Plaza San Antonio Hotel & Spa, Autograph Collection

Hotels
•
Autograph Collection
9.8 (908 reviews)
555 South Alamo Street , San Antonio , US
+1 210-229-1000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful hotel and grounds
Excellent location
Cons:
Issues with cleanliness in some areas
Some service delays reported

Categories

Cleanliness
8.98
The floor in the entryway in the room was dirty, affecting cleanliness perception.
Service
10
Most reviews praised the staff for being exceptionally helpful and friendly.
Location
10
Guests appreciated the hotel’s walkability to attractions like the Riverwalk and the Alamo.
Room Quality
9.98
Rooms were described as comfortable and well-furnished with nice views.
Amenities
9.98
The heated pool area and spa services were highlighted as excellent.
Value for Money
9.98
Guests felt they received great value for their money during their stay.
Food and Beverage
9.48
Food options were generally praised, although some specific service was disappointing.
Overall Experience
10
Overall sentiment was very positive, indicating guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:18

Property Description

Luxurious Accommodation with Premium Amenities

Outdoor Swimming Pool and Spa Facilities
The Plaza San Antonio Hotel & Spa, Autograph Collection offers a refreshing outdoor swimming pool and a relaxing hot tub for guests to unwind and rejuvenate. Whether you want to take a leisurely swim or soak in the warm bubbles, our spa facilities are designed to provide the ultimate relaxation experience.

Fine Dining and Business Services
Indulge in exquisite dining at our on-site restaurant and bar, or enjoy the convenience of room service for a private meal. For business travelers, take advantage of our business area equipped with all the necessary amenities to stay productive during your stay.

Convenient Location near Major Attractions
Located just steps away from Ripleys Believe It Or Not Museum and other popular attractions like the Tower of the Americas and The Alamo, Plaza San Antonio Hotel & Spa, Autograph Collection offers a prime location for exploring the city. Book now and experience luxury and convenience in the heart of San Antonio.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Video

Guest Reviews

9.8
Based on 908 reviews
Cleanliness: 8.98
Service: 10
Location: 10
Room Quality: 9.98
Amenities: 9.98
Value for Money: 9.98
Food and Beverage: 9.48
Overall Experience: 10
C
Chris • solo_traveller • us
9
2026-09-11 • via Nuitee
J
Joseph • couple • us
10
2026-09-08 • via Nuitee
J
Joseph • couple • us
8
2026-09-07 • via Nuitee
B
Bernardo • extended_group • us
10
2026-09-07 • via Nuitee
F
Fabe • couple • us
8
2026-09-05 • via Nuitee
N
Natalie • couple • us
7
2026-09-02 • via Nuitee
N
Ngoc • family_with_children • us
10
Pros:

Great location. Good for kids.

Cons:

N/A

2026-09-01 • via Nuitee
Z
Zakariyyaa • family_with_children • us
1
Charged 4 times for a Prepaid stay
Cons:

My stay was affected by unresolved billing issues and inconsistent customer service.
I was charged twice during booking and charged again at checkout. I contacted the hotel after my stay to request clarification and correction of these charges. When I asked to speak with a manager, I was transferred to voicemail and left a message. On three subsequent calls requesting the General Manager’s contact information, the employee ended the call.
I also experienced an unprofessional interaction with staff near the pool during check-in.
I would like to especially recognize Zoe and Ryan for their helpfulness and professionalism during my stay. They made a genuine effort to assist me, communicated courteously, and provided a positive experience despite the broader issues I encountered. Their efforts were sincerely appreciated. However, the billing problems and difficulty obtaining follow-up support significantly affected my overall experience.
I encourage management to review the charges, improve communication with guests regarding billing concerns, and address the customer service issues described above. Based on this experience, I would not stay at this hotel again.

2026-08-31 • via Nuitee
G
Gerardo • couple • mx
10
Awsome Hotel & Staff
2026-08-31 • via Nuitee
G
Giacomo • couple • it
8
2026-08-23 • via Nuitee
S
Sophie • solo_traveller • gb
10
An oasis in the San Antonio heat
Pros:

Beautiful pool right in the heart of San Antonio

Cons:

Nothing - everything here exceeded expectations

2026-08-19 • via Nuitee
K
Kelsea • extended_group • us
10
2026-08-17 • via Nuitee
E
Efrain • couple • us
10
2026-08-14 • via Nuitee
S
Samantha • couple • us
10
Pros:

Staff was amazing

2026-08-11 • via Nuitee
R
Ramon • family_with_children • us
10
2026-08-10 • via Nuitee
L
Long • solo_traveller • us
10
2026-08-03 • via Nuitee
K
kim • extended_group • us
6
I do not plan to return due to the construction in front of the building and the terrible room service.
Pros:

Nice facility with good amenities. Spa treatment was nice.

Cons:

The construction blocking the main entrance was annoying. Extra turns to get into a congested space. Room service was awful. Took me 2 hours to get my meal and no real explanation for the delay

2026-07-24 • via Nuitee
L
Linda • extended_group • us
10
Wonderful location. Accommodating hotel staff. Beautiful grounds and pool area.
Pros:

A secluded little oasis in downtown San Antonio.

Cons:

One lavatory for two queen beds

2026-07-19 • via Nuitee
G
Garcia • couple • us
10
My husban and I been going to the same hotel for the past 3 years I think that says a lot from the hotel to the service
Pros:

Everything.

Cons:

N/a

2026-07-16 • via Nuitee
K
Krystal • couple • us
10
2026-07-13 • via Nuitee