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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Steam room
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location
The Crowne Plaza Zurich is perfectly situated, just a short tram ride from Zurich's bustling city centre, making it an ideal choice for both leisure and business travelers.
Luxurious Amenities
Indulge in the ultimate comfort with air-conditioned rooms equipped with modern conveniences like a flat-screen TV and tea/coffee facilities. The Holmes Place Health Club offers a lavish 2,000 m² space for guests to unwind, complete with an indoor pool and top-notch fitness equipment.
Parking Convenience
Forget the hassle of searching for parking – with 550 spaces available in the hotel's private garage, guests can enjoy peace of mind knowing their vehicles are secure during their stay.
Book now for a memorable and stress-free stay at the Crowne Plaza Zurich!
Children under the age of 16 are not allowed in the Holmes Place Health Club, spa or pool.
A damage deposit of CHF 100 is required upon arrival. It is deposited by credit card. You will usually receive the refund within 14 days of departure. The damage deposit will be refunded in full to your credit card after the property has been checked and no damage is found.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible on site (reservation is not possible) and costs CHF 35 per day.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for CHF 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Personal amable. Buena relacion calidad precio
Un poco alejado del centro
Clean and comfortable room. Plenty of choice at breakfast and gluten free options available. Enjoyed the two evening meals we ate at the hotel, delicious food and friendly Spanish waiter. Again, gluten free options not a problem.Good location for trams into town centre. Everything we needed.
Ich konnte meine Reservation nicht stornieren, am Telefon kaum jemand sprach Deutsch.
....alles in Ordnung!
Freundlich, ruhig, und das Frühstück richtig Klasse....!
We stayed two nights at Crowne Plaza Zürich (18-20 May 2026) before flying home to Singapore. The experience fell well short of what we expect from an IHG / Crowne Plaza property, and we left with an unresolved billing matter. I'm sharing this with photos so future guests can make an informed choice.
Room -- makeshift bed setup
Our twin beds had been pulled out from the headboards and pushed against opposite side walls as a makeshift arrangement, leaving us sleeping in a visibly cramped configuration (see photos). The TV was mounted on an unusual pole at the foot of the bed which crowded the small room further. Bedding was sparse -- loose duvets with no proper duvet cover or top sheet. Furnishings, carpet and overall décor were noticeably dated.
Check-in and front desk service
Check-in was lengthy and contained errors. The staff member I dealt with -- I believe his name was Mars -- was curt and dismissive when I asked for directions. A similar interaction occurred the following day with another staff member named Chinos. Most notably, we observed visibly warmer and more attentive treatment being given to other guests at the same desk during the same period -- an uncomfortable pattern worth flagging to management.
Most serious issue -- DOUBLE-DEDUCTED security deposit
At check-in our security deposit was deducted from my card twice. At checkout on 20 May 2026 only one of those two deductions was reversed. The second hold remained pending on my card for over a week. After I emailed the hotel formally on 24 May, the Operations Manager replied a few days later confirming the second authorization had finally been released -- without acknowledging that the double-deduction had occurred in the first place, and without offering any goodwill gesture for the inconvenience caused to an international guest who had already left Switzerland.
📍 Positives
Convenient access to Zurich Airport via Altstetten S-Bahn station. That's it.
Bottom line: there are better-value 4-star options in Zurich. I'd recommend future travelers look elsewhere until this property invests in service training, room standards, and billing accuracy.
Sehr schönes Zimmer, sehr bequemes Bett
L emplacement, la proprete et le personnel
Paye chf 340.- pour une toute petite chambre qui n en valait que chf 200.-
Freundliches Personal, sauberes Zimmer mit allem was dazugehört. Parkplatz in Einstellhalle war super.
Sehr freundliches Personal
Der Preis für das alte Zimmer total überteuert
Mein Aufregen beim Boss wirkte
460€ Euro plus 35 SFR fürs Parken für ein gruseligen Schuhkarton, kann ja nicht wahr sein.
I liked the staff and breakfast and gym facilities
wir waren an der Eishockey WM in Zürich hatten ohne Frühstück, Lage super wir konnten das Stadion mit Bus und Tram erreichen
nichts wo wir beanstanden können
Good breakfast. Easy access to all forms of transport.
Everything is as fine.
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