Crowne Plaza Zürich by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.7 (5822 reviews)
Badenerstrasse 420 , Zürich , CH
+41 44 404 44 44

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Clean rooms / good housekeeping
Good public transport links/location
Gym, spa, pool and other strong amenities
Generally good breakfast
Cons:
Small/tiny rooms and privacy issues with bathroom doors
Broken/old in-room equipment (TV, lights) and uncomfortable beds
Limited vegetarian/gluten-free breakfast options
Some guests find hotel expensive; parking charge
Occasional service lapses (invoice delivery, a couple of rude staff)

Categories

Cleanliness
8
Generally praised as clean (several mentions of spotless rooms and impeccable housekeeping) but isolated reports of bad bathroom odors in one room.
Service
8.3
Staff repeatedly described as very helpful and friendly; a few isolated negative interactions reported (two staff described as arrogant), but overall service is a strong point.
Location
8
Well located for public transport and visiting Zurich (tram nearby); quiet and well connected, though some guests found it a bit removed from main shopping/tourist areas.
Room Quality
6.2
Multiple complaints: rooms can be small/tiny, bathroom/door privacy issues, shower/door not closing properly, broken/old TV and lighting problems, uncomfortable beds and occasional bad smells.
Amenities
8.6
Strong amenities: full gym, spa, pool, jacuzzi, restaurant, in-room kettle/coffee machine and bottled water; some operational issues (busy spa after 5 PM, missing Nespresso instructions).
Value for Money
7.2
Mixed perceptions: several guests felt good price/quality balance while others called the hotel expensive for Switzerland and noted additional charges (parking).
Food and Beverage
7.5
Breakfast generally praised as good/abundant in several reviews, though multiple guests noted limited vegetarian and gluten-free options and room for improvement.
Overall Experience
7.8
Overall positive sentiment with many recommending or planning to return; balanced by notable room-quality and occasional service/invoice issues for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location
The Crowne Plaza Zurich is perfectly situated, just a short tram ride from Zurich's bustling city centre, making it an ideal choice for both leisure and business travelers.

Luxurious Amenities
Indulge in the ultimate comfort with air-conditioned rooms equipped with modern conveniences like a flat-screen TV and tea/coffee facilities. The Holmes Place Health Club offers a lavish 2,000 m² space for guests to unwind, complete with an indoor pool and top-notch fitness equipment.

Parking Convenience
Forget the hassle of searching for parking – with 550 spaces available in the hotel's private garage, guests can enjoy peace of mind knowing their vehicles are secure during their stay.

Book now for a memorable and stress-free stay at the Crowne Plaza Zurich!

Important information:

Children under the age of 16 are not allowed in the Holmes Place Health Club, spa or pool.

A damage deposit of CHF 100 is required upon arrival. It is deposited by credit card. You will usually receive the refund within 14 days of departure. The damage deposit will be refunded in full to your credit card after the property has been checked and no damage is found.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

7.7
Based on 5822 reviews
Cleanliness: 8
Service: 8.3
Location: 8
Room Quality: 6.2
Amenities: 8.6
Value for Money: 7.2
Food and Beverage: 7.5
Overall Experience: 7.8
J
Jason • couple • gb
10
We had a lovley stay at the Crowne plaza Zürich. The hotel was clean quiet and comfortable and close to transport links
Pros:

It was clean quiet and comfortable close to transport links to Zurich centre

2026-11-07 • via Nuitee
A
Alex • couple • it
8
2026-11-07 • via Nuitee
P
PAOLO • solo_traveller • it
10
Relaxing.
Pros:

Room was very spacious with premium coffee machine.
Bed was super comfortable with 6 pillows on it.
Carpet floor looked clean.
Bathroom even included a shaving set and a nice magnifying mirror.
Breakfast is premium quality.

Cons:

A minor incident: I almost locked myself in with the door chain: unlocking it takes a little practice.

2026-11-07 • via Nuitee
B
Bedek • couple • si
9
2026-11-07 • via Nuitee
S
salvatore • couple • de
8
2026-11-07 • via Nuitee
N
Nadina • couple • ch
9
Pros:

Emplacement super!

Cons:

L'odeur dans la chambre

2026-11-07 • via Nuitee
L
Leon • solo_traveller • gb
8
2026-11-06 • via Nuitee
J
Jean-François • family_with_children • ch
9
Pros:

Petit déjeuner copieux et très varié, chambre à notre goût et moderne, piscine un peu froide et bain à remous bien agréable. Je recommande cet hôtel.

Cons:

Prix du parking indiqué à 35 frs la journée

2026-11-05 • via Nuitee
I
ilona • couple • pl
8
Pros:

świetna lokalizacja, niezłe śniadania.

Cons:

mały pokój

2026-11-05 • via Nuitee
P
Perler • couple • ch
9
2026-11-03 • via Nuitee
M
Muhammad Kashif • solo_traveller • pk
7
2026-11-03 • via Nuitee
M
meshari • couple • sa
5
مخيب
Cons:

اخذ مني تامين 100 فرينك وعند الخروج قال سيتم خصم رسوم المواقف وارجاع المبلغ المتبقي ولحد الان لم يسترجع مع العلم انه بلغني الموظف اثناء تسجيل الخروج وبعد التشييك انه كل شي تمام ولا يوجد مخالفه

2026-11-01 • via Nuitee
L
Loveleen • couple • be
7
2026-11-01 • via Nuitee
M
mayank • solo_traveller • in
8
A quiet relaxing stay and an amazingly helpful staff
Pros:

The room and the staff were excellent, location very well connected and quiet. Breakfast was decent but had very limited options for vegetarians and gluten free

Cons:

Breakfast can improve a lot more especially include options in veg as well as gluten free food

2026-10-30 • via Nuitee
M
Martin • solo_traveller • de
9
Pros:

Lage

Cons:

-

2026-10-29 • via Nuitee
R
rodolfo • couple • co
7
2026-10-29 • via Nuitee
S
Stephane • couple • fr
7
Sejour agreable. L'hotel est bien localisé. La chambre est petite.
Pros:

L'emplacement de l'hotel est tres bien pour visiter Zurich. Tram a proximite. Proprete : impeccable.

Cons:

La chambre n'est pas tres grande. Le parking est payant 35 FCH / jour

2026-10-28 • via Nuitee
N
Nahid • solo_traveller • bd
7
2026-10-27 • via Nuitee
R
Rüdiger • solo_traveller • de
9
2026-10-27 • via Nuitee
N
Nahid • couple • bd
8
2026-10-27 • via Nuitee