Kansas City Marriott Downtown

Hotels
•
Marriott Hotels & Resorts
8.8 (548 reviews)
200 West 12th Street , Kansas City , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Outstanding service
Great location
Cons:
High prices during events
Average amenities

Categories

Cleanliness
8.41
Rooms were very average for the price; cleanliness was adequate.
Service
9.88
Outstanding service mentioned with staff being very attentive and going the extra mile.
Location
9.42
Great location within walking distance to various attractions.
Room Quality
8.87
Rooms were great with comfortable beds and a satisfactory view.
Amenities
8.4
Adequate amenities; exercise room had nice views and a variety of equipment.
Value for Money
8.36
The price seemed high during events; overall rate was perceived as standard for downtown.
Food and Beverage
7.91
Dining options were average with pricing perceived as high.
Overall Experience
9.18
Overall stay was enjoyable with a combination of quality service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:40

Property Description

Convenient Location
Connected to the KC Convention Center, Kansas City Marriott Downtown offers easy access to key attractions.

Luxurious Amenities
Enjoy the indoor rooftop pool with stunning city views and unwind at the fitness centre. The air-conditioned rooms feature flat-screen TVs, work desks, and elegant granite bathrooms.

Dining Options
Indulge in gourmet American cuisine at Metropolitan KC Restaurant or grab a coffee at the Coffee Kiosk. Room service is also available for a relaxing dining experience.

Book your stay at Kansas City Marriott Downtown for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 32 per day.

Location

Guest Reviews

8.8
Based on 548 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.42
Room Quality: 8.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 9.18
• couple • us
8
2026-04-07 • via Nuitee
I
Inge • couple • us
8
2026-04-06 • via Nuitee
S
Stefan • solo_traveller • ch
8
2026-04-02 • via Nuitee
L
Lacks • couple • us
10
2026-03-31 • via Nuitee
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Wayne • family_with_children • us
10
That's Life in the City!
Pros:

Great property with friendly and helpful employees.

Cons:

Price was exorbitant because of the proximity to a venue.

2026-03-30 • via Nuitee
J
Jimena • couple • us
8
2026-03-30 • via Nuitee
M
Marolyn • couple • us
9
2026-03-30 • via Nuitee
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Linda • family_with_children • us
10
Perfect for activity at convention center
Pros:

Located right by the convention center. Very easy to walk.

Cons:

All the construction around it. But I know that isn’t their fault.

2026-03-30 • via Nuitee
E
Eric • couple • us
7
Hop, skip, and jump to convention center with amazing showers!
Pros:

The proximity to the Convention Center could not have been better. So location was amazing. Staff was exceptionally friendly and helpful! Room was clean, shower was perfect!

Cons:

Only two towels for two people for 3 nights. I use one in my hair and one for body. So we made it work. It was divided into two hotels basically. If anything was needed we would have had to go all the way back across the skybridge and down the stairs or elevator to get to the front lobby. The elevators on check out day were horrible. There were people from the main tower trying to get to the lobby while those of us in the second tower were doing the same. The elevator computing system did not account for us having a trolly and the elevator already being full. It wasn't THAT big of a deal in first world problems, just annoying.

2026-03-30 • via Nuitee
M
Mark • family_with_children • us
5
Not worth the value we paid. I will choose another location next time.
Pros:

I liked that it was so close to the convention center and also the room was comfortable.

Cons:

First of all, the parking is extra at thirty five dollars a night and that's only if you get lucky enough to find a spot because they don't have enough. That forced us to have to use the valet, which turned out to be another $45 a night and then I had to get a credit for the other parking. Secondly, they put us n a room that took forever to get to. We had to walk probably a half a block to get to our room going through two elevators, a skybridge, and a security door. Just to walk to our room from our car took ten minutes. Also, the skybridge had a fragrance that was horrible and you could barely breathe. Lastly, there was no microwave in the room and after a day of an a half of being there, we found one in some remote location downstairs just by chance. It was a community microwave.

2026-03-30 • via Nuitee
J
Jenny • family_with_children • us
10
2026-03-30 • via Nuitee
M
Michelle • couple • us
8
2026-03-22 • via Nuitee
K
Karen • couple • us
9
Everything was great except elevator noise.
Pros:

Location was great for basketball tournament.

Cons:

Our room was by elevators and heard them all night!

2026-03-19 • via Nuitee
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LBierbaum • couple • us
8
2026-03-19 • via Nuitee
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Pino • extended_group • us
8
Mariott is a solid stay. kudos to the bar area for socializing, food and wait staff.
Pros:

Main floor bar is excellent, great for tournament, food is really good, environment good. Location is good to reach arena. Tower two has excellent access through walking bridge. Rooms are clean and reasonably updated. Overall good experience

Cons:

healthier food in grab and go area, staff was generally fine but not overly helpful. Breakfast buffet in restaurant was just okay. - for the price, not a lot of variety.

2026-03-16 • via Nuitee
M
Michelle • solo_traveller • us
10
2026-03-09 • via Nuitee
M
mattchandler74 • Family • Flower Mound, Texas
10
Give Robin a raise! That man is the Tom Brady of Hospitality!!
Pros:

Watching Robin quarterback the lobby with 1000 volleyball families coming in and out was a thing of beauty. He helped wherever he saw a need and was encouraging the rest of the staff to join him in his radical hospitality! Give that man a raise!!

2026-02-15 • via Tripadvisor
C
Curious660472 • Family
10
Robin associate is the BEST!
Pros:

Robin was the BEST. He helped me with all my baggages while moving to another room. I can’t say enough how wonderful, patient, and helpful he was with me and my daughter! Truly a gentlemen and professional.

2026-02-14 • via Tripadvisor
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T8773HZbillyb • Family
2
They don't care about customer satisfaction
Pros:

The know that this tournament is going to be here every year. And I can bet my paycheck that they know more than a week in advanced. They are always short handed and they say it is staffing isssues. So that means the manage is worthless. They could had people bright in from other locations. The managers could be helping on the check in desk but we are forced to stay here so we don't have a choice and they know that

2026-02-13 • via Tripadvisor
A
Andrew • solo_traveller • us
8
2026-01-20 • via Nuitee