
One of the worst hotel experiences of my lifetime
Pros:

Nothing reallly

Cons:

Oh idk, they gave me a key to an already occupied room and I walked into it thinking it was empty luckily we spotted their items and left quickly but that could’ve ended badly for Somone, we went down to the lobby got a new room after 30 minutes of waiting only to be situated in the second floor which looks like it’s going through major repairs and humidity was everywhere, the room smelled funny, the bedsheets where moist and smelly and the ac thermostat kept clicking every 10 to 30 seconds all night making it hard to sleep, the only decent quality was the balcony which we used for 5 minutes

2026-06-06 • via Nuitee
A
alvarh01 • solo_traveller • mx
6
Pros:

Ubicación

Cons:

Habitaciones viejas, alfombra sucia, elevadores que funcionaban intermitentemente, no hacen la limpieza del cuarto y no informan si es necesario programar limpieza

2026-06-05 • via Nuitee
M
Matthias • family_with_children • de
9
Pros:

Pool

Cons:

Teures Frühstück

2026-06-01 • via Nuitee
J
Jaqueline • couple • us
10
2026-05-31 • via Nuitee
C
Christian • couple • us
10
A very relaxing stay where we could relax and enjoy ourselves
Pros:

The atmosphere

Cons:

Nothing

2026-05-31 • via Nuitee
V
Valeria • family_with_children • us
10
2026-05-30 • via Nuitee
R
Radek • couple • us
10
2026-05-28 • via Nuitee
D
Diaz Deleon • solo_traveller • us
10
2026-05-27 • via Nuitee
D
Diaz Deleon • solo_traveller • us
10
2026-05-27 • via Nuitee
B
Becky • solo_traveller • us
10
2026-05-25 • via Nuitee
J
Jones • couple • us
10
Great stay, my husband and I will definitely be booking agin in the future. Will highly recommend to friends and family.
Pros:

I loved how close the property was to everything. My husband and I could walk or bike just about anywhere.

Cons:

I loved the service and the hospitality. I loved how everyone made sure our stay was amazing the front staff was very sweet and helpful each time we needed anything. All the staff here in general were great! Made our stay even better.

2026-05-25 • via Nuitee
S
Soto • couple • us
10
2026-05-25 • via Nuitee
M
Mary Pat • solo_traveller • us
10
2026-05-23 • via Nuitee
I
Isaiah • couple • us
10
2026-05-09 • via Nuitee
G
Guillaume • couple • fr
10
2026-05-06 • via Nuitee
R
Ran • solo_traveller • il
9
Highly recommended
Pros:

Great location, nice pool

Cons:

Price of Valet parking and no options but valet

2026-05-05 • via Nuitee
R
Robin • solo_traveller • us
10
2026-04-28 • via Nuitee
D
Donna • solo_traveller • us
10
2026-04-25 • via Nuitee
A
ANA D • couple • br
10
2026-04-23 • via Nuitee
H
Harley • solo_traveller • ch
10
Pros:

Great service, especially in the restaurants, nice pool, great location

Cons:

Fitness area somewhat old

2026-04-22 • via Nuitee